BMW of Ramsey - Service Center

easy in and out My service rep is pleasant, professional and very accommodating. There is always a pristine BMW loaner waiting for me as compared to some dealerships My service rep is pleasant, professional and very accommodating. There is always a pristine BMW loaner waiting for me as compared to some dealerships who "run out" of cars..Also my car is always washed upon return. More

Helpful and Easy Picked up my car, and dropped it off after service was completed. Cant ask for better service. Thank you guys very much for all your help! Picked up my car, and dropped it off after service was completed. Cant ask for better service. Thank you guys very much for all your help! More

They are responsive, attentive and always pleasant. I highly recommend the service department at Prestige. We have been going there with my daughters car for 6 years and although I have had issues with I highly recommend the service department at Prestige. We have been going there with my daughters car for 6 years and although I have had issues with the things that were wrong with the car the service department was always perfect! We looked into using a dealer closer to where she goes to school and one very short conversation later I was back on the phone with Prestige (Anna). More

Great day to be a BMW owner Service was expeditious . Cara’s customer service skills made me feel welcomed, like part of the family. I live in Orange County, NY, and I bypass tha Service was expeditious . Cara’s customer service skills made me feel welcomed, like part of the family. I live in Orange County, NY, and I bypass that dealership to come to prestige. Loyal customer for life. More

Service needs to improve The service needs to improve. I was given a loaner with a bubble in the tire. I called on Sat and no one got back to me, not even a return call. I was The service needs to improve. I was given a loaner with a bubble in the tire. I called on Sat and no one got back to me, not even a return call. I was filling the tires at least 2-3 x’s a day. I didn’t dare drive it to the city for errands. I’m happy I got my car back, but three loaners since Thursday. Customer service is key and the keys are falling off the ring. My service advisor was very kind and she made it better, but the last time I was there it was not good and I thought this time it will be like when we purchased the car. We were treated like royalty. First service the same. Then after that it’s been spiraling down. We had a service appointment and when the gentleman drove my car up I sat in and noticed all tires were low. Why would you return a car that way. It’s all about the customer service. More

tire replacement needed to have the car dropped off by aaa for a tire blowout replacement. it was a easy in and out service call. thank you needed to have the car dropped off by aaa for a tire blowout replacement. it was a easy in and out service call. thank you More

Great and disappointed Miss Deluca was great! Very much on the ball. Although, with regards to the persons who worked on the car, not as good as Cara! I had my car detail Miss Deluca was great! Very much on the ball. Although, with regards to the persons who worked on the car, not as good as Cara! I had my car detailed and when the detailer took my belongings out of the door pocket, he just threw it in the truck! Didn’t even put my belongings in a bag, what a mess. More

Great experience Anna knew exactly what to do efficiently. Anna was terrific she got me in and out. Switched to a loaner and got my concerns for my car right. That's why I keep my loyalty with BMW. GREAT SERVI Anna was terrific she got me in and out. Switched to a loaner and got my concerns for my car right. That's why I keep my loyalty with BMW. GREAT SERVICE!!!! More

Regular Service Great appointment with a great loaner. I am always greeted by the employees there and Anna Marie was super helpful and informative. Diana is alway Great appointment with a great loaner. I am always greeted by the employees there and Anna Marie was super helpful and informative. Diana is always super nice to me and greets me by name. More