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2,134 Reviews of BMW of Ramsey - Service Center
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July 09, 2018
Excellent Service I had a punctured tire and was seen right away. The wait time was what they said it would be. My car was returned to me clean and driving much better. I had a punctured tire and was seen right away. The wait time was what they said it would be. My car was returned to me clean and driving much better. More
by TJ
Verified CustomerEmployees Worked With
July 09, 2018
Check Engine light 1.The job order mentioned that the issue related to Check Engine was fixed, but still have the check engine light on after service 2. Dash board was 1.The job order mentioned that the issue related to Check Engine was fixed, but still have the check engine light on after service 2. Dash board was removed to attend to an AC issue, now the interior light above the glove box is not working Concern : Looks like your check on the vehicle before delivery needs to be improved to avoid making the customer visit the service centre multiple times for the same issue. The vehicle was in the shop for more than 3 weeks for this visit and gets delivered with open issues. More
by YAMAHA4177
Employees Worked With
Cameron
July 06, 2018
Service on 2012 328i The service tech named Diana went out of her way to accommodate our needs and gave me a very fair price as well. Very please with the service on the v The service tech named Diana went out of her way to accommodate our needs and gave me a very fair price as well. Very please with the service on the vehicle as well. More
by JWRIGHT13
Employees Worked With
Diana Martinez
July 06, 2018
Almost caused an accident after service Our 2017 BMW had a service "replacing headlight driver module, right", my wife got her car back and drive our kids for an evening activity. On the way Our 2017 BMW had a service "replacing headlight driver module, right", my wife got her car back and drive our kids for an evening activity. On the way back when she turned the headlight on, the car gave a scary unbearable noise. They were frightened and had to drive home using fog lights in the dark. It was a terribly dangerous job. More
by JohnY
Employees Worked With
Brian H.
July 05, 2018
Quick and efficient service Pedro is especially great to deal with. He is kind and professional. From the sale of my car to service, he is always ready and willing to accommodate Pedro is especially great to deal with. He is kind and professional. From the sale of my car to service, he is always ready and willing to accommodate. I hope Pedro gets a bonus for going above and beyond. More
by LUKAANA22
July 05, 2018
Good service experienced BMW of Ramsey always a good service experience. Work was done on time and according to BMW service requirements. Know that this will keep my BMW runni BMW of Ramsey always a good service experience. Work was done on time and according to BMW service requirements. Know that this will keep my BMW running at its peak performance. More
by BMW OWNER
Employees Worked With
Diana Martinez
July 05, 2018
Great job Brought my car in with a noise in the dash. Noise turned out to be a bolt which had fallen deep into the ducting system. Fixing it required removing Brought my car in with a noise in the dash. Noise turned out to be a bolt which had fallen deep into the ducting system. Fixing it required removing most of the dash, the heating box, the driver seat and the front carpet. Everything done and working perfectly, car returned clean and looking like new, all covered. Great job, fine service, helpful people. More
by trice1952
Employees Worked With
Diana Martinez
July 03, 2018
not good I already did a lengthy review for the dealer and in the end they did give me 10% off my bill but this was the second time in a row for horrible servi I already did a lengthy review for the dealer and in the end they did give me 10% off my bill but this was the second time in a row for horrible service.I drive out of my way to ramsey when I could go llocal to Harriman so I guess I willl try that next time because it doesnt seem like anyone in ramsey really cares anyway More
by Jtw
Employees Worked With
did not know last name only knew "John", John Desantis, John Brugaletta
July 03, 2018
Another GOLD STAR experience at BMW of Ramsey!!! Even though I live out of state, I've already purchased two vehicles at BMW of Ramsey (formerly Prestige BMW). I won't shop anywhere else or get servi Even though I live out of state, I've already purchased two vehicles at BMW of Ramsey (formerly Prestige BMW). I won't shop anywhere else or get service anywhere else because this is the ONLY dealership I trust! Tim Gallagher, my longtime GOLD STAR Client Advisor, is the absolute best!!! Every interaction with him - whether for a new vehicle or an oil change - has exceeded my expectations with respect to integrity, trustworthiness, excellence, quality customer service, and professionalism. Last week, I had service, and my Service Advisor Brian Halpin was also trustworthy, helpful, friendly, thorough, and dedicated to excellence. Highly Recommend!!! More
by 2022 BMW 330i
July 03, 2018
Always Outstanding Always available they always answer the phone promptly. And always do a great job. There are loaners available at all times. Love that they wash the c Always available they always answer the phone promptly. And always do a great job. There are loaners available at all times. Love that they wash the car. More
by WODOHERTY
