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2,134 Reviews of BMW of Ramsey - Service Center
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August 21, 2018
Excellent! There was wonderful availability for appointments and I was attended to immediately upon arrival. The service was completed when promised. This is a g There was wonderful availability for appointments and I was attended to immediately upon arrival. The service was completed when promised. This is a great team, and highly recommended. More
by KMGAGS
Verified CustomerEmployees Worked With
Diana Martinez
August 21, 2018
Just awesome! The service department at BMW of Ramsey is definitely 5 star! I always enjoy my time there, that’s why I travel from Manhattan. I know they will solve The service department at BMW of Ramsey is definitely 5 star! I always enjoy my time there, that’s why I travel from Manhattan. I know they will solve all of my problems and answer any questions I have. Would definitely recommend this dealership. More
by TAUREANJM
Employees Worked With
John Desantis
August 21, 2018
Easy and painless service My appointment was at 9 AM and by 9:10 AM I was on my way in loaner car. I was out in 5 minutes after arriving to pick up my car later in the day My appointment was at 9 AM and by 9:10 AM I was on my way in loaner car. I was out in 5 minutes after arriving to pick up my car later in the day More
by Andrey
August 20, 2018
efficient and polite great dealership - very well run - folks always friendly and they get you in & out - very good communications - I have not been disappointed once and great dealership - very well run - folks always friendly and they get you in & out - very good communications - I have not been disappointed once and have been going for nearly 4 years! More
by JHIGGINS6
August 20, 2018
Surprisingly, Disappointed. On Saturday, August 11 at 9 AM, I took my car in to BMW of Ramsey to address two safety recalls. When scheduling the service, I was informed this woul On Saturday, August 11 at 9 AM, I took my car in to BMW of Ramsey to address two safety recalls. When scheduling the service, I was informed this would take around 4 hours. When the car was turned over to BMW, there was no indication that there was any issues with my tire pressure. Four days later, my car was returned to me and my front right tire was completely flat. The BMW service dept. claimed I had a nail in my tire which caused my tire to go flat and wanted me to pay to get the tire replaced. This immediately seemed strange to me. My tire pressure sensor is so sensitive that the slightest change in temperature sets it off. If I had a nail in my tire and the tire was losing air, prior to me coming in for service, my sensor system would have certainly indicated that. I believe my tire was damaged under BMW’s care and they are not honest enough to take responsibility for it. As a result, the confidence I once had in BMW of Ramsey is now compromised. I have zero trust in them and I doubt I will ever bring my car back to that location. More
by KG
Employees Worked With
John Desantis
August 17, 2018
Service Excellent service by Diana, BMW Service Representative. She takes care of everything from beginning to end. Drop off and pick up service goes smooth Excellent service by Diana, BMW Service Representative. She takes care of everything from beginning to end. Drop off and pick up service goes smooth. Thank you. More
by SHIRLEY_RODRIGUEZ
Employees Worked With
Diana Martinez
August 17, 2018
Excellent Service Clay was there to take my car as soon as I arrived. He was very helpful. Work on car was completed in a shorter time period than I expected. Clay was there to take my car as soon as I arrived. He was very helpful. Work on car was completed in a shorter time period than I expected. More
by JOEM0525
Employees Worked With
Clay Vieni
August 16, 2018
Great Service When I entered the Service Center I was greeted politely by Anthony and the service technician knew exactly why I was there. I did not have to waste t When I entered the Service Center I was greeted politely by Anthony and the service technician knew exactly why I was there. I did not have to waste time explaining the issue. Diane came to me and my car immediately upon my arrival and greeted me with a warm smile. She was both pleasant and efficient. Given my work schedule, I really do appreciate efficiency. She answered all of my questions and she got me processed and on my way with the loaner car very quickly. She also made certain that my car was returned to me in the time frame that I required. I was actually surprised that it was returned to me as quickly as it was. It was a GREAT service experience. More
by Anthony J
Employees Worked With
Diana Martinez, Anthony Circelli
August 16, 2018
Pleasant service experience Servicing my car was a stress fee experience thanks to online appointment making and confirmation. Intake was quick. Both Cameron and John were very Servicing my car was a stress fee experience thanks to online appointment making and confirmation. Intake was quick. Both Cameron and John were very professional and treated me with care. Thank you More
by 202020
Employees Worked With
Cameron Cocherl, John Desantis, Frank Salzano
August 16, 2018
50/50 I have been a direct customer of Ramsey BMW for over ten years, buying cars for both my company and my personal use. Maybe 12 cars in total. I have al I have been a direct customer of Ramsey BMW for over ten years, buying cars for both my company and my personal use. Maybe 12 cars in total. I have always done so because of my relationship with Alex Marsiglio and Tim Gallagher. The last three times I have attempted to get service from Ramsey BMW have bee disastrous. Yesterday, I made an appointment 2 weeks out to ensure the availability of a loaner car. I live 40 miles away. I arrive, no loaner car. For the third consecutive time, I now have to scramble to find Alex and Tim in order to fix the chaos service created for me. I am now at the point that I will be shopping around for my next car when my lease expires in December. Having said that, my service specialist Anna was great. Your infrastructure and organization needs significant improvement such that Anna has the tools to do her job. More
by INFO61
