2,134 Reviews of BMW of Ramsey - Service Center
Outstanding Great service rep: and everyone we spoke to or encountered was always friendly, helpful and always willing to assist us with anything we needed. They Great service rep: and everyone we spoke to or encountered was always friendly, helpful and always willing to assist us with anything we needed. They even helped us move some heavy items from our car to the loaner car. More
GAG Saki When you have GREAT professionals with many years of experience the results speaks very loud, and you will defetnly see it when your vehicle is delive When you have GREAT professionals with many years of experience the results speaks very loud, and you will defetnly see it when your vehicle is delivered. More
Great interval service, very professional My pre-paid interval service was done excellently and availability of a loaner for the extra time needed was very useful. All of my concerns were sati My pre-paid interval service was done excellently and availability of a loaner for the extra time needed was very useful. All of my concerns were satisfied. In the spirit of constructive feedback, I requested details on 4 tires and alignment and pricing for both was rather inflated versus the same work from a tire dealer directly. Also, it became clear that tire rotation (front to back) which would have helped preserve and even tire wear is not something even suggested, much less done, during interval services. Now that I've gotten the tires from another source, and rotation is included, perhaps I'll get better mileage from them. No complaints about my service advisor, I'd absolutely recommend working with her. More
Spring check up Everyone is so helpful and courteous. They try to get you in and out as quickly as possible. They answer all your questions as quickly and simply as p Everyone is so helpful and courteous. They try to get you in and out as quickly as possible. They answer all your questions as quickly and simply as possible More
Very unhappy with my first experience They kept my car for 11 days. Not once did I get an update. The only call I received was on day 11 to say my car was ready. They did absolutely nothin They kept my car for 11 days. Not once did I get an update. The only call I received was on day 11 to say my car was ready. They did absolutely nothing to my car except an oil change. I can’t believe it took 11 days to that. They didn’t find anything wrong with any of my other concerns. Honestly, I feel like they gave me my car back on day 11 because I called on day 10 for status and asked to speak to a manager. Since my car is covered bumper to bumper, it was easier for them to say just bring it back if you continue to find there’s something wrong with the car than to have to justify keeping it anymore time. I don’t want to forget to mention that I just bought the car and already it needed maintenance. It would’ve been nice to take care of that before they sold it to me!!! They didn’t even wash my car. Very disappointed. I guarantee that if I was not covered bumper to bumper they would have told me of a million things that needed to be done to the car.... like my break pads, for example. More
Dr Bob Thank God Tony’s back!!!!!!!!! Anna is also great and professional as always, so glad she weathered the storm. I won’t have stayed with the dealership Thank God Tony’s back!!!!!!!!! Anna is also great and professional as always, so glad she weathered the storm. I won’t have stayed with the dealership if it wasn’t for her. Again Tony is the best manager any business could have. More
Cara is wonderful and very helpful Everyone is very nice at the dealership! I choose to work with this dealership over the place where I actually bought my car. I had a bad buying expe Everyone is very nice at the dealership! I choose to work with this dealership over the place where I actually bought my car. I had a bad buying experience at Orange County BMW, However BMW of Ramsey fixed that all for me when I had my car serviced. Excellent place! More
BMW I3 update Cara Deluca is one of the most attentive and courteous service advisors I have ever worked with - she was able to immediately book an appointment and Cara Deluca is one of the most attentive and courteous service advisors I have ever worked with - she was able to immediately book an appointment and solve the vehicle issue. More
warranty work great sevice! issues with engine...care taken to assure that things will be taken care of... empathy for my situation..very professional...recommend great sevice! issues with engine...care taken to assure that things will be taken care of... empathy for my situation..very professional...recommend you guys to everyone More
Efficient! Went for my yearly maintenance. The team was quick and accurate about my wait time. They got me in and out as quickly as possible. Went for my yearly maintenance. The team was quick and accurate about my wait time. They got me in and out as quickly as possible. More