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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,134 Reviews

2,134 Reviews of BMW of Ramsey - Service Center

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May 04, 2018

Outstanding Great service rep: and everyone we spoke to or encountered was always friendly, helpful and always willing to assist us with anything we needed. They More

by FRODO4EVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Cocherl
May 04, 2018

GAG Saki When you have GREAT professionals with many years of experience the results speaks very loud, and you will defetnly see it when your vehicle is delive More

by GAGEROU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Rosenblatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doreen Gallahue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Cocherl, Clay Vieni
May 03, 2018

Great interval service, very professional My pre-paid interval service was done excellently and availability of a loaner for the extra time needed was very useful. All of my concerns were sati More

by Dabuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2018

Spring check up Everyone is so helpful and courteous. They try to get you in and out as quickly as possible. They answer all your questions as quickly and simply as p More

by MIZSPO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Marsiglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgen , John Brugaletta
May 02, 2018

Very unhappy with my first experience They kept my car for 11 days. Not once did I get an update. The only call I received was on day 11 to say my car was ready. They did absolutely nothin More

by Brenda & Julian Castro
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
John Brugaletta
May 02, 2018 -

BMW of Ramsey responded

Mr. & Mrs. Castro, We are extremely sorry for your wait, and can understand your frustration. It is to our understanding that our Service Director, Tony Circelli, has recently reached out to you to discuss this matter. Please call him back or email him at acircelli@driveprestige.com for any further assistance and he will be glad to answer any questions you have and see what can be done to fix this issue. Thank you, and we apologize again.

May 01, 2018

Dr Bob Thank God Tony’s back!!!!!!!!! Anna is also great and professional as always, so glad she weathered the storm. I won’t have stayed with the dealership More

by DRBOB11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Marsiglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TONY !!!!!!!!!!!!!!!!!!
April 30, 2018

Cara is wonderful and very helpful Everyone is very nice at the dealership! I choose to work with this dealership over the place where I actually bought my car. I had a bad buying expe More

by ISMAILHAKNASAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cara Deluca
April 30, 2018

BMW I3 update Cara Deluca is one of the most attentive and courteous service advisors I have ever worked with - she was able to immediately book an appointment and More

by MPPONTECORVO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cara Deluca
April 30, 2018

warranty work great sevice! issues with engine...care taken to assure that things will be taken care of... empathy for my situation..very professional...recommend More

by MUSICLVR1965
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cara Deluca
April 30, 2018

Efficient! Went for my yearly maintenance. The team was quick and accurate about my wait time. They got me in and out as quickly as possible. More

by A Grier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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