Back

BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,134 Reviews

2,134 Reviews of BMW of Ramsey - Service Center

Sort by
July 18, 2018

Always a pleasure with Cameron BMW of Ramsey service is always a pleasure. I only deal with Cameron Cocherl when I visit. He's always courteous, professional, and just a great perso More

by gperselis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Cocherl
July 18, 2018

Service experience Excellent communication and friendly service. The dealership continues to take good care of me The loaner cars are clean and ready to go would def More

by PSHERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Rosenblatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Martinez
July 18, 2018

Excellent! Professional and efficient A professional and efficient process from the moment I drpped off my car until the time I picked it up I appreciated the customer wait waiting area More

by BARNMOM27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know the names of the service people, but they all did a great job
July 18, 2018

Routine maintenance I was told the oil change would take about an hour and it actually took almost 2 hours. I thought it would have been nice to get an update on the wai More

by LN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Brugaletta
July 18, 2018

AC not working They were able to get my car in on short notice, gave me a loaner and fixed the issue quickly. Great communication with service throughout. More

by SM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Halpin
July 18, 2018

Pleasant, Helpful, Caring, Accommodating, Professional From the moment I dropped off my vehicle I was treated like family. I was provided a loaner car and the issue with my vehicle was addressed promptly. More

by ANTHONY M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Halpin
July 18, 2018

Quickly and professionally handled my air bag recall. Very smooth process from drop off to pick up and it was clear that my time was valued, which is somewhat rare in many service departments I've used. T More

by GEORGEVACCARO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cameron Cocherl, John Desantis, John Brugaletta, Anthony Circelli, Brian Halpin, Fordyce Hubbard
July 17, 2018

Service repair for half power Your service writers and employees are always very friendly and helpful. I received a loaner for the extent of the repair which made it a lot less str More

by KD221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Desantis
July 17, 2018

Quick service and nice lounge. Quick service and pleasant personnel. My visit was for a new tire. Morgan notice that I was due for a service call and arrange it to be done while the More

by FRANK.RENTAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan in service.
July 16, 2018

Terrible again!! I’m very unhappy. The last time I was there the excuse they gave me was that “Tony” is back and things are going to get better! Unprofessional, ir More

by Brenda & Julian Castro
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cameron Cocherl
Jul 17, 2018 -

BMW of Ramsey responded

Hello Brenda and Julian, We are so sorry to hear about the lack of communication and professionalism you experienced during your time in service. We can assure you that is not how BMW of Ramsey handles business. As soon as we made our service manager Tony Circelli aware of your situation, he reached out to contact you to straighten everything out. He did advise that he had to leave a voice message. Please let us know if there is a better means to contact you, or feel free to reach out directly to Tony at your convenience at acircelli@driveprestige.com or 201-258-6043

...
176
...