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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,134 Reviews

2,134 Reviews of BMW of Ramsey - Service Center

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April 05, 2018

Personalized Service Whenever I bring my car for service to Prestige BMW it is always a pleasant experience. They honor the time scheduled to bring car in. If I have req More

by DIJOENAP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2018 -

BMW of Ramsey responded

Thank you very much for the kind review, we appreciate the feedback! We're glad you enjoy your visits with us and we look forward to working with you again in the future.

April 05, 2018

Paid for service - received car with broken parts Paid for oil service & received vehicle with intake tube broken in 2 parts. I was not notified of the damaged done by the mechanic & had to return to More

by prettydaisy28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anna Marie Piserchia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clay Vieni
Apr 06, 2018 -

BMW of Ramsey responded

We are very sorry for any inconveniences you encountered at our dealership. What you experienced is not how we strive to be, and can understand your frustrations. Upper management has been contacted about this and a representative from our dealership will reach out to you if there is anything we can do to make up for this. Please contact us if you would like to further discuss this issue.

April 03, 2018

Work not done I had reported on the problem with the rare tire from the first month of acquiring the car. I’ve been told that the cold weather was an issue for chan More

by Lizaveta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I worked with John, but not sure on his last name, John Brugaletta
Apr 06, 2018 -

BMW of Ramsey responded

We are extremely sorry for any inconveniences you encountered ate our dealership, and with the issues you faced afterwards. Upper management is looking into this matter to ensure it does not occur again. If you would like to further discuss this matter please contact our dealership at your earliest convenience.

April 02, 2018

tires replacement I have been a customer of this dealership for more than 15 years and leased six cars from them. I generally like their service center and in almost More

by Andrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cara Deluca
Apr 03, 2018 -

BMW of Ramsey responded

Thank you Audrey! We're sorry for the wait, but are glad you still had a positive experience!

April 02, 2018

Piserchia Anna Marie was awesome! I would just like to take a few moments to laud the exceptional service I have received over the last few weeks by Anna Marie. More

by DGLIATTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2018 -

BMW of Ramsey responded

Thank you! We're happy Anna Marie could help!

April 02, 2018

Great service experience in Prestige BMW I have a great experience in Prestige for the maintance of my 2015 bmw 328. Anna is very patient and helpful. The loaner car is very good, too. Clean More

by ke.tank.tang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2018 -

BMW of Ramsey responded

Thanks! We greatly appreciate the feedback!

April 02, 2018

car required service appointment made, loaner was ready, job was done and communication no problem. what more can one ask for.. Service coordinator does a great job in all More

by gmanasse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : a pro at gettingyhr job done
Apr 03, 2018 -

BMW of Ramsey responded

Thanks! We're happy Anna could help!

April 02, 2018

Regular Service Always a pleasure to visit for Service or any other maintenance issue. They provide very professional and courteous service. Their Staff is very hel More

by signoninc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2018 -

BMW of Ramsey responded

Thanks! We're always here to help with your service needs!

April 02, 2018

Art's Review Cameron top notch with customer service. Quite instructive and helpful, goes the extra yard. Loaner available and car ready as promised. Couldn't a More

by art
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron
Apr 03, 2018 -

BMW of Ramsey responded

Thanks Art! We're happy Cameron could help you!

April 02, 2018

Great, expedient service Dropped the car, had a loaner, picked it up later. Fast, easy, done right. The service team makes it easy to drop your car and pick up after it’s do More

by Joe547
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doreen Gallahue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lori Asserson, Diana Martinez
Apr 03, 2018 -

BMW of Ramsey responded

Thanks Joe! We're always here to help with your service needs!

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