BMW of Ramsey - Service Center

Anna is the BEST!! Anna and Paul went the extra mile to help me understand my issue and then fix it it. Anna is serious about customer service. I always look for her Anna and Paul went the extra mile to help me understand my issue and then fix it it. Anna is serious about customer service. I always look for her. More

Disappointed I've been coming here since 2008. I have a Z4 that I brought as a CPO From Prestige BMW. Long story short it was leaking water. They told me they h I've been coming here since 2008. I have a Z4 that I brought as a CPO From Prestige BMW. Long story short it was leaking water. They told me they had it fixed after a $1,200 repair and it still leaked. I brought it back and they told me the windshield and window seals were no good. If we did a water test how did we not pick that up the first time. Spent the $1,600 to have that repaired. Pick up my car and the mechanic left his/her bag of sunflower seeds in on my passenger seat. Attention to detail?? Now let's talk about the woman behind the check out counter. She looks miserable to be there. No greeting whatsoever, looks at me and says "last name?" Really? then she puts down papers in front of me and says "sign". Pretty much the same treatment last time I was there. If this is the last face you see when leaving your service center it does not leave a good impression. This is not what I expect from a BMW service center. She needs customer service training desperately. Best of luck, Nick More

excellent Very satisfied with the service and the personal that work in that department. They are gracious and efficient and get the work done correctly every Very satisfied with the service and the personal that work in that department. They are gracious and efficient and get the work done correctly every time. More

X5 Service Efficient & Flexible with scheduling. when i first arrived i was informed i would possibly be waiting for approx 1.5 hrs, but they would do their best Efficient & Flexible with scheduling. when i first arrived i was informed i would possibly be waiting for approx 1.5 hrs, but they would do their best to get me out of there sooner as it was end of day. Waited only for 1 hr with car wash included :-) More

Replaced damaged tire I came in to get a new tire, and was in and out in an hour. They were very helpful and very friendly and fast. A pleasure to get your car serviced t I came in to get a new tire, and was in and out in an hour. They were very helpful and very friendly and fast. A pleasure to get your car serviced there. More

Service was fine I was not called when my cars service was done. I had loner so no big deal and not sure if your policy changed. I was annoyed when I picked my car I was not called when my cars service was done. I had loner so no big deal and not sure if your policy changed. I was annoyed when I picked my car up the second day and it had not been washed. Attendent said they would do it right then but I had business to take care of. He also said I could come back any time. With the time period my car was with you there is no excuse that it had not been washed. More

Great Service from BMW Ramsey I just moved here and I definitely recommend this place cause I had great experience here. People here are very nice and professional. They fixed my p I just moved here and I definitely recommend this place cause I had great experience here. People here are very nice and professional. They fixed my problems, checked over my car, had my car cleaned and offered me a ride going home. More

Great Service The dealership was quick to diagnose what was wrong with my car and applied the repairs relatively quickly. Extremely friendly staff that knew what th The dealership was quick to diagnose what was wrong with my car and applied the repairs relatively quickly. Extremely friendly staff that knew what they were doing. Excellent experience. More