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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,134 Reviews

2,134 Reviews of BMW of Ramsey - Service Center

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July 26, 2018

Excellent He is very knowledgeable and a a go getter... he knows how to sell a person ... his personality is very likable and very easy to talk to More

by ALLENAVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Halpin
July 26, 2018

great service Service department is professional and quick. They kept me informed on what was happening with my car and delivered on time as promised. great exper More

by DWEST4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Desantis, Anthony Circelli
July 25, 2018

Focused on trying to sell you service too much. There seems to be too much of a focus on selling service instead of customer care. This is very unfortunate because i have bought 3 cars from Prestige More

by rarebroker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Gallagher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Martinez
Jul 25, 2018 -

BMW of Ramsey responded

We are very sorry you feel this way and will take your feedback into consideration. We are constantly trying to grow our culture and enhance our dealership, and your feedback helps us to do that. We apologize that your experience with us was not up to par, and we can assure you that we will do everything in our power to make your next experience the one you deserve.

July 25, 2018

recall John was courteous and responsive. Also, received a text when the car was ready. The pick up was also timely. Overall a very positive experience. More

by ROYBUSHOVEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Brugaletta
July 25, 2018

airbag replacement Replacement was done promptly. Was happy to have a loaner car for the day. I was provided with a quick quote for wheel straightening and alignment. More

by KEITHHOYT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Desantis, John Brugaletta
July 25, 2018

Repairs ok. Details comparable to $30 car wash. They left the dirty wet sponge from the detailing in the car. The outside of my car details was good, but the inside appears to only have been vacuume More

by KLYNTHOM
Recommend Dealer
Yes
Employees Worked With
Brian Halpin
July 25, 2018

Very satisfied with staff My service advisor Brian was excellent in making certain that my service was done in a timely manner and very courteous and professional to deal with. More

by Darrin207
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Rosenblatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Porrazzo, Brian Halpin
July 25, 2018

X-5 repairs and new X-3 set up Proactive advice, work was performed accurately and quickly -Outstanding job by Annamarie and her service team ! Frank was quick to assist with pulli More

by LARRY70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Salzano
July 24, 2018

Easy as Can Be This is my 2nd visit and again i'm very pleased I chose to come to your location when though I live over 50 miles away. Thanks for always making the More

by ALWAZONTOP001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Halpin, Morgan Kirk
July 23, 2018

Found out after car purchse thier was NO CPO Purchased vehicle during transition from Prestige BMW to BMW of Ramsey with a new sales rep who is no longer working there. Lots of confusion. Found More

by dan.powers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Cocherl, John Brugaletta, Brian Halpin
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