BMW of Ramsey - Service Center

Clay and the service team deliver stellar service Clay and his team were attentive, friendly and knowledgeable. I was able to have my repair completed promptly (and received a loaner for the short tim Clay and his team were attentive, friendly and knowledgeable. I was able to have my repair completed promptly (and received a loaner for the short time necessary) and at no cost to me through my BMW warranty. I could not have been happier with the customer service that I experienced from start to finish. More

Routine run flat replacement Had a metal shard jammed in sidewall. Called Ramsey BMW, got an appointment 30 mins from my call. Drove in, was processed and in the waiting room with Had a metal shard jammed in sidewall. Called Ramsey BMW, got an appointment 30 mins from my call. Drove in, was processed and in the waiting room within 10 mins. Two hours later, car ready and washed. I would recommend Ramsey BMW to everyone. More

Tire problems not found in regular maintenance I brought my 535i for a regular maintenance on March 10th. I asked the receptionist to check the tire conditions as I had experienced many potholes t I brought my 535i for a regular maintenance on March 10th. I asked the receptionist to check the tire conditions as I had experienced many potholes this winter. By this time I was a bit concerned about the passenger rear tire as I had to refill it every week. The result of the inspection was no problems found. And yet, after this maintenance, I realized that the passenger rear tire was still losing air. So I brought it back to the Service on March 24th to ask them to specifically check the passenger rear tire. Then they said they found a nail on the tire and found a bubble on a passenger front tire. I had not fallen in potholes since the last maintenance, and I asked why they could not find those problems at the regular maintenance. The service receptionist's response was "I don't know why." This was an unexpected response and all of a sudden a big question came to my mind about the quality of their maintenance. Eventually, I asked them to replace both tires, which they said could be done in 90 mins max, but it took 3 hours. I really hope that their quality and routines of services will be sincerely reviewed. More

Average to above average Better not say much. The problem I told was forgotten /not addressed !! The advisor either did not register or did not pass on to workshop. I had to w Better not say much. The problem I told was forgotten /not addressed !! The advisor either did not register or did not pass on to workshop. I had to wait longer than usual and return with a loaner More

service the service writer anna was extremely helpful and took care of me in a very timely manner and could not have been more helpful the service was excelle the service writer anna was extremely helpful and took care of me in a very timely manner and could not have been more helpful the service was excellent More

Local Service It fortunate to have Prestige close to Rockland County since I purchased my BMW in Manhattan. Morgan from the Service Department is awesome to work wi It fortunate to have Prestige close to Rockland County since I purchased my BMW in Manhattan. Morgan from the Service Department is awesome to work with and I felt like she truly understood my predicament and went out of her way to help. More

easy in and out My service rep is pleasant, professional and very accommodating. There is always a pristine BMW loaner waiting for me as compared to some dealerships My service rep is pleasant, professional and very accommodating. There is always a pristine BMW loaner waiting for me as compared to some dealerships who "run out" of cars..Also my car is always washed upon return. More

Helpful and Easy Picked up my car, and dropped it off after service was completed. Cant ask for better service. Thank you guys very much for all your help! Picked up my car, and dropped it off after service was completed. Cant ask for better service. Thank you guys very much for all your help! More