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2,134 Reviews of BMW of Ramsey - Service Center
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July 16, 2018
Quick and easy check-in and pick-up Arrived before 8 am for a routine service. I was all checked in in 10 min. Once the service was completed, they called me and check out was also very Arrived before 8 am for a routine service. I was all checked in in 10 min. Once the service was completed, they called me and check out was also very quick. Communications were friendly and professional throughout the process. More
by alerivero
Verified CustomerEmployees Worked With
Anthony Circelli
July 16, 2018
Average servic Service was fine and done in one day as requested. However the loaner car I received was filthy. I have pictures of the cup holder where someone must Service was fine and done in one day as requested. However the loaner car I received was filthy. I have pictures of the cup holder where someone must of spilt an entire cup of coffee and let it dry in the holder. How can they give me a loaner car dirtier than how I keep my personal vehicle? Gross... More
by COREY.GRIFFITH12
Employees Worked With
Cameron Cocherl
July 16, 2018
Appears thurough! Trusted service advisors are personable and efficient! Contacts through text messages are more effective means of communication! Wait time is deminish Trusted service advisors are personable and efficient! Contacts through text messages are more effective means of communication! Wait time is deminished! Service center state of the art! More
by JGROOVE52
Employees Worked With
July 13, 2018
Question on recent purchase The service member answered all of my questions made me feel valued and actually took time to listen and help me with my concern which was great The service member answered all of my questions made me feel valued and actually took time to listen and help me with my concern which was great More
by williambuchholtzdds
Employees Worked With
I can’t remember
July 13, 2018
Great support Apparently, my car suffered an electronic and messy breakdown. Very frustrating. A huuuge problem! John assisted me very well. Only problem was tryin Apparently, my car suffered an electronic and messy breakdown. Very frustrating. A huuuge problem! John assisted me very well. Only problem was trying to contact him while car was being analyzed. But he walked me through this ordeal in a humane manner; otherwise I would have freaked out. More
by LEGUTIERREZ
Employees Worked With
John Brugaletta
July 13, 2018
This place is a ponzi sceme First of all, my car was smoking when i pulled in. No one seemed alarmed. My rep told me that it was fine to drive it like that because the "oil is pr First of all, my car was smoking when i pulled in. No one seemed alarmed. My rep told me that it was fine to drive it like that because the "oil is probably just burning off". They did an oil change and all other basic tune ups. He told me he couldn't properly assess the problem unless I paid $800 (i had already paid $800 for the aforementioned) to take apart the engine and do a diagnostic. I am getting married in 2 days, my wedding dress was in the smoking car and literally no one could've cared less. Lastly, they had 0 loaner cars. I was told I would be put on a list. I have yet to get a call. Total spent $800. Problem fixed: not even close. More
by Unhappy BMW
Employees Worked With
John Desantis
July 13, 2018
Very Efficient and Fair Quick, prompt and very efficient. No wasted time spent waiting!! The facility is very clean, my care was returned same day after being washed and Quick, prompt and very efficient. No wasted time spent waiting!! The facility is very clean, my care was returned same day after being washed and vacuumed. More
by Friday
Employees Worked With
Diana Martinez
July 13, 2018
Appointment went very well. Treated as promised. Routine service visit. Brought in on time. Waited for my car. Car was serviced, washed and ready in the time promised. Tha Treated as promised. Routine service visit. Brought in on time. Waited for my car. Car was serviced, washed and ready in the time promised. Thank you More
by EDSUCHORA
Employees Worked With
Cameron Cocherl
July 13, 2018
Excellent Customer Service Everyone at the service center was attentive and professional. They were quick and respectful. I felt my time was respected when I took my car for ser Everyone at the service center was attentive and professional. They were quick and respectful. I felt my time was respected when I took my car for service. From my service advisor, Brian Halpin, to the person who attended to my car, they all demonstrated professionalism. Thanks. More
by Happy Customer
Employees Worked With
Brian Halpin
July 12, 2018
Outstanding I was greeted at arrival by my service advisor the team was professional and had all my information ready and my. Loaner was also ready service was ex I was greeted at arrival by my service advisor the team was professional and had all my information ready and my. Loaner was also ready service was excellent and quick true professionalism st it’s best !! More
by BADLANDSOUTFITTER
Employees Worked With
Anthony Circelli
