BMW of Ramsey - Service Center

Phenomenal Service Prestige Bmw's service center is nothing short of amazing, I have visited the service center for two different occasions. One for a blown tire and ano Prestige Bmw's service center is nothing short of amazing, I have visited the service center for two different occasions. One for a blown tire and another for a routine oil change. The two service advisers I had dealt with were Ilya Yagyaev and Mike Pillari. Both guys were top notch professionals that offered quick and honest service. I highly recommend Prestige Bmw's service center and working with the aforementioned service advisers. More

Beware of price games, always double-check If you decide to service your BMW with Prestige, make sure you cross-check your prices against other dealerships. If you insist, you could get an If you decide to service your BMW with Prestige, make sure you cross-check your prices against other dealerships. If you insist, you could get an oil change for $99 – if you don’t, you will end up paying $180 (really, for an oil change in an X3?) Wheel Alignment: my wife was quoted $280 and assured these were the lowest prices. A quick call to another BMW dealership 10 miles down the road revealed $110 disagreement – I was quoted $170 in the next 15 minutes. My wife was told that the breaks are "dangerously low and must be immediately replaced" at 4mm... Some additional comparisons: Inspection #2 (includes Oil Change, Microfilter, Air Filter, Oil Filter - isn't it a part of an oil change to begin with?) Prestige: $492, another BMW dealership $286 with a free overall inspection Spark plug replacement: Prestige $440, another BMW dealership: $347 Rear breaks: Prestige $780, another BMW dealership $693 Fuel tank sensors: Prestige $845, another BMW dealership: $402 Belt tensioner: Prestige $470, another BMW dealership: $361 Coolant thermostat : Prestige $448, another BMW dealership $447 Aggregate cost difference: $2250 vs Prestige $3475 This is a whopping 53% (from 2250 -> 3475), otherwise, in common dictionary, referred to as a "rip off" When Mr Nolan got involved he responded to my email with “Prestige BMW will beat any of our competitors advertised prices by 5% … in the northeast area “ The response, unfortunately, underscored the exact issue we were referring to: the fact that we have to shop for a "better deal." Prestige dealership missed the mark not only on a five star ratings, but on a BMW luxury brand in general. This was the exact message to customer service when I informed them of the exact reason as to why we purchased Audi A8L instead of BMW 750LI a few months back. Systemic issue with the dealership spoiled the brand. The saga continues: the last time we serviced the car, my wife forgot our garage opener, 4 emails later -- no response. 09/13/2014 -- Initial email, immediately after the loaner was returned 09/16/2014 -- followup due to no response 09/24/2014 -- followup due to no response 10/01/2014 -- follow up to multiple people due to no response As of Jan. 2015, We still don't have the garage door opener, but what we do have is an authoritative statement that all emails are always answered... The bottom line is -- people working for this dealership cannot be trusted, period. When I'm coming in for service, the most important thing is trust. I need to be able to trust the person that tells me I (absolutely) need to spend ~$1500 on new breaks; or that the price is the best in the region. I do not believe Prestige does not know what the price is 10 miles down the road. And if I'm wrong (however unlikely) I would not want those people anywhere near my car for a different reason. For record keeping purposes: I have had Acura, Audi, BMW, Subaru, Jeep, Honda, and Land Rover cars. When you buy a Honda, you are not buying it for luxury but to get around, when you pay a premium , you expect service... and you always, always expect trust. More

Slow Service I dropped my car off at 8:20am and didn't receive my loaner until 9:25am. In addition, they said they ran out of BMW loaners so I'm stuck with a Hyun I dropped my car off at 8:20am and didn't receive my loaner until 9:25am. In addition, they said they ran out of BMW loaners so I'm stuck with a Hyundai for the next few days even though my car is only there because of a recall in the first place and I made my appointment a month ago. The service has definitely gone downhill in the last few years!!!! More

Prestige service is not so prestigious This was by far the most disappointing visit I have had while turning in my vehicle for service at any BMW. My previous 335 was serviced at Bloomfield This was by far the most disappointing visit I have had while turning in my vehicle for service at any BMW. My previous 335 was serviced at Bloomfield and Princeton and I swore to never go back to them. Sadly, Prestige will also be added to that list. I chose to lease my X1 at Prestige because of your reputation of excellent customer service and staff. John Crespo was my service adviser who was very helpful (at first) to get me along through the process. He did set the expectation that I probably would not get my car back the same day due to the high volume of service orders. This was fine since a loaner vehicle was being provided. After being called for my loaner is when my experience started to go downhill. First, I was advised by valet that there are no more BMW loaners available. To some people this might have been unacceptable but I was understanding of the service department's current situation. However, the Camry that was provided to me was disgusting! The inside was not cleaned before I was handed the keys. Again, not living up to the Prestige name. The next day John called to advise me that my car was ready for pick up anytime and that the service department closed at 8PM. I was in the middle of moving to a new house and drove about an hour to Prestige (I still chose to book my service through Prestige even though I am closer to other BMW service centers). When I arrived a lady insisted we turn away because the service center was closing early due to inclement weather. I told her that John said my car was ready and she said that, "I could try my luck in the garage but no one is leaving with their car tonight." I spoke with several employees inside the service garage, some valet and some service advisers, but no one took ownership of the situation. No one knew where my car was or knew where John was. The only answer I got was, "oh he should have called you." I left disgusted with the lack of effort from the Prestige staff in offering an alternate solution to my problem. The next day was thanksgiving so I did not expect to hear from anyone. Who knows where my car was? John did call nonchalantly informing me that my car was ready for pick up as if nothing had happened. I gave him the benefit of the doubt and informed him of the situation. Again, nonchalantly, he explained that service had closed early because of inclement weather. I gave him a few moments to see if he would apologize for not informing me of early closure and that my car was actually not ready. Unfortunately, he did not. I am not a fan of negative reviews as mistakes happen. I do like to give people a chance to correct their mistakes. A simple apology goes a long way and would have changed this survey completely. I would not purchase from or recommend Prestige BMW or any Prestige dealership because it's the little things that matter - and I was treated like I did not matter. More