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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,134 Reviews

2,134 Reviews of BMW of Ramsey - Service Center

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May 09, 2018

Clonic Top of the line service and staff! Although it was y expected. For my vehicle to stay they provided me immediately with a loaner car More

by ESU4070
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Cocherl
May 08, 2018

I had a very good experience at my last visit. I had a very good experience during my last visit to the BMW Service Center in Ramsey. Everything was run very efficiently from the time I dropped of More

by HSB343
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2018

Outstanding Truly professional friendly service !!greeted on the drive car checked in quickly car was serviced and washed advisor was outstanding from drop off to More

by BADLANDSOUTFITTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Brugaletta
May 08, 2018

BMW 528i Excellent and knowledgeable service, on schedule, they honestly manage your expectations as to when the maintenance will be completed and if something More

by JOHN_JORDAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Martinez
May 07, 2018

Service very bad Service Dept calles to that my car is ready so I went to pick up my car... and I still had to wait for 1 hr 30 min... no svc reps seems care... they j More

by KWS3160
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Young lady
May 07, 2018 -

BMW of Ramsey responded

We apologize for any inconveniences you encountered with us. The service process does include many steps and can be longer then often expected, and we apologize that those expectations weren't given to you upfront. Our clients have our utmost respect, and we are sorry you did not feel this way. If you would like further speak about this matter, please contact our service department at your earliest convenience and a representative will be glad to speak to you. Thank you.

May 07, 2018

Cafe area They used to have muffins and gingerale. But recently i happen to not find them anymore. I bit frustrating because my recent repair bill was 5k and no More

by S_K786
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan kirk.
May 07, 2018

Spotty service Dropping off my car for service was easy and fast. My service person Diana got me a loaner quickly and was out the door. Got a text message later in More

by Bmw123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Diana Martinez
May 07, 2018 -

BMW of Ramsey responded

We're sorry for any inconveniences you encountered with us. We apologize for this communication errors that made your pick up longer than expected, and we can assure you that we value your time and this matter will be brought up to upper management. We also apologize for the quality of your car wash. If you would like to further discuss this, please contact our service department at your earliest convenience and a representative will be happy to discuss this further with you.

May 07, 2018

Excellent, efficient and friendly service Upon arrival, i was greeted by the service manager, Clay Vieni. He then passed me onto Anna Piserchia, who processed me within minutes, and invited m More

by plachman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clay Vieni
May 04, 2018

Spare Tire Kit & Mount Everyone very helpful and courteous. Stopped in not knowing if tire mount was ready, but was addressed swiftly. Made good use of waiting time in the More

by Karenh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rose Cordero - Parts, John Brugaletta
May 04, 2018

Excellent experience. The team was clearly very well trained . I had a very fast drop-off and pick-up and I received constant update of status of service. More

by FABIO.MORENO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Martinez
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