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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,134 Reviews

2,134 Reviews of BMW of Ramsey - Service Center

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May 30, 2018

My Bmw Great place, people that work there are wonderful. From the salesmen to the service people and techs. Keep you informed and they always have loaner ca More

by DVEGARESCUE18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Cocherl
May 30, 2018 -

BMW of Ramsey responded

Thank you! We're happy Tim could help!

May 30, 2018

Excellent Service Once again, I had my X3 serviced and it was a smooth and pleasant experience. Anna is very helpful and had loaner care available. She kept in touch More

by DIJOENAP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Circelli
May 30, 2018 -

BMW of Ramsey responded

Thanks you! we're happy Anna and our service team were able to make your experience a positive one!

May 29, 2018

Excellent service During my scheduled service additional work was required. I was given a clear explanation of what needed to be done and how much it would cost and my More

by RAFIREZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cara Deluca
May 30, 2018 -

BMW of Ramsey responded

Thanks for the feedback! We're happy Cara was able to help!

May 28, 2018

Service Beyond the Terms of Contract After taking posession of the car, a 2 Convertible, I found that some minor functions were not operating the way I expected and thought that they were More

by hardweejun
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Ray, Daniel X(?), Cameron Cocherl
May 28, 2018

Kind and efficient! Been a Prestige customer for over 20 years and that says a lot in the world of car dealerships!!!! Enough said! Hopefully under new management the More

by ULCOIRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Haloerin, Anthony Circelli
May 28, 2018

Excellent Experience I have been bringing my car to Prestige BMW and now BMW of Ramsey for many years. The service is excellent and the people are amazing. Diana, Clay a More

by RDIDOMENICO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Martinez, Clay Vieni
May 28, 2018

Bad service So the service was backed up. No communication about it till I called. First day I called I was told about too many cars. Second day John was out, and More

by ABORZENKO
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
John Brugaletta
May 29, 2018 -

BMW of Ramsey responded

We are extremely sorry about the backup in our service and that you had to wait to get in touch with a manager. Upper management has been alerted about this matter and it is being further looked into. If you have any other questions or concerns, or would like to further discuss this issue, please call our service department at your earliest convenience and a representative will be happy to help you in any way that they can. Thank you.

May 28, 2018

New tire My rear tire was losing air on the way to the shore. I called the dealership service department and they told me to come in and I was on my way with More

by JOSEPHMONTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian in service
May 30, 2018 -

BMW of Ramsey responded

Thanks Joe! We're happy Brian could help!

May 28, 2018

Slow/poor service It took the dealership about an hour, three calls from the cashier and a rude attendant to bring my car out of the shop. I made an appointment to pick More

by HMARTE2002
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Morgan, Diana Martinez
May 29, 2018 -

BMW of Ramsey responded

We are extremely sorry for any inconveniences you encountered. Sometimes our service takes longer than expected, and we are sorry that this wasn't communicated to you in the proper manner. We understand your frustration and apologize, and can assure you we are working to ensure this type of issue does not happen again.

May 28, 2018

Handled a slip up extremely well. I have no comments. Cara was terminated and Brian stepped. Had worked with Cara for years sorry to see her no longer employed at the dealership. More

by HARRY11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Halpin who picked pieces after Cara was terminated. , Cara Deluca
May 30, 2018 -

BMW of Ramsey responded

Thanks Harry! We're happy both Cara and Brian were able to help make your experiences at our dealership positive!

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