BMW of Ramsey - Service Center

3 time loser Service! First let me start off by saying the only reason I am rating this service department 2 stars in stead of 1. Is due to my actual service advisor, Camer First let me start off by saying the only reason I am rating this service department 2 stars in stead of 1. Is due to my actual service advisor, Cameron, he really did take charge, accept responsibility for repairs he physically didn't do himself and helped to xxxxx the situation. He was informative, personable, and had great communication skills. My first of 3 visits to get my issue fixed was great. I pulled into the garage and before i got my second leg out of my vehicle Cameron was greeting me and getting me settled. I was supposed to be waiting but service ended up to be a warranty issue added to my current service that i was in for. I left, came back, picked my vehicle up went home. On my ride home found the steering wasn't straight, a lug stud not in one of my wheels and loose panels under the hood of my vehicle. My second visit, I was greeted by the parking attendant. Was told to proceed inside and take a seat. I waited a while, than watched all the service advisors talk and carry about about their weekend. Walk around. Until finally close to about a half hour later, I was greeted and was on my way to get my next loaner and left. MAYBE ITS BECAUSE IM NOT IN A SUIT AND TIE LIKE THE OTHER PEOPLE THAT WERE WALKING AROUND. OR MAYBE BECAUSE IM A YOUNG MALE! While i was home, i had no update on my cars status, i contacted the advisor in afternoon where my advisor said the car would be ready that night, she would be calling me shortly to discuss my vehicle. Never received a call! Decided to wait until the following day due to not knowing if i would have been waisting a trip or not. Following day I received a call from my original advisor stating my vehicle is ready to pickup. I pick up drive out onto 17, alignment still not straight. I return back to the dealership, ask to speak with the manager of service. The same guy who was talking about his weekend to another guy while i was on the other side of the glass from him ends up having to call the shop foreman who i take on drive with me, and immediatley as we proceed on rt17 can tell what the issue is. We return back to the dealership, he asks if i have about 20 minutes so he can personally fix the issue. Which finally, this time we take another test drive and its finally as straight as an arrow. Luckily, I can work from anywhere, otherwise i would not have had all the time in the world for them to fix an issue that should have been fixed on one visit. I did speak with the GM. I addressed my issues with him. Made him aware just what is taking place in his service department. He assured me things would be changing. I hope so, because you've lost my business. And by the service manager asking me to remove my fb review post on their page. because of "helping me out" by not changing me for fixing bent wheels. a total of $500+ dollars. This isn't about money. This is about treating customers correctly and doing the right repairs in the 1st place so people aren't wasting time by traveling there 3 times to get a repair done that could have been completed in the first place. I already spent $2300, another $500 wouldn't kill me, as long as i knew my vehicle would have been serviced correctly. More

Friendly Love this place and location for service my BMW. Always friendly and counties, They return my car clean and fresh. Worth waiting in lounge for refresh Love this place and location for service my BMW. Always friendly and counties, They return my car clean and fresh. Worth waiting in lounge for refreshments, Coffee and donuts are Great. More

Great service .... friendly staff I brought my vehicle in for routine service last week ... i was greeted by friendly staff who quickly got me set up ... into a loaner car and on my wa I brought my vehicle in for routine service last week ... i was greeted by friendly staff who quickly got me set up ... into a loaner car and on my way in a very short time. When i came too pick the vehicle up i was met with the same friendly and quick service. More

great service Great service in a short time Addressed all issues while I was having my morning coffee.Car wash is a nice touch. Very friendly staff. Great service in a short time Addressed all issues while I was having my morning coffee.Car wash is a nice touch. Very friendly staff. More

Fantastic Kudos to the service department! They were great from start to finish. I never have any problems when servicing my car. Highly recommend to family and Kudos to the service department! They were great from start to finish. I never have any problems when servicing my car. Highly recommend to family and friends More

brake issues BMW warranty covered for Brake issues (vibrating roaters). Anna took care of small scratch on door for me too by buffing it out. That was MUCH appreci BMW warranty covered for Brake issues (vibrating roaters). Anna took care of small scratch on door for me too by buffing it out. That was MUCH appreciated. More

The best Nothing to change except should be equipped to have more loaners as some others were left out. Have been customer of prestige over 25 years. I hop Nothing to change except should be equipped to have more loaners as some others were left out. Have been customer of prestige over 25 years. I hope the selling of prestige do not change the service More

Excellent service! I had excellent service and communication from the BMW Service department at BMW of Ramsey. I did not buy my car here but I travel farther to bring my I had excellent service and communication from the BMW Service department at BMW of Ramsey. I did not buy my car here but I travel farther to bring my car here because I really like the customer service and the quality of the job the service department provides. Everything was quick and easy and they addressed all my concerns. More

Best BMW Dealership in New Jersey / Tri State Area I have had experience with multiple BMW dealerships in NJ, ranging from Park Ave, Circle, Roxbury and Freehold and most of them have left a bad taste I have had experience with multiple BMW dealerships in NJ, ranging from Park Ave, Circle, Roxbury and Freehold and most of them have left a bad taste in my mouth. However Prestige BMW is honestly the best car dealership around. They don't treat you like a customer but like family. Cameron in the service department always goes above and beyond for me. The finance guys are always awesome being honest and giving the best rates. 5/5 ill be a prestige customer for life. More