BMW of Ramsey - Service Center

White Glove Service Came in around 8:25 am , was able to say hello to some old friends and was in my loaner and back to work before 9:00am. Diana Martinez made smooth and Came in around 8:25 am , was able to say hello to some old friends and was in my loaner and back to work before 9:00am. Diana Martinez made smooth and effortless. Could not ask for a better advisor... More

Terrific Service Cameron was awesome. Very friendly and courteous and professional. Addressed my concerns. Kept me informed of the progress on my car. He understood Cameron was awesome. Very friendly and courteous and professional. Addressed my concerns. Kept me informed of the progress on my car. He understood what a crazy day I was having and how I needed a loaner and he worked his magic! More

Service Diana is always help full in directing to right direction and very good. The best place to be for service. Thanks to Diana for having as an advisor. Diana is always help full in directing to right direction and very good. The best place to be for service. Thanks to Diana for having as an advisor. More

Change l/f tire Excellent quality service beginning with Cameron. He was patient, nice and knowledgeable about tires and our car in general. The service was fast and Excellent quality service beginning with Cameron. He was patient, nice and knowledgeable about tires and our car in general. The service was fast and very well performed. Definitely I will return for anything I need for the car. The price was reasonable More

Tire change came in on a Saturday without an appointment. I wanted the tires checked and ended up getting one changed and all wheels balanced and aligned. I was g came in on a Saturday without an appointment. I wanted the tires checked and ended up getting one changed and all wheels balanced and aligned. I was given a ride home and picked up the car two hours later just as promised. Cameron was excellent. More

Service Diana greated me. Service was done on my BMW 535i all good and covered by warranty timely feedback. Nice area to work while you wait. Thanks for your Diana greated me. Service was done on my BMW 535i all good and covered by warranty timely feedback. Nice area to work while you wait. Thanks for your help. More

Excellent Morgan was great. Very courteous. Morgan knew her stuff brought to my attention I needed two new front tires and an alignment. When car was completed Morgan was great. Very courteous. Morgan knew her stuff brought to my attention I needed two new front tires and an alignment. When car was completed she went and picked it up for me and brought it to the garage. More

All services requests not performed I dropped my car off for the break pads to be replaced and requested the carpets to be cleaned. I pay extra every month to have this service and I hav I dropped my car off for the break pads to be replaced and requested the carpets to be cleaned. I pay extra every month to have this service and I have not yet had this done since I leased the car. I had a loaner and I got a text that my car was ready. When I went to pick up my car, I noticed on work order that carpets where not cleaned- it stated needs appointment/not enough time? I asked service Rep and he said wait to see once I got car back, it was never done. I am unclear why they didn't keep car for whatever time it would have taken to complete all requested work? I did not go back inside to let John know that the service was not completed as stated on the work order. I pulled away, with my dirty carpets More

Very professional First oil change ws very quick . Staff was very friendly and organized professional . The cafe upstairs make the time flly by. I would highly recommen First oil change ws very quick . Staff was very friendly and organized professional . The cafe upstairs make the time flly by. I would highly recommend this dealership More

Cara Deluca Cara consistantly goes to extraordinary lengths to ensure customer satisfaction. Her "whatever it takes to make you happy that you chose Presitge for Cara consistantly goes to extraordinary lengths to ensure customer satisfaction. Her "whatever it takes to make you happy that you chose Presitge for your service" is what makes me drive to this dealership from New York. On my recent visit I mentioned that I wasn't getting voice prompts from the waze app on my iphone and she stayed with the problem until it was resolved to my satisfaction even though I was there for a completely different issue. I have been to a good number of car service centers and have never seen anyone this committed. All I can say is bravo and thank you Cara. More