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2,134 Reviews of BMW of Ramsey - Service Center
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March 11, 2017
Great place to buy and get car serviced!!!' BMW team of Dwayne, Tim G, and Jim C, all took great care of me and my family. Will definetly come back purchase another car from them!!!! BMW team of Dwayne, Tim G, and Jim C, all took great care of me and my family. Will definetly come back purchase another car from them!!!! More
by RonH
February 03, 2017
Is anyone listening? I took a day off from work and brought my car in for service as I am approaching 49K miles and the warranty runs out at 50K. I was told by the servic I took a day off from work and brought my car in for service as I am approaching 49K miles and the warranty runs out at 50K. I was told by the service technician that I would need to drive another 60 miles and bring the car back before they can authorize replacement of plugs and an oil change. I left numerous messages for dealership management to discuss and have received no call backs. You just lost a customer Prestige. More
by gary123
Employees Worked With
Clay Vieni, Eric Salas
January 21, 2017
Ask for Tiffany and Dwayne!! (428 coupe) Both Tiffany and Dwayne are terrific! They are excellent and extremely helpful! Very friendly and had answers to many of our questions! Overall, they Both Tiffany and Dwayne are terrific! They are excellent and extremely helpful! Very friendly and had answers to many of our questions! Overall, they had excellent service and was a pleasure working with them! More
by alexiskaitlyn
November 30, 2016
EXCEPTIONAL My service advisor knows my car and is always accommodating and informative . I truly never feel overwhelmed whether purchasing a vehicle or servicing My service advisor knows my car and is always accommodating and informative . I truly never feel overwhelmed whether purchasing a vehicle or servicing one . I feel like I'm getting the best. I always recommend Prestige of Ramsey to everyone. More
by Cger
Employees Worked With
Diana Martinez
November 27, 2016
Total neglect of customers and their time I've just had very bad experience with Prestige BMW service department. After leaving my car for a service I was completely neglected. Called few time I've just had very bad experience with Prestige BMW service department. After leaving my car for a service I was completely neglected. Called few times and left messages, chatted online asking for a contact - nothing worked. I was left without the car for Thanksgiving and without any explanations whatsoever. After Thanksgiving it took several more calls to finally speak with my service representative - Diana. Then it took 20 min of waiting till car was finally available for pickup after being 'ready' for one hour. Overall very bad experience, chaotic service, total negligence of customers and waste of time. More
by Mark26
Employees Worked With
Diana Martinez
November 23, 2016
Stellar service! The service I received during my most recently scheduled maintenance appt. was truly exceptional. And, I truly have my service advisor, Christopher Sa The service I received during my most recently scheduled maintenance appt. was truly exceptional. And, I truly have my service advisor, Christopher Sampieri to thank for that. From the moment I pulled into Prestige's immaculate service facility, as always, I am greeted with such gracious attitudes and just an incredible willingness from the entire staff to assist in whatever it is I am there for. Christopher welcomed me with one of the greatest demeanors one could ever hope for in visiting a service facility. And, having the ability to have one feel as though they have known you their entire life, is truly an invaluable gift. My servive experience was streamlined like none other and I was in my loaner vehicle and back on the road within records time. Thank you, Chris! More
by MrPORTER
Employees Worked With
Christopher Sampieri
November 02, 2016
Very kind and considerate manner My recent visit at Prestige BMW was very pleasant. My service advisor was Christopher Sampieri (I am not sure why he is not listed in the employee lis My recent visit at Prestige BMW was very pleasant. My service advisor was Christopher Sampieri (I am not sure why he is not listed in the employee list), and I have to say he is in my top 3 service advisor list. He was so kind and considerate. I went in for my headlight auto leveling system fault and oil change. My headlight problem is unresolved due to the cost and since this is an impact damage my insurance may cover it so I will run it through my insurance. Despite the remaining issue and the cost which is not under the SA's control, my experience with them have been so far very nice. More
by JP
Employees Worked With
Christopher Sampieri
August 13, 2016
Dwayne - Tech Master Dwayne was the tech "master" ! No matter how many questions I asked, he was capable of answering them and patiently explained everything I needed to k Dwayne was the tech "master" ! No matter how many questions I asked, he was capable of answering them and patiently explained everything I needed to know in my BMW X6! Thanks so much! More
by Jennifer Romao
Employees Worked With
August 08, 2016
Diana is a thorough When it comes to service advisors Diana is the best. The moment you pull in for service Diana greets you by your first name and with a big smile. Ther When it comes to service advisors Diana is the best. The moment you pull in for service Diana greets you by your first name and with a big smile. There are no issues she can't handle. She is super thorough and follows up with a phone call to confirm everything. There are no mistakes with this young lady. She is a pleasure to deal with at Prestige. Congratulations Prestige BMW for having such a professional on your staff. More
by PaulieFDNY
Employees Worked With
Diana Martinez
August 06, 2016
Best service experience Diana is the best service consultant I've ever had the pleasure of working with at any dealership. We've serviced 3 cars with her multiple times and s Diana is the best service consultant I've ever had the pleasure of working with at any dealership. We've serviced 3 cars with her multiple times and she exceeds or expectations time and time again. Always responsive, communicative, and incredibly helpful throughout the process. She's made me a client for life. More
by GBrowne3
Employees Worked With
Diana Martinez
