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2,134 Reviews of BMW of Ramsey - Service Center
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April 30, 2018
Warranty work First time using this dealership and I was well treated. Morgan Kirk was excellent! Will definitely use again in the future, very accommodating al First time using this dealership and I was well treated. Morgan Kirk was excellent! Will definitely use again in the future, very accommodating all around.. More
by MOLNARS03
Verified CustomerEmployees Worked With
Morgan Kirk
April 30, 2018
Courtesy service visit Would have been good to know an estimated time. Know it’s difficult but did not expect to be there two hours. Showroom and waiting area were excellent Would have been good to know an estimated time. Know it’s difficult but did not expect to be there two hours. Showroom and waiting area were excellent, as also was the laptop/internet access. Staff were friendly and professional. More
by KENTEFORTUNE
Employees Worked With
Young lady that assisted with the snack bar and TV. was very nice and helpful., Diana Martinez, John Desantis
April 29, 2018
Made good on their error/promise One of my reasons for bringing the car in was for a broken cigarette lighter, used as a charger port. After nearly 2 hours I was given the car back an One of my reasons for bringing the car in was for a broken cigarette lighter, used as a charger port. After nearly 2 hours I was given the car back and the charger still didn’t work. And they blamed my charger as the problem when it was working in the rear charger port. Then when I complained about the techs not looking further into it, the advisor Cara promised me a new charger in the mail to make up for all the problems. 2 months went by and I never heard anything. But after a few calls and emails, Cara and the manager Tony, did make good on their promise to make the situation right and are sending me a complimentary charger for the problems, and I never asked for the charger. It was a nice gesture. And Cara did personally call me to apologize so she made good on the issue. More
by DLo430i
Employees Worked With
Tony Circelli, the best, Cara Deluca
April 28, 2018
Awesome Diana was awesome. I love the text message service you guys have. I was able to stay in contact with Diana at anytime to see the progress in my car... Diana was awesome. I love the text message service you guys have. I was able to stay in contact with Diana at anytime to see the progress in my car... You guys did a GREAT job. More
by CVONNIE31
Employees Worked With
Diana Martinez
April 27, 2018
Punctual, efficient, accommodating. I was greeting quickly on arrival and assigned my loaner vehicle to get going. Diana was also accommodating by allowing me to select the model to use I was greeting quickly on arrival and assigned my loaner vehicle to get going. Diana was also accommodating by allowing me to select the model to use as the loaner because I wanted to try a different model to assess for future lease selections. More
by MO_NIAZI
Employees Worked With
I was greeted by service manager whose name I forget, but he promptly met me and got things started., Diana Martinez
April 27, 2018
Addressed a recall defect Recall issue was solved. I am very satisfied. Once I contacted BMW of Ramsey, I was brought in quickly to have the recall identified and then correct Recall issue was solved. I am very satisfied. Once I contacted BMW of Ramsey, I was brought in quickly to have the recall identified and then corrected. A loaner car was provided and I was truly appreciative.. More
by CAPTAIN 1
Employees Worked With
John Desantis, Brian Monahan
April 26, 2018
Getting updated though text is very convenient. My advisor is usually morgan, and i dont like to go to others, when morgan calls theres an ease in mind but with other its not, My advisor is usually morgan, and i dont like to go to others, when morgan calls theres an ease in mind but with other its not, More
by S_K786
Employees Worked With
Morgan kirk.
April 25, 2018
Great friendly service Always a good experience with BMW Ramsey. Cameron was always in touch with me on the status of my vehicle. They are very proffesional and top of the Always a good experience with BMW Ramsey. Cameron was always in touch with me on the status of my vehicle. They are very proffesional and top of their game More
by Pjkeel
Employees Worked With
Cameron Cocherl
April 25, 2018
Very pleasing. Professional and accommodating. The service representative Cara was so professional and accommodating. All my concerns were quickly addressed. Cara was very good with communicating The service representative Cara was so professional and accommodating. All my concerns were quickly addressed. Cara was very good with communicating to me the process and status of my automobile. More
by tvdga
April 24, 2018
Amazing Everything from the minute I check in to the minute I driveway is amazing. Diana always has a positive and amazing attitude. I love bmw service depart Everything from the minute I check in to the minute I driveway is amazing. Diana always has a positive and amazing attitude. I love bmw service department! More
by ABROWNE210
Employees Worked With
Diana Martinez
