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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,134 Reviews

2,134 Reviews of BMW of Ramsey - Service Center

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August 16, 2018

Prestige BMW does Good Work Quick check in, clean and new loaner - a 3 series sedan ready in an instant. Check out equally smooth and prompt and the car came back washed and read More

by ALANRUBY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Brugaletta
August 16, 2018

Great Service Diana in service was a pleasure to work with. My car was serviced quickly and I will definitely continue to service my BMW's at BMW of Ramsey! More

by CAGOSSNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Martinez
August 16, 2018

Diana is awesome Diana, my service writer is awesome. She makes suggestions and takes care of all my vehicle's needs. She reviews my service history prior to my appoin More

by MARIAPGROSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Martinez
August 16, 2018

First bad experience at this dealership No one reviewed my work order when I picked up my car. I was told a part needed to be ordered but it has now been almost a week and I have not been c More

by shoemanmarty
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Diana Martinez
Aug 28, 2018 -

BMW of Ramsey responded

Marty, we are very sorry that this was the experience you had, and can assure you that we value your business and have had upper management look into this. If you would like to further discuss this, please email Service Director Tony at ACircelli@driveprestige.com and he will be happy to help. Thank you and have a great day.

August 15, 2018

I got new brakes, oil change and radio reset. This was a great service experience. The car was ready on time and ready to go. John was friendly and very responsive with texts. Thanks BMW. More

by STEPHANIEMCHAMBERLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Desantis
August 15, 2018

excellent customer service Diana Martinez is exemplary and makes the customer experience seamless. She also constantly promotes the brand and builds trust which makes the custo More

by EDUARDOBROWNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Martinez
August 15, 2018

1st time I was very pleased with the facility. From the moment I pulled my vehicle into the garage I was greeted promptly by the staff. Everyone that I interac More

by MazdaGuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Martinez
August 15, 2018

Last visit It is always a pleasure to have work done at the dealership. Very professional, but a little pricey. Sorry, that is always the criticism of any dea More

by RMMOORECLARITY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Martinez, Morgan Kirk
August 14, 2018

BODYSHOP WORK ON MY CAR - 2016 X5 40e I HAVE DEALT WITH MORGAN AS OUR SERVICE ADVISOR ON SEVERAL OCCASIONS NOW. MORGAN TOTALLY DESERVES A "5 STAR"!! MORGAN IS VERY PROFESSIONAL, ACCOMMOD More

by MWNANTES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Kirk
August 14, 2018

...on very short notice (2 hours) I requested a check After a severe jolt to the call over a pothole and faced with a 450 mile drive the next day I requested a check up from BMW of Ramsey...The response w More

by WJFRECH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Desantis, John Brugaletta
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