Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,134 Reviews of BMW of Ramsey - Service Center
Sort by
December 28, 2017
Poor Customer service I had been with BMW for over 9+ years and everything was good until today, due to Lamont Williams.. I will NEVER go to PRESTIGE BMW again, Thanks Lamo I had been with BMW for over 9+ years and everything was good until today, due to Lamont Williams.. I will NEVER go to PRESTIGE BMW again, Thanks Lamont-great Job!!!. below are my reasons as to why: - I returned my leased car almost a month ago from today 12/27/2017, this "Professional" looked over the car, took the keys, but didn't realize my plates were from NY not NJ. 3 weeks later, I received a billed from the insurance stating that the car I returned 3 weeks ago still on my account. I called the insurance and explain the situation and I was told the plates were never returned to DMV. So I called Prestige BMW and explained what had happened. Someone took my contact information and they said they were going to give me a call back. -Since I NEVER received a call back( strike one), I decided to pay a visit to Prestige BMW. Guess who showed up after 5 mins of me waiting at the reception?...the "professional" Lamont Williams, I explained him again what had happened and he took down my information (by the way Lamont Williams did you bother calling me back? I guess not) (strike two),I told him I need a reimbursement because I'm getting charged from my insurance for the time the plates were held at PRESTIGE BMW and his words were "let's first find your plates, I don't know where they were placed and then we can talk about reimbursement". I agreed and left the premises. -Days when by and I never received a courtesy called at least saying "I'm still looking for the plates". So I called again, and spoke with a receptionist and she once again took my information and told me to expect a call back (guess what!!!..Never received that call either).( strike three) -Yesterday 12/26/2017, I called once again to find out the status of my plates (keep in mind I returned my leased 11/29/2017) Lamont Williams was not there at the time I called, the receptionist (guess what she did?) asked me for my contact information again stating that Lamont Williams was going to return my call. Professional my ***( can you tell how pissed I am?) -Since I didn't get a call yesterday (why bother, right Lamont Williams??, I guess you were too busy), I called again around 11 am, and told the receptionist, I was going to report my plates to the police lost or stolen (I should have done this long time ago, but I was waiting for the Professional at Prestige BMW to call and not escalate the situation) she took down (guess what) my information again( this time a guy actually called me around 3:37 PM) my plates were found!!!!. - After work today 12/27/2017, I went to pick up my plates and I asked Lamont Williams who is going to be accountable for reimbursing me the money. His words were "this was an error, why should we reimburse you. why people think we always have to reimburse money" I told him "it was your mistake not mine". a girl showed up (don't know her name) and said " the insurance should remove the car from this account". If the plates were never returned to DMV almost a month ago, how will the insurance know to remove the car from the account?. (common sense) These are two of the "Professionals" at Prestige BMW. I already filled an "internal complaint" at BMWUSA (let's see if that goes anywhere) and they also told me they can't reimburse me, but to call again PRESTIGE BMW and talk to someone in Finance for this request. let's see how this will go tomorrow 12/28/2017. (I'm too tired to deal with this today). If this doesn't get resolved my next step will be consumer report. Will keep you posted!!!! By the way my Name is Jerry E. Vargas. and More
by Jerry Vargas
Employees Worked With
Lamont Williams
November 29, 2017
Multi-point inspection issue resolution. Update to the below. - Prestige did a great job and were very flexible after realizing i had an issue with a recent service. They stand behind the Update to the below. - Prestige did a great job and were very flexible after realizing i had an issue with a recent service. They stand behind their name and i would recommend them! Took a car I was thinking of purchasing to this dealer for a “pre-purchase inspection”. I specifically asked what do they do during the “mpi (multi point inspection) “ and do they hook the car up to a computer in order to see if it gives any codes and to get basic engine history. I was told “yes we check everything”. So based on the dealer’s report which was positive i purchased the car. 650i convertible. Less than a week later (first drive where i turned on the heat) the coolant expansion tank cracked. While i am getting it fixed, by the mechanic i trust - iwas told it needed a thermostat and the water pump was never replaced. The car has 90k miles so this is routine service (water pump). That being said - this is something that i would have expected Prestige to tell me during the multi-point inspection. I mean they told me i should change spark plugs, flush all the fluids etc. (when i asked why i needed fluid flush, they explained it was Bc of the mileage. Shouldn’t they have also let me know i would need a water pump )? I called the Service Manager and left 3 messages, he finally called and wasn’t very helpful. Didn’t take ownership of the issue or anything. He said the mpi is designed to make sure the car is safe to drive - check tires brakes etc. Iasked Why would i pay BMW Almost $200 for this inspection when ican pay a local mechanic 1/2 to do more. I was told they inspect the car and look at “everything” Iasked about. Iwas led to believe they hook-up a “ bmw computer “to the engine and check things that a regular non-bmw service place couldn’t do. I would not recommend this dealership - i would not go to them for service and the fact that the Service Manager took no ownership of the issue but rather started arguing with me says it all. Customer service wins business. Btw - i went to a local BMW dealership closer to my house and they were extremely helpful. In further response to the dealerships response to me - i Am not asking that you should have predicted problems that didn’t exist. I am asking that you should have done what i was told would be done or you should have explained that it wouldn’t Be done - specifically hooking up the car to a computer to see what codes it gives. I say this Bc the car had a bad thermostat when I? was there - and hat wouldn’t and still doesn’t give any warning lights - and the water pump needed replacement. Had you hooked it up to a computer as i was told it would be, that would have been identified and would have been helpful and critical to know before buying the car. If you stand behind your employees and the expectations they set for service then Perhaps you should offer to reimburse me or work something out regarding the thermostat and water pump that still need to Be replaced. Believe me i have better things to do than right this review but spending $1500 for repairs on a car that i bought is infuriating. Considering that I? went out of my way and brought it to the dealer specifically to be hooked up to a bmw computer so that i can know what’s wrong with it before i buy it. The question is, do you stand behind your employees expectations and promises. It is clear that your employees misinformed me and didn’t do a thorough inspection of the car. The printed report shows that. I cannot write it all in this review - but i am happy to discuss More
by Jr123
Employees Worked With
Clay Vieni
November 14, 2017
Excellent Service This is my third BMW X 1 lease and I have always been more than satisfied with Prestige Ramsey from sales to service. Sam Shaheta made the whole sales This is my third BMW X 1 lease and I have always been more than satisfied with Prestige Ramsey from sales to service. Sam Shaheta made the whole sales experience easy as buying/leasing a new car can be somewhat stressful...decisions, decisions. Dwayne did an excellent job explaining the new car features as they were very different from what I had previously. The customer service at Prestige is outstanding! More
by Geri99
August 04, 2017
Great service center staff I live extremely close to prestige, but until recently have taken my car to other dealerships for service due to the poor service. Luckily though, Pre I live extremely close to prestige, but until recently have taken my car to other dealerships for service due to the poor service. Luckily though, Prestige has greatly gotten their act together. They offer stellar service and have a much more friendly sales staff. I worked with Cara DeLuca, who truly made the experience easy and painless. She kept me informed and connected with my insurance company. The overall experience was also very quick for the amount of work the car needed. I would highly recommend going to prestige for service. More
by JORDYJOHN64
Employees Worked With
Cara Deluca
August 04, 2017
Reaching Services cons by phone next to impossible. Voice mail messages are typically not responded. Reaching a svce consultant even when a possible dangerous issue is indicated is extremely difficult, Voice mail messages are typically not responded. Reaching a svce consultant even when a possible dangerous issue is indicated is extremely difficult, and interruptive in the customer's work schedule. Frustrating to hear recorded voice touting (supposedly) highest quality and customer satisfaction of service. Complained verbally (in person) to cust advisor, left voice mail message on svc mgr's line complaining about outdated and inefficient phone set up. To top it off when calling main line for BMW, sometimes Lexus or Lincoln service is reached. Quality of work is good and on time, yet I was more than once forced to deal with other local dealerships when in need, or had to drive to Ramsey, simply to ask a repair related question. After service surveys are n e v e r followed up and appear to be a sham. More
by AALBORG
July 20, 2017
Great Service and Experience Cara has gone out of her way to check in and update me on the status of my vehicle every step of the way. The service I received from her has been unp Cara has gone out of her way to check in and update me on the status of my vehicle every step of the way. The service I received from her has been unparalleled. No one like going to the service center but she made the process quick and easy. Although I don't want to come back for servicing (no one likes it lol) I look forward to working with Cara in the future. I know that my car and business means something to her. More
by Cristal Dash
Employees Worked With
Cara Deluca
May 08, 2017
The best!! Mrs.Diana is one of the best service representatives I have worked with. Mrs. Diana and the service department at Prestige BMW are World class. Prompt Mrs.Diana is one of the best service representatives I have worked with. Mrs. Diana and the service department at Prestige BMW are World class. Prompt, professional and on your side. This service department is the reason I buy BMWs. More
by Jfabian
Employees Worked With
Diana Martinez
April 26, 2017
poor customer service and seller I have purchased pre-own car last Feb. with 2month warranty. I found some seat belt sensor is problem after few days later I took my friend in the I have purchased pre-own car last Feb. with 2month warranty. I found some seat belt sensor is problem after few days later I took my friend in the passenger seat. I made an appointment with service center to check it up in 1.5months later and the issue is not include in the warranty. I talked person who sales,service, finance and argued about the warranty and about the problem car. When I purchase the car, the sales told me the car already checked basically and changed tire and break pad and there is no problem. But the car has 2problems for SZL module with alignment and belt tensioner. Finally, sales manager offered me to pay $500 of total $1896.04. In the process, I talked about 5peoples in finance man room and I recorded the content of conversation because I am not native and good speaker and for the disadvantageous or professional advices later. Sure enough, Jame who is finance manager, He crack up laughing when I spoken in high dudgeon. He clapped his hand over his mouth and laughed again and they in the room seemed same and few people got out with not hold back their laughter. I lost my temper and quarreled with him and yelled " are you funny?" Finally, I waited a long time and i accepted the offer to fix and when I pick up the my car I paid about $202 not $500. There was not detail. But I was terrible feeling the happen and discriminated against because of my nationality and english ability. After that the car issue is not finished, the service guy did not checked the car problem when I ask first time for the seat belt sensor. I came again and argue about the service. Service guy name of chris did not check and told me I did not say the seat belt sensor has problem. I was surprised his say. I am not technician and professional about the car but I came the the sensor show and alarm and came. I explained and he told me will connect the computer and will check it up all. He called me after 2days later and told me he found two problem ("1. SZL module with alignment' 2. belt tensioner ".) Finally, my car has fixed seat belt sensor as well. While this happen I felt so tired and very disappointed about BMW. I decide to report the issue to HQ at BMW and asked customer contact to get the sales/service manager contact but I have not hear anything yet and still waiting. First, I strenuously insist the car has problem and sold to me. Second, They did not explain about the limited warranty. Third, I feel shame they are laughing to client. Fourth, I got the distrust about the BMW and still doubt they fixed well the problem and there is more problem about the car. Important one is Third. I am still not happy their behavior and attitude about me and it is very important issue for BMW. More
by noprestiage
Employees Worked With
Chris Turner, Robert DiDomenico, James Porrazzo, Clay Vieni, Lamont Williams
March 28, 2017
Very helpful!!!!! Everyone was very helpful, and took their time to explain things. The fastest I've ever purchased a vechicle. It was a great experience & I would reco Everyone was very helpful, and took their time to explain things. The fastest I've ever purchased a vechicle. It was a great experience & I would recommend this dealership More
by H
March 20, 2017
courteous Fast to the point very professional and courteous. answered all my questions the only issue I had was the 25.00 gift card I was told I would receive Fast to the point very professional and courteous. answered all my questions the only issue I had was the 25.00 gift card I was told I would receive when I road-tested a five series bmw . I never received it from the girl at the desk. More
by Ray
