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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,134 Reviews

2,134 Reviews of BMW of Ramsey - Service Center

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April 17, 2018

A+ customer service Diana was very helpful. She informed the.mechanic about my concerns and kept me informed of my vehicle's progress while it was in service. The service More

by REISHA65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Martinez, Clay Vieni
April 17, 2018

Kind. Courteous and extremely helpful I’ll go back to Ramsey any day. They more than happy to fix a problem i had due to to another dealers mistake. John was great More

by WHITE.R.NJNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan, John Desantis
April 16, 2018

Pleasant Experience The representative who helped me was amazing and kept me updated on the status of my car frequently. He was went above and beyond to make sure I was s More

by ARCRUZ616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Cocherl
Apr 17, 2018 -

BMW of Ramsey responded

Excellent! We're glad everything went well and we look forward to working with you again in the future. Thanks for the review!

April 15, 2018

A Great Experience John Brugaletta took care of my needs when I brought in my car for servicing. He was attentive to any special requests and followed through on all tha More

by JANDJRALPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Brugaletta
Apr 17, 2018 -

BMW of Ramsey responded

Thanks for the kind review, we appreciate the feedback and we're glad everything went smoothly!

April 12, 2018

great service technician - but not overall great service Great service experience with John Brugaletta ( he was great) - but when I got my car back there were stains on the factory mats and I asked if the More

by ELI10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Brugaletta
Apr 17, 2018 -

BMW of Ramsey responded

Thank you for the review, we appreciate the feedback! We apologize for the issue you encountered and would love for you to reach out to one of our managers to further discuss it. Thank you!

April 12, 2018

Great service Had my break pads replaced under the maintenance warranty. Drop off and loaner went smooth. Work was done within 24 hours. Very happy with the service More

by PRUDENCE64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan
Apr 17, 2018 -

BMW of Ramsey responded

Thanks for the review, we're glad everything went smoothly!

April 11, 2018

brought both vehicles back a few times recently for service Diana and Morgan are true professionals, I am pleased with their work and ability to help me and provide me with the information I need. Thank them bo More

by DCC61
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Morgan Kirk, Diana Martinez
Apr 17, 2018 -

BMW of Ramsey responded

Thank you for taking the time to leave a review, we appreciate the feedback and we're glad Diana and Morgan were able to help!

April 11, 2018

Great service! Don’t mind coming in for service as long as I deal with Cara. Professional, concise and prompt are reasons why I will always call ahead to make sure s More

by Cristal Dash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cara Deluca
Apr 17, 2018 -

BMW of Ramsey responded

Thank you for the kind review, Cristal! We're glad Cara was able to make your visit enjoyable.

April 11, 2018

White Glove Service Came in around 8:25 am , was able to say hello to some old friends and was in my loaner and back to work before 9:00am. Diana Martinez made smooth and More

by GREGGSCOTT23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Martinez
Apr 17, 2018 -

BMW of Ramsey responded

Thank you for the review, we appreciate the feedback and we're glad Diana was able to make your visit pleasant and efficient!

April 11, 2018

Terrific Service Cameron was awesome. Very friendly and courteous and professional. Addressed my concerns. Kept me informed of the progress on my car. He understood More

by Silvi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Cocherl
Apr 17, 2018 -

BMW of Ramsey responded

Thank you for the kind review and we appreciate your feedback! We're glad Cameron was able to help.

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