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2,134 Reviews of BMW of Ramsey - Service Center
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October 14, 2015
Frank exemplifies Prestige's commitment to customer service My wife and I were having great difficulty resolving an issue with our car warranty. When it seemed like we would receive no helpful resolution, no as My wife and I were having great difficulty resolving an issue with our car warranty. When it seemed like we would receive no helpful resolution, no assistance and leave unsatisfied with a very negative impression after patronizing Prestige since 2007, Frank Nolan called and within 10 minutes he resolved the issue, going well beyond what we expected. He and his staff were beyond helpful, and truly demonstrated Prestige's commitment to caring for their customers. They arranged to transport my car to their service center, left me with a wonderful, BMW loaner car, and after completing the service arranged for my car to be delivered to my home. Frank, and his staff, are the reason my family has dealt exclusively with Prestige, passing another BMW dealership less than 10 minutes from my house. Frank exceeding our expectations is the reason we have and will continue to highly recommend Prestige to our friends and co-workers. Thank you very much, Frank-- and your staff. More
by CHJr
Employees Worked With
Francis Nolan
October 11, 2015
Frank Marsiglio Jr review I just purchased a new X5 5.0L. I returned a week later to put on my plates and review the functions of this new car. I was fortunate that the person I just purchased a new X5 5.0L. I returned a week later to put on my plates and review the functions of this new car. I was fortunate that the person i was supposed to meet was with another customer and the dealership introduced me to Frank Marsiglio Jr. Frank Marsiglio Jr. is a young man who has problem solving skills. It is the simple things that have many scratching their heads, while one person takes a minute and thinks things through. My front plate cover had been removed from my new car during cleaning. The replacement given to me was for another X5, but a different model. Mike Prodromides, who is a careful foreman, put the car up on the lift to make sure he did it right, but the screws did not match up. Frank Marsiglio looked at it and said it looked smaller and maybe the wrong plate cover. He was right. People like Frank who take a step back, examine the situation by taking a few extra minutes, save you a lot of time in the long run. And give you a great result. More
by plachman
October 05, 2015
navigation system 7 BMW leases with Prestige and we keep coming back because of great Salesman's and service. Mike L was awesome when we purchased. Frank M awesome sho 7 BMW leases with Prestige and we keep coming back because of great Salesman's and service. Mike L was awesome when we purchased. Frank M awesome showing us the navigation on Saturday. More
by Diana414
Employees Worked With
Michael Lebron, Francis Nolan
August 31, 2015
Dedication and Making it Right I purchased Z4, and recognized a few issues. I related the findings to General Sales Manager Fernando. He immediately took initiatives to resolve the I purchased Z4, and recognized a few issues. I related the findings to General Sales Manager Fernando. He immediately took initiatives to resolve the issues at his personal level, then Service Manager Jeff Cicero worked diligently to resolve every concern. They were very informative throughout the process and kept their customer's in-loop. Furthermore they continue to provide and to strive the excellence for their customers. I strongly recommend with 11 out of 10 for Prestige Dealership. There is a reason for why their business continue to strive. More
by rokks508
Employees Worked With
Jeff Cicero, Fernando Cequeira
August 18, 2015
Out of warranty customer For one when you are under warranty they try to repair as little as possible and always have an alternate excuse to the problems you explain to them, For one when you are under warranty they try to repair as little as possible and always have an alternate excuse to the problems you explain to them, but out of warranty the prices are sky high, 180 to plug a odb comp in your car to scan for problems, $40 any other place for a diag, also i picked my vehicle up today from them, none of the fluids were topped off like manhattan bmw does or ray catena bmw does, they also were gonna let me drive off with a airless tire sitting on the rim??? What kind of customer care is this, they have not once tried to work prices, i had repeated problems with the headlights going out of balance during warranty they replaced it 8 times, now when i mention my headlights they do not take into consideration the amount of problems i had from the get with the lights and want to charge an arm and a leg for replacement of something that should have been taken care of. Long story short if you are out of warranty expect your wallet to be xxxxx with complete ruthlessness. Dealing with prestige bmw service has made my ownership of this vehicle a living xxxx and will never recommend another person to buy bmw. More
by ToneM6141
Employees Worked With
Jeff Cicero
August 06, 2015
Terrible customer experience Terrible customer service when it comes to service. Can't get my contact information correct. My husband and I both bought BMWs at around the same t Terrible customer service when it comes to service. Can't get my contact information correct. My husband and I both bought BMWs at around the same time and they call me when his is ready and him when mine is ready. Every time they update his record, it erases my information. Every time they claim they update mine, it erases his information. They take forever to service the vehicle. Promised turn around times are never kept - and things seem to take longer than necessary. And I also don't like the way my car drives (been told it's normal), and some of the standard features in the car are just plain dumb. And, this is not my first bad experience with horrible customer service from a Prestige family dealership either. I will never purchase a vehicle from a Prestige family of dealerships again. While everyone here is super nice (which wasn't the case at the other dealership), they just can't seem to get it right. I never had these problems with several other non-Prestige dealerships in the area for other vehicles. More
by andreax1
Employees Worked With
Not sure
July 20, 2015
I want to thank Mr.Dennis Clifford for the excellent service MR. Dennis Clifford was amazing, very helpful. He did everything humanly possible to help me resolve the problem that I had with my car. I can 't tha MR. Dennis Clifford was amazing, very helpful. He did everything humanly possible to help me resolve the problem that I had with my car. I can 't thank him enough for taking the time , to make sure that it was done right..... Very honest & sincere.... More
by Wafaa zahr
Employees Worked With
Dennis Clifford
July 14, 2015
Horrible Service experience I have spent over USD 30,000 in Dinan work at the Prestige dealership. My friend who is an ex-long time Prestige employee, dropped the car off for so I have spent over USD 30,000 in Dinan work at the Prestige dealership. My friend who is an ex-long time Prestige employee, dropped the car off for some recall work. The service manager CLAY VIENI gave her such a hard time and treated her very poorly. There is just no reason for any service provider to treat their customers like that. Car dealerships make a lot of money from their service business and should treat their clients with more respect. More
by tjangi
Employees Worked With
CLAY VIENI
June 22, 2015
Professional services Overall good experience. I would recommend to all my friends. Dennis Clifford the best service advisor, fully professional guy,always helpful and nice Overall good experience. I would recommend to all my friends. Dennis Clifford the best service advisor, fully professional guy,always helpful and nice .He was my service advisor four times. Thanks Dennis. More
by Marek Ziemkiewicz
Employees Worked With
Dennis Clifford
May 14, 2015
Meagan Rodgers \ After-Sales Parts and Boutique Specialist Meagan was excellent and helped me through the process of my Dinan upgrade. If you want M performance parts or Dinan upgrade go see her! Meagan was excellent and helped me through the process of my Dinan upgrade. If you want M performance parts or Dinan upgrade go see her! More
by Jpezzuti
Employees Worked With
Meagan Rodgers
