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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,134 Reviews

2,134 Reviews of BMW of Ramsey - Service Center

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March 27, 2018

Great service .... friendly staff I brought my vehicle in for routine service last week ... i was greeted by friendly staff who quickly got me set up ... into a loaner car and on my wa More

by JALIMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Martinez
Mar 27, 2018 -

BMW of Ramsey responded

Thanks Jalimi!

March 27, 2018

Easy Accomodating Brought my car in for it's first check up and they had a loaner car ready for me and everything went perfect. It was a pleasure dealing with BMW More

by risakan3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Kirk
March 26, 2018

great service Great service in a short time Addressed all issues while I was having my morning coffee.Car wash is a nice touch. Very friendly staff. More

by 7357722
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cara Deluca
Mar 26, 2018 -

BMW of Ramsey responded

Thanks! We're happy Cara could help!

March 26, 2018

Fantastic Kudos to the service department! They were great from start to finish. I never have any problems when servicing my car. Highly recommend to family and More

by BMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Martinez
Mar 26, 2018 -

BMW of Ramsey responded

Thanks! We're always here to service your vehicle if needed! We greatly appreciate any recommendations!

March 26, 2018

brake issues BMW warranty covered for Brake issues (vibrating roaters). Anna took care of small scratch on door for me too by buffing it out. That was MUCH appreci More

by FRANK_RIEDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2018 -

BMW of Ramsey responded

Thanks Frank! We're happy Anna could help!

March 26, 2018

The best Nothing to change except should be equipped to have more loaners as some others were left out. Have been customer of prestige over 25 years. I hop More

by kono_chinho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forgot the nice lady that handled my service
Mar 26, 2018 -

BMW of Ramsey responded

Thank you for the feedback! We will look into this matter, and can assure you that our service will only be getting better. We are very appreciative of your loyalty to our dealership and look forward to working with you for years to come.

March 26, 2018

Excellent service! I had excellent service and communication from the BMW Service department at BMW of Ramsey. I did not buy my car here but I travel farther to bring my More

by MICHAEL.CAMACHO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cara Deluca
Mar 26, 2018 -

BMW of Ramsey responded

Thanks Michael! We greatly appreciate you coming out of the way to do business with us. We're happy you had a positive experience!

March 26, 2018

Best BMW Dealership in New Jersey / Tri State Area I have had experience with multiple BMW dealerships in NJ, ranging from Park Ave, Circle, Roxbury and Freehold and most of them have left a bad taste More

by MichaelCarn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Andrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Casella, Cameron Cocherl, James Porrazzo
Mar 26, 2018 -

BMW of Ramsey responded

Thanks Michael! We're happy you had such a positive experience with our dealership! We look forward to working with you for years to come!

March 26, 2018

Takata Airbag recall When I dropped of my vehicle, It took about 1/2 hour to be waited on. I then signed paperwork and got my loaner car (which you didn't want to give me More

by GREGORY.ROSOFF
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
I do not remember who I worked with - and the issue wasn't their fault. They tried and were friendly enough
Mar 26, 2018 -

BMW of Ramsey responded

Gregory, we're sorry for wait and can assure you this is being looked into by upper management to ensure it does not occur again at our dealership. If you would like to further discuss this, please contact our dealership at your earliest convenience.

March 26, 2018

Worst customer service. My tire light went on so drive over to BMW to get it checked. Instead of checking it they filled it with air. The person helping me left me sitting in More

by MISSYP716
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Marsiglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2018 -

BMW of Ramsey responded

Hello Melissa, I see you wrote on Yelp as well, and want to make sure you have seen our response. First off I would like to thank you for your years of commitment to Prestige BMW. It is unacceptable that any customer experience what you experienced, we apologize that there was a lack of urgency and care displayed by our team during your service. Although you were ultimately taken care of, it was not in a manner in which we train our staff. I have relayed all of this feedback to our service Manager Clay Vieni who would love for you to reach out to him directly in the future to avoid any issues.

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