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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,134 Reviews

2,134 Reviews of BMW of Ramsey - Service Center

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April 23, 2014

Maria was great!!!! Purchased my service plan through Maria. She made the whole process a breeze! She is so friendly and easy to work with and she thoroughly answered a More

by lorizavodsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 24, 2014 -

BMW of Ramsey responded

I'm glad to hear that you enjoyed working with Maria! She really is wonderful, isn't she? Thank you so much for sharing this wonderful review, and if there is ever anything that we can do to make your BMW experience more enjoyable, please let us know! The Prestige BMW Team (877) 660-4220 customer_service@prestige.com

April 17, 2014

I would have given Maria a rating of 10 if I can Maria makes you comfortable at purchasing the service plan by explaining what a customer truly needs instead of getting the maximum amount of dollars More

by ronaldso
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Apr 21, 2014 -

BMW of Ramsey responded

I'm thrilled that you enjoyed your experience with Maria! We're so happy to have her as part of our team - she never fails to deliver top-notch service to our customers. We hope that you enjoy your new BMW, and if there is ever anything that we can do to make your BMW experience more enjoyable, please let us know! The Prestige BMW Team (877) 660-4220 customer_service@prestige.com

April 08, 2014

Rating of Jeff Cicero Jeff Cicero was my service center rep in Manhattan NYC over a decade ago. So when he handed me his card, I looked up my contacts on my I-phone and th More

by plachman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Cicero
Apr 15, 2014 -

BMW of Ramsey responded

Thank you so much for your kind words. We're so thrilled that you've had such wonderful experiences with Jeff! He's a phenomenal service representative and a wonderful asset to our team. I hope that your relationship with Jeff (and Prestige BMW) continues to be so spectacular! If there's ever anything that we can do for you, please don't hesitate to ask! The Prestige BMW Team (877) 660-4220

April 03, 2014

Maria is simply the best Maria is the most professional, warm, kind, genuine person that you hope to have met. She is so helpful and makes what seems to be a concern on your More

by Slsdesigns
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Apr 15, 2014 -

BMW of Ramsey responded

I'm so happy to hear that you have enjoyed your experiences with Maria! She is truly the best of the best and works tirelessly to help us meet our goal of delivering the best customer service that we possibly can. Thank you for sharing this wonderful review, and if there is ever anything else that we can help you with, please don't hesitate to let us know! The Prestige BMW Team (877) 660-4220

April 02, 2014

TOOK IN MY 2012 BMW X5 IN TODAY FOR SERVICE. WAS REALLY TOOK IN MY 2012 BMW X5 IN TODAY FOR SERVICE. WAS REALLY DISAPPOINTED. IT TOOK 20 MINS UNTIL I WAS FINALLY GREETED BY A SERVICE ADVISER (MIKE ESPOS More

by thebmwman123
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
FRANK NOLAN
March 27, 2014

The reason is simple, Maria is a professional and understands customer service. She answered every question asked and is at the top of her skill set. This has owned my loyalty. More

by Asax6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Sesta
Apr 15, 2014 -

BMW of Ramsey responded

Thank you for sharing this review! Maria is such a wonderful asset to our team, and I'm so happy to hear that you enjoyed working with her. She is truly the best of the best! If there is ever anything that we can do to assist you, please don't hesitate to ask! The Prestige BMW Team (877) 660-4220

March 16, 2014

Maria is just a wonderful person to deal with. She is extremely knowledgeable of the warranties she is selling. She is professional, genuine and sincere. She made it so easy for me to make a decision. More

by francescavenino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 15, 2014 -

BMW of Ramsey responded

Thank you for sharing your kind words! Maria is a wonderful asset to our team, and I'm thrilled that you have enjoyed your experience with her. If there's ever anything that we can do improve your BMW experience, please don't hesitate to ask! The Prestige BMW Team (877) 660-4220

March 13, 2014

To me Maria represents what I hope to find at a service center provider but rarely do. Someone who cares about her job and your needs and tries to resolve both in a fair and professional manner. The que More

by AllenMWeitzman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 15, 2014 -

BMW of Ramsey responded

Thank you for sharing this wonderful review! I am so thrilled that Maria and Jeff lived up to your expectations. They are both phenomenal assets to our team and never fail to impress us or our customers. If there's ever anything else that we can do to for you, please don't hesitate to ask! The Prestige BMW Team (877) 660-4220

February 21, 2014

Nice work Prestige service team & Mike Esposito. Mike has done a great job in coordinating service on both my 2011 535i & 2013 X3. Dealership people always friendly & professional. Always a loaner or s More

by davela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 11, 2014 -

BMW of Ramsey responded

Thank you for the review! We're so happy to hear that you've enjoyed your experiences with Mike and our service center. If there's ever anything that we can do for you, please don't hesitate to reach out. The Prestige BMW Team (201) 669-4585

February 11, 2014

Maria was very helpful in getting my car service turned around quickly. Anna was very helpful in getting my blown tire paid for under the warranty. Thank you. More

by dwhiteley
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
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