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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,134 Reviews

2,134 Reviews of BMW of Ramsey - Service Center

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June 23, 2018

professional, prompt, thorough, courteous service Ease of making appointment, dropping off car, getting loaner and picking car up. Work was done well and right and Tony, Clay and Anna interested in be More

by RR.WAGNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clay Vieni, Anthony Circelli
June 23, 2018

Full Detail I had the best service experience ever. There was no complaints what so ever. Diana and Clay took care of what I needed and answered all my questions More

by Andy7786
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Martinez, Clay Vieni
June 22, 2018

I LOVE BMW OF RAMSEY JOHN BRUGALETTA IS MY SERVICE ADVISOR VERY PROFESSIONAL GREAT TO WORK WITH AND ANDREW ARAQUE IS A GREAT SALES ASSOCIATE I APPRECIATE THE GREAT RAPPORT More

by ARBG91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Araque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Brugaletta
June 22, 2018

Tire blow out and servce Service advisor Diana is fantastic to work with. Very professional. I have also worked with Anna in the past and similar comments. Bmw Ramsey is More

by BGMONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Andrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Martinez
June 22, 2018

Oustanding Customer Service Recently blew out a tire. Called Ramsey BMW Service from road who confirmed I had run flats and gave me instructions how to drive safely. Had me drop More

by Mark M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Cocherl, Anthony Circelli
June 22, 2018

I always trust Diana Martinez with my cars I bought both cars there, Diana and staff are like family. She is always willing to go beyond to make sure the work gets done🙏🏻 More

by FUERTES.BRENDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Martinez
June 21, 2018

First visit left a lasting impression. I was very disappointed to receive an email a week after my visit telling me about the four critical concern that were noted when the car was there. More

by Sharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Brugaletta
May 31, 2018 -

BMW of Ramsey responded

HI Sharon, We are so sorry to hear about this. I have reached out to our Service Dept to gather more information, but with just your first name, I may not be able to find your file. Would you mind contacting us directly at service@prestigebmw.com so we can open your file and address any concerns with your vehicle immediately?

June 20, 2018

Treated like a valued customer The staff is very organized in how they handle the flow of vehicles being serviced. They are very professional in their work at attitude towards the c More

by Dennis Toomey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Cocherl
June 20, 2018

Excellent to disappointing Brian was friendly, helpful and was quick to get me in and out. Very happy with his service and follow up. When I went to pick my car up after being n More

by EIANNUCCI3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian- service
June 20, 2018

Trust the skill of their Master Technicians Have uncommon 335d but John took great care of me as parts were secured. Appreciate the text updates. Chose Ramsey for their superior master techs. More

by Jake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Desantis
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