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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,134 Reviews
Call Service Center (844) 701-8922

2,134 Reviews of BMW of Ramsey - Service Center

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November 14, 2023

Dealership service staff is communicative and provides timely updates. Facility is also clean and well kept. Staff is all very professional and courteous More

by gracelee1211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Andrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Abramov
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Nov 15, 2023 -

BMW of Ramsey responded

Grace, we're glad to know you had a positive experience with our service staff at BMW of Ramsey. We strive for professionalism and timely communication in all that we do. Thank you for your feedback, our team looks forward to assisting you again in the future.

November 14, 2023

Anna is a star. My last experience paled in comparison. So I was very happy. More

by ORIT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Casares
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Nov 15, 2023 -

BMW of Ramsey responded

Thank you for shouting out Anna and leaving us a review about your experience at BMW of Ramsey. Our team was happy to assist you and we hope to see you again later down the road!

November 14, 2023

Jason is the Ultimate Professional! He always goes above and beyond to accommodate me and take care of my auto needs in the service department. More

by atkinsbizconsulting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosiris Cordero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Abramov
Report | Print
Nov 15, 2023 -

BMW of Ramsey responded

We're delighted to know that Jason has been able to exceed your expectations in our service department at BMW of Ramsey. Thank you for sharing this positive feedback! If you need anything else in the future, our team is here to help!

November 14, 2023

A a a a a a a a a a a a a a a a More

by JAMES.MARTIN3726
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
Report | Print
Nov 15, 2023 -

BMW of Ramsey responded

Hi James, thank you for your review! Our team was happy to help you and we hope to see you again the next time you need a service.

November 14, 2023

Great and reliable service every time. It is always a pleasure to do business with this location More

by ROBCAPPADORA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Vicioso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Octavio Escada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted Contoleon
Report | Print
Nov 15, 2023 -

BMW of Ramsey responded

It's always a pleasure assisting you! Thank you for leaving a review about your service experience with our BMW of Ramsey team. We strive to provide reliable services and are glad to hear that is what you received. If you need anything else, our team is here for you!

November 14, 2023

Service was great other than the fact that it took 45 min to bring out my car from the time of completion. Claimed they could not locate the key More

by MORGAN.MULLER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcelo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

BMW of Ramsey responded

Hi Morgan, We appreciate your feedback and patience during the wait for your car at BMW of Ramsey. We're glad to know that you found our service great, despite the hiccup with locating your key. Thank you, and we. hope to see you again the next time you need a service!

November 14, 2023

Great knowledge and good follow up! I am satisfied with my services from the BMW team at Ramsey. More

by Shaq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Casares, Ben Abramov, Ted Contoleon
Report | Print
Nov 15, 2023 -

BMW of Ramsey responded

Hi Shaq, Our BMW of Ramsey team was happy to provide you with our knowledge and following up. We are glad to hear you left satisfied! Our team looks forward to seeing you again in the future for your next service.

November 14, 2023

Reliable service and communication. Easy to drop off/pick up vehicle and offer transportation to/from dealership. Parts and labor very expensive. More

by goran.grskovic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
Report | Print
Nov 15, 2023 -

BMW of Ramsey responded

Goran, we appreciate your feedback and are glad to know that you found our service reliable at BMW of Ramsey. We understand the concerns about cost and strive to provide value in every interaction. Thank you for choosing us, and we hope to see you again later down the road!

November 14, 2023

Professional staff. Clearly explain whatever needs to be done. Instructional video of vehicle inspection. Dealership is kept clean and spotless. More

by RISCHARD7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
Report | Print
Nov 15, 2023 -

BMW of Ramsey responded

We appreciate your feedback! It's great to know that our team at BMW of Ramsey was able to provide you with the detailed and professional service we strive for. We're here anytime you need us, happy driving!

November 13, 2023

I called to schedule an appointment for oil change, and they helped me book an appointment the next day. Very helpful. The only downside is you have to wait at least 2 hrs for just oil change. More

by Emad Mekhaeil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Contoleon
Report | Print
Nov 14, 2023 -

BMW of Ramsey responded

Emad, we appreciate your feedback and are glad to know our team was able to assist you promptly. We apologize for the wait time during your oil change. We're always working on improving efficiency! Our team would like to take the time to learn how we can improve. If you have the time, please reach out below.

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