BMW of Ramsey - Service Center

First class service experience. Too often in life we get so busy we don't stop to recognize the people that go above and beyond in the role they play in people's lives. I would be re Too often in life we get so busy we don't stop to recognize the people that go above and beyond in the role they play in people's lives. I would be remiss if I did not take the time share with you the extraordinary experience(s) I have had in my interactions with Diana R. Having to drop off your car can sometimes be a pain so when Diana ajways greets me with a smile and is so professional I leave feeling better than when I came in. She follows up, has a strong focus on customer experience, professional and just an overall represents your brand extremely well. You are lucky to have her. Take care of her!! (You can't always find employees like her) More

Excellent Customer Service I had a great experience particularly with Haley Holland and Diana in service. Both go out of their way to support the customer's needs. Very person I had a great experience particularly with Haley Holland and Diana in service. Both go out of their way to support the customer's needs. Very personal approach and very appreciated. More

Excellent service review Outstanding sales and service. We had a great experience and thank you very much. Mr. Thomasz Wygonik from Sales and Mr. Rosario From service were ex Outstanding sales and service. We had a great experience and thank you very much. Mr. Thomasz Wygonik from Sales and Mr. Rosario From service were excellent . Kristin Perwas gave a thorough explanation of the car. I want to thank the prestige dealership . More

Repair that caused more breakdown Second review, brought my car in around may for a transmission fault (ended up being a smg pump relay) replaced it through them the car ran fine for a Second review, brought my car in around may for a transmission fault (ended up being a smg pump relay) replaced it through them the car ran fine for about 3 days then the same exact symptoms and transmission fault appeared but worse when i went back for them to correct whatever mistake they made it took them one week and a few days just to "diagnose" now its a $2200 repair so i decided to get not one not two but 4 diff diag's one from paul miller bmw the rest from independent shops owned by ex bmw master techs anyway what the other shops said was that whatever tech installed my relay installed it incorrectly, long story short i brought my car in for a repair only to get additional problems with my car doesnt seem fair this place has been a nightmare for me, you figure you bring your vehicle in for a repair its a done deal but i guess with prestige they want you to keep replacing more and more parts especially if you're a customer who speaks up. More

They stole my husbands diamond ring Awful lying people work here. They stole my husbands diamond ring from the car within 15 mins and now they are lying about it. They have tried to chea Awful lying people work here. They stole my husbands diamond ring from the car within 15 mins and now they are lying about it. They have tried to cheat us before by trying to make us pay thousands of dollars in maintenance for something that should have been covered by warranty. They are shady lying awful people. Avoid this dealership t all costs. More

Follow through on sales promises Tim Gallagher sold me a car. He did a great job all throughout. He through in a complimentary dealer detail at the close of our deal. A year later I a Tim Gallagher sold me a car. He did a great job all throughout. He through in a complimentary dealer detail at the close of our deal. A year later I asked for my detail and he saw it through. Thanks Tim. Great experience this far. More

Above and beyond I am a multiple BMW owner and would never recommend anywhere but Prestige for service! Exceptional and honest, I knew what was happening with my vehic I am a multiple BMW owner and would never recommend anywhere but Prestige for service! Exceptional and honest, I knew what was happening with my vehicle every step of the way. They provide a service like no other dealership and the facility is gorgeous. Thank you Prestige for keeping this multiple owner very happy :) More

Great Service Experience I recently had an excellent service experience at Prestige BMW. Their facility is amazing and immaculate. My service adviser Dany Oliveira was terrifi I recently had an excellent service experience at Prestige BMW. Their facility is amazing and immaculate. My service adviser Dany Oliveira was terrific. I was given a brand new loaner car was so impressed as Dany went out of his way to help me and make me comfortable. Thanks Dany! More

Great experience Diana Ribadeneyra was amazing when I took my car in for service. She worked with my crazy schedule and secured me a loaner car. I was in and out wit Diana Ribadeneyra was amazing when I took my car in for service. She worked with my crazy schedule and secured me a loaner car. I was in and out with ease. Thank you Diana! More

"The Ultimate Service Machine!" I bought my 5-series from Prestige BMW and have serviced it there ever since. Although there are several other BMW Service Centers much closer to my h I bought my 5-series from Prestige BMW and have serviced it there ever since. Although there are several other BMW Service Centers much closer to my house, it is worth traveling the extra distance to have peace-of-mind that things will be properly repaired the first time, as they have always been thus far. On my recent visit, Jeff Cicero went above-and-beyond to ensure that service issues were resolved to my satisfaction. He was prompt, courteous and always kept me abreast of the status of my vehicle. A shining example of how the Prestige Service Dept. keeps the "Ultimate Driving Machine" in tiptop shape! More