BMW of Ramsey - Service Center

Friendly staff Friendly staff. There was virtually no waiting to see a service advisor. We were greeted by service manager as soon as we walked in. Thank you! Friendly staff. There was virtually no waiting to see a service advisor. We were greeted by service manager as soon as we walked in. Thank you! More

Seamless Service Our BMW had a flat tire on a Monday night. I was able to reach the service department on the phone after 7pm and advise them that the car was being l Our BMW had a flat tire on a Monday night. I was able to reach the service department on the phone after 7pm and advise them that the car was being left on their lot by AAA. I also advised them that the car was due for a service check. Diana at BMW sent me a text first thing in the morning that the car was being worked on. I asked if someone could pick me up a my home once the car was done and she promptly verified that this was possible. Received a text around 5ish that my car was ready and asking if I was ready for pick up, which I was. I was picked up 20 minutes later by a personable young man and was driving home within a half hour. I highly recommend this dealership for service. More

Successful Service was efficient, courteous and complete. Anna Marie provided informative and timely updates. Loaner car was provided with no hassle. Appreciat Service was efficient, courteous and complete. Anna Marie provided informative and timely updates. Loaner car was provided with no hassle. Appreciate follow up call to assess satisfaction with service. More

Downhill from the old Prestige days Car was taken in service on Thursday 7am. While grateful for the loaner, it nauseatingly smelled of smoke. Not fun especially with 2 little kids. Car was taken in service on Thursday 7am. While grateful for the loaner, it nauseatingly smelled of smoke. Not fun especially with 2 little kids. When asked for an update, they said it would have to stay overnight. Fine. The next day, no response. I used their text messaging system for an update. Hours later after not hearing from her, I asked again. She said it’s with the technician and has to stay overnight. No update. Fine. Saturday rolled around, again no word from the service rep. I text again. No update response at all. FinallyMinday morning rolled around. 5 days later and no explanation as to what the issue was. Keep in mind this is a 2017 BMW with 8000 miles on it. When I finally picked it up, no explanation from anyone. I read on the paper that a fuse was replaced. 5 days for a fuse, chasing the reps for an update and no explanation? I used to love this place. Now it’s been 2 service calls in a row with poor service, including 2:45 minute oil change, including the same rep telling me it’s almost done, 1:15 into it. Gonna try Park Ave next time. This isn’t the Prestige of old. More

Great service rep I had a very pleasant experience with this rep. My car was ready at the time promised and service rep was very communicative and helpful. I had a very pleasant experience with this rep. My car was ready at the time promised and service rep was very communicative and helpful. More

Excellent, perfecto Great customer service at all. Good communication. Very nice people. Excellent deal. Friendly workers. Pleasure to do any business with this dealershi Great customer service at all. Good communication. Very nice people. Excellent deal. Friendly workers. Pleasure to do any business with this dealership. Thank you for great work. More

Coolant leak. Developed a coolant leak days before leaving on vacation. Tony and Brian got it repaired in time to get me back on the road, even with a few surprises Developed a coolant leak days before leaving on vacation. Tony and Brian got it repaired in time to get me back on the road, even with a few surprises. More

Wonderfully professional from start to finish The thought of servicing, leasing or buying a car always puts me on the defense as past experiences have proven nothing less than painful. Rest assur The thought of servicing, leasing or buying a car always puts me on the defense as past experiences have proven nothing less than painful. Rest assured that Ramsey offers extraordinary services, true White Glove treatment. More

Able to see me Same day for emergency power train issue Car was giving a transmission error and I was barely able to make it to service center. They took the car in, were able to fix the problem and returne Car was giving a transmission error and I was barely able to make it to service center. They took the car in, were able to fix the problem and returned it to me the same day. More

Great Fast and east service. I was returning my car from a lease and the process was very simple. Even though i live in miami i tell my friends from nj to c Fast and east service. I was returning my car from a lease and the process was very simple. Even though i live in miami i tell my friends from nj to check out ramsey More