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2,134 Reviews of BMW of Ramsey - Service Center
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April 23, 2014
Maria was great!!!! Purchased my service plan through Maria. She made the whole process a breeze! She is so friendly and easy to work with and she thoroughly answered a Purchased my service plan through Maria. She made the whole process a breeze! She is so friendly and easy to work with and she thoroughly answered all of our questions!!!! Thanks so much, Maria! More
by lorizavodsky
April 17, 2014
I would have given Maria a rating of 10 if I can Maria makes you comfortable at purchasing the service plan by explaining what a customer truly needs instead of getting the maximum amount of dollars Maria makes you comfortable at purchasing the service plan by explaining what a customer truly needs instead of getting the maximum amount of dollars from the deal. This is not a typical experience you will get from a dealership service department. More
by ronaldso
April 08, 2014
Rating of Jeff Cicero Jeff Cicero was my service center rep in Manhattan NYC over a decade ago. So when he handed me his card, I looked up my contacts on my I-phone and th Jeff Cicero was my service center rep in Manhattan NYC over a decade ago. So when he handed me his card, I looked up my contacts on my I-phone and there he was from over a decade ago. There is a reason why I kept his contact. He is the best service representative I had back then and I have him again. Jeff was very thorough. I came prepared with issues. He had already flagged them before I even began going down my list. I knew then that I had the right rep. When he handed me his card at the end and I recognized him in my contacts, I ABSOLUTELY knew I had the right rep. When Jeff says he will call on a specific date and time, there he is. You can set your watch by Jeff's commitment to customer service. He is friendly, courteous, smiles a lot, and has a firm handshake.. Why is your service center one of the best? Because of guys like Jeff Cicero. thanks Prem Lachman MD. More
by plachman
Employees Worked With
Jeff Cicero
April 03, 2014
Maria is simply the best Maria is the most professional, warm, kind, genuine person that you hope to have met. She is so helpful and makes what seems to be a concern on your Maria is the most professional, warm, kind, genuine person that you hope to have met. She is so helpful and makes what seems to be a concern on your part literally disappear. I've been to many service departments and she truly sets this one apart from all of the others. More
by Slsdesigns
April 02, 2014
TOOK IN MY 2012 BMW X5 IN TODAY FOR SERVICE. WAS REALLY TOOK IN MY 2012 BMW X5 IN TODAY FOR SERVICE. WAS REALLY DISAPPOINTED. IT TOOK 20 MINS UNTIL I WAS FINALLY GREETED BY A SERVICE ADVISER (MIKE ESPOS TOOK IN MY 2012 BMW X5 IN TODAY FOR SERVICE. WAS REALLY DISAPPOINTED. IT TOOK 20 MINS UNTIL I WAS FINALLY GREETED BY A SERVICE ADVISER (MIKE ESPOSITO). AFTER MEETING ME, IT TOOK HIM ANOTHER 20 MINS TO BEGIN MY PAPERWORK. THEN HE COMES AND TELLS ME HIS BOSS, THE F AND I MANAGER (FRANK NOLAN) SAID THAT MY VEHICLE CANNOT BE REPAIRED. I ASKED TO SPEAK TO HIS BOSS, THE F AND I MANAGER. AFTER WAITING ANOTHER 15 MINS, HE COMES BACK AND EXPLAINS TO ME THAT I MUST GO AND TALK TO HIM AND THAT HE DOES NOT WANT TO COME SEE ME. SO I GET ANGRY AND GET UP AND GO TALK TO HIM. I SPEAK WITH FRANK NOLAN, WHICH ACCORDING TO HIM, HE IS NOT THE F AND I MANAGER. HE EXPLAINED TO ME THAT THE F AND I MANAGER HAS NOTHING TO DO WITH SERVICE. SO THE SERVICE ADVISER LIED TO ME. FRANK NOLAN SAID THAT HE WILL NOT REPAIR MY VEHICLE. HE SAID THAT WE CHOOSE WHICH CUSTOMERS THAT WE REPAIR THEIR CARS AND HE DOES NOT WANT TO REPAIR ANY CAR FOR ME. HE BECAME VERY LOUD AND RUDE TO ME AND STARTED TO CURSE AT ME. I COULD NOT BELIEVE THIS SERVICE I WAS GETTING. I DON'T UNDERSTAND HOW PRESTIGE MOTORS ACTUALLY HIRED SOMEBODY LIKE THAT. FRANK NOLAN IS A DISRESPECTFUL REPRESENTATIVE AND IS TREATING BMW'S CUSTOMERS HORRIBLY. HE HAS A VERY BAD ATTITUDE AND DOES NOT CARE WHO HE IS SPEAKING TO. HE CLEARLY SAID TO ME THAT HE DOES NOT WANT MY BUSINESS AND THAT HE DOESN'T CARE WHAT I DO. HE ALSO EXPLAINS TO ME THAT HE IS THE OWNER OF PRESTIGE BMW AS IT IS PRIVATELY OWNED.THAT IS A LIE. I HAD WITNESSES THERE AS WELL AS OTHER CUSTOMER JUST STARING AT US AND LISTENING TO THE WHOLE CONVERSATION. THEY WERE ALL GAZING AT WHAT FRANK NOLAN WAS YELLING AT ME. I HAVE BEEN VERY DISRESPECTED BY THIS REPRESENTATIVE AND PRESTIGE BMW AND AM VERY UNHAPPY WITH THE SERVICE THAT I RECEIVED FROM THAT BUSINESS. I WILL ALSO REPORT THIS MATTER TO THE NEW JERSEY DEPARTMENT OF MOTOR VEHICLES. FOR THE RECORD, MY VEHICLE IS UNDER BMW WARRANTY UP TO 100K AND STILL IS VALID AS THEY HAVE SEEN ON THEIR REPORT. More
by thebmwman123
Employees Worked With
FRANK NOLAN
March 27, 2014
The reason is simple, Maria is a professional and understands customer service. She answered every question asked and is at the top of her skill set. This has owned my loyalty. understands customer service. She answered every question asked and is at the top of her skill set. This has owned my loyalty. More
by Asax6
Employees Worked With
Maria Sesta
March 16, 2014
Maria is just a wonderful person to deal with. She is extremely knowledgeable of the warranties she is selling. She is professional, genuine and sincere. She made it so easy for me to make a decision. extremely knowledgeable of the warranties she is selling. She is professional, genuine and sincere. She made it so easy for me to make a decision. Thank you so much Maria! More
by francescavenino
March 13, 2014
To me Maria represents what I hope to find at a service center provider but rarely do. Someone who cares about her job and your needs and tries to resolve both in a fair and professional manner. The que center provider but rarely do. Someone who cares about her job and your needs and tries to resolve both in a fair and professional manner. The question above about price game me pause because a category is missing - fair. the price is fair. It isn't great, $2,200 isn't great, but it is fair for what's provided. Maria was patient, answered all my questions and most important, resolved my "issues" in a fair and productive manner which I truly appreciate. I liked Jeff Cicero as well because he, like Maria, followed through and did what they said they would do. More
by AllenMWeitzman
February 21, 2014
Nice work Prestige service team & Mike Esposito. Mike has done a great job in coordinating service on both my 2011 535i & 2013 X3. Dealership people always friendly & professional. Always a loaner or s has done a great job in coordinating service on both my 2011 535i & 2013 X3. Dealership people always friendly & professional. Always a loaner or shuttle available when I needed it. Great job Mike & Prestige! More
by davela
February 11, 2014
Maria was very helpful in getting my car service turned around quickly. Anna was very helpful in getting my blown tire paid for under the warranty. Thank you. around quickly. Anna was very helpful in getting my blown tire paid for under the warranty. Thank you. More
by dwhiteley
Employees Worked With
