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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,134 Reviews

2,134 Reviews of BMW of Ramsey - Service Center

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March 26, 2018

The people are great Called Thursday. Dropped car off same day. Got a loaner. Picked back up Saturday. No charge because everything was covered by CPO maintenance plan. Sw More

by Rvankampen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Kirk
Mar 26, 2018 -

BMW of Ramsey responded

Thank you! We're happy you had a positive experience and that Morgan could help!

March 26, 2018

Earned My Business I dealt with Diana Martinez when I had problems with a tire and needed service. She took care of everything and then when I had to go back a few week More

by SMOLFETAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Martinez, Cameron Cocherl
Mar 27, 2018 -

BMW of Ramsey responded

Thanks!

March 26, 2018

Service on suspension Customer service was very good and the work on the car was excellent. They fixed everything back to original condition in a timely manner. Loaner ca More

by KGWAGNER175
Recommend Dealer
Yes
Employees Worked With
Diana Martinez
Mar 27, 2018 -

BMW of Ramsey responded

Thank you! We're happy Diana was able to help make your experience a positive one!

March 26, 2018

Great Service Experience I have been dealing with Anna for many years now and I m always impressed with her in depth knowledge of the technology and mechanics of the car and h More

by AKRAEFT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2018 -

BMW of Ramsey responded

Thank you! We're happy you always have a positive experience with Anna and look forward to continuing that!

March 26, 2018

Vehicle pick up Everything was excellent! Only problem was picking up my vehicle. I was told it was ready, waited 20 minutes for it, still no car. Asked a rep wher More

by NAUGTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Martinez, John Desantis
Mar 27, 2018 -

BMW of Ramsey responded

Thank you for the feedback! We're sorry for the wait and will alert our service team of this issue. Thanks again!

March 26, 2018

Thank you Cara I couldn't say enough nice things about Cara Deluca. With her warm pesonality and knowledge she certainly has an innate skill set that make her a 5 s More

by kschaefer2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cara Deluca
Mar 27, 2018 -

BMW of Ramsey responded

Thank you! We greatly appreciate you coming out of the way to have your vehicle serviced with us, and are happy Cara is able to make your experiences positive ones!

March 26, 2018

Not completely satisfied The service that was performed was done very well. But...I asked that my rear seat heaters be checked because they weren’t working and I was told they More

by pwestcott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember the employees names.
Mar 26, 2018 -

BMW of Ramsey responded

Thank you for the feedback, and we are very sorry for the inconvenience. When you came into our our dealership we were in the middle of a buy/sell process and were changing all of our computer programs and software, and we were very limited in terms of being able to provide service that required those programs. Our systems are up and running now and we would be more than happy to assist you if you would like to come back and schedule and appointment for your seat heaters. We apologize again, and please let us know if you would like to schedule an appointment.

March 26, 2018

Loose front grill I brought the car in last minute and they fixed it quickly I waited upstairs for thirty minutes and had a coffee Thanked them and left More

by FUZEE333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2018 -

BMW of Ramsey responded

Thanks! We're happy Anna could help!

March 26, 2018

service 5 Stars to Diana for listening and answering all my questions. I brought my X5 in for a regular maintenance that was due. I do have a couple issues al More

by dzkeith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Martinez
Mar 27, 2018 -

BMW of Ramsey responded

Thanks! We're happy Diana could assist you!

January 24, 2018

Consistently outstanding service! As always, Anna goes above and beyond to ensure that the service is performed to my satisfaction. She is the main reason I drive 20+ miles to have my More

by HJC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clay Vieni
Jan 26, 2018 -

BMW of Ramsey responded

Thank you for trusting Prestige BMW as your service destination. We are glad we could make your service experience a positive one!

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