BMW of Ramsey - Service Center

Takata Airbag recall When I dropped of my vehicle, It took about 1/2 hour to be waited on. I then signed paperwork and got my loaner car (which you didn't want to give me When I dropped of my vehicle, It took about 1/2 hour to be waited on. I then signed paperwork and got my loaner car (which you didn't want to give me originally when I called to make the appointment). When I returned to pick up my car, it took me almost an hour to get someone to get my car - unacceptable. I've been travelling down to Morristown because their dealership puts yours to shame when it comes to service. I will be going down there again in the future because I'll make the drive to give them the business. You guys don't deserve it. More

Worst customer service. My tire light went on so drive over to BMW to get it checked. Instead of checking it they filled it with air. The person helping me left me sitting in My tire light went on so drive over to BMW to get it checked. Instead of checking it they filled it with air. The person helping me left me sitting in the waiting area and when I asked where my car was he said that I had disappeared. I told him that I was in the waiting area and he replied that he was really busy. Left BMW and my tire light goes on. I called for an appointment and was told they couldn't get me a loaner. Went in the next day and waited while hey checked my tire. Told the woman who was helping me that I had tire insurance. She told me I didn't. I repeatedly told her I did. This went in for half an hour. They finally found the paperwork in my car but why wasn't it in ny files.? Told me it would be 90 minutes for my car. After 2 1/2 hours I went to find the person who was helping me. She had left. Not the first time I've had crappy service there. My husband and I have been buying cars from Prestige for over 25 years. Service has gone downhill. More

The people are great Called Thursday. Dropped car off same day. Got a loaner. Picked back up Saturday. No charge because everything was covered by CPO maintenance plan. Sw Called Thursday. Dropped car off same day. Got a loaner. Picked back up Saturday. No charge because everything was covered by CPO maintenance plan. Sweet! More

Earned My Business I dealt with Diana Martinez when I had problems with a tire and needed service. She took care of everything and then when I had to go back a few week I dealt with Diana Martinez when I had problems with a tire and needed service. She took care of everything and then when I had to go back a few weeks later for a different tire issue - Cameron was fantastic in getting me out in under 2 hours for a service, tire change, inspection and car wash. I am with BMW of Springfield now but I won't be shopping around because of the service and convenience I experienced the past 2 times at this dealer. More

Service on suspension Customer service was very good and the work on the car was excellent. They fixed everything back to original condition in a timely manner. Loaner ca Customer service was very good and the work on the car was excellent. They fixed everything back to original condition in a timely manner. Loaner car also made experience less troublesome. More

Great Service Experience I have been dealing with Anna for many years now and I m always impressed with her in depth knowledge of the technology and mechanics of the car and h I have been dealing with Anna for many years now and I m always impressed with her in depth knowledge of the technology and mechanics of the car and her professionalism in dealing with me. She is thoroughly familiar with all aspects of the car's systems and is able to explain even a complex problem in terms that are easily understandable. I have always had excellent service at Ramsey BMW and will continue the relationship with Anna and the dealership as long as I drive a BMW! More

Vehicle pick up Everything was excellent! Only problem was picking up my vehicle. I was told it was ready, waited 20 minutes for it, still no car. Asked a rep wher Everything was excellent! Only problem was picking up my vehicle. I was told it was ready, waited 20 minutes for it, still no car. Asked a rep where it was, and she pointed out various cars in the garage asking if any were mine. Finally, parked at the end, flashers on, my car was parked. It was difficult backing out and finding my way out. A better system is needed when car's are ready to pick up. Otherwise the reps, and the service is impeccable!! More

Thank you Cara I couldn't say enough nice things about Cara Deluca. With her warm pesonality and knowledge she certainly has an innate skill set that make her a 5 s I couldn't say enough nice things about Cara Deluca. With her warm pesonality and knowledge she certainly has an innate skill set that make her a 5 star performer. When I first arrived she reviewed why I was there and in an effort to avoid future unnecessary problems took her time while asking questions about the overall performance of my car. She explained the process, gave me an apporximate time that the service would be completed and kept me up to date of the progress while I waited. Every dealership boasts of friendly professional service but this is the first time I experienced it. I live in New York so there are a several BMW service centers closer but because of the confidence that I'll be treated right at Prestige I'd rather take the extra time. More

Not completely satisfied The service that was performed was done very well. But...I asked that my rear seat heaters be checked because they weren’t working and I was told they The service that was performed was done very well. But...I asked that my rear seat heaters be checked because they weren’t working and I was told they were unable to do a diagnostic test because they were in transition. I have no clue what that meant. The car was also not washed for the same reason. In addition I wasn’t as comfortable as I normally am. The employees all seemed to be a little stressed. They were still professional but not as “nice” as they usually are. I felt the service I got was adequate but I left with an uneasy feeling. More

Loose front grill I brought the car in last minute and they fixed it quickly I waited upstairs for thirty minutes and had a coffee Thanked them and left I brought the car in last minute and they fixed it quickly I waited upstairs for thirty minutes and had a coffee Thanked them and left More