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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,134 Reviews
Call Service Center (844) 701-8922

2,134 Reviews of BMW of Ramsey - Service Center

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November 20, 2023

Very easy and efficient great staff very knowledgeable From start to finish, Bmw of Ramey is a great dealership especially there service department. Friendly staff and very knowledgeable. More

by T.CONTOLEON
Recommend Dealer
Yes
Employees Worked With
Ted contoleon
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Nov 20, 2023 -

BMW of Ramsey responded

Hello! We're delighted to know you had a smooth and efficient experience at BMW of Ramsey! It's great that our knowledgeable staff could assist you and was able to be there for the whole process. Thanks for your kind words about our service department, we appreciate it! We hope to see you back for more incredible visits!

Nov 20, 2023 -

T.CONTOLEON responded

Great dealership! World class A+

Nov 21, 2023 -

BMW of Ramsey responded

Thank you so much! We truly appreciate your feedback and kind words. Come again soon!

November 20, 2023

Ted and the service team made the appointment seamless and I was in and out of the dealership within an hour. More

by WONGJORD2002
Recommend Dealer
Yes
Employees Worked With
Ted
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Nov 20, 2023 -

BMW of Ramsey responded

Hello! We're glad to know that Ted and our service team at BMW of Ramsey were able to provide you with a seamless experience. Thanks for the review, we appreciate it! We hope to see you again!

November 20, 2023

Good service and responsive representative. .. we will always recommend BMW of Ramsey for all you service needs on your BMW. More

by ANDRES13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
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Nov 20, 2023 -

BMW of Ramsey responded

Hi Andre! We're glad to know you had a positive experience with our responsive service team at BMW of Ramsey! Your recommendation means a lot to us. We look forward to assisting with all your future BMW needs!

November 19, 2023

Juan Ferreiras was very very professional, knowledgeable, efficient, and courteous. He always returned my calls asap. Very committed and dedicated to provide excellent service and achieve excellent customer More

by CMAURRASSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcelo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Ferreiras
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Nov 20, 2023 -

BMW of Ramsey responded

Hi! We're delighted to know that Juan was able to provide you with the excellent service we strive for at BMW of Ramsey. Thank you for taking a moment to recognize his efforts and excellent customer service. We hope to see you back for more great experiences!

November 19, 2023

Communication was clear from the start. Updates throughout the service time by text message were clear. More

by STEFAN LORENZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

BMW of Ramsey responded

Hi Stefan! We're glad to know that you appreciated our clear communication and updates during your service time at BMW of Ramsey. We strive for excellent communication with our customers, and it's great to hear that our team did a great job meeting this standard. Thanks for the positive feedback! We hope to see you again soon!

November 19, 2023

Great dealership. The best BMW service you can expect. Jason is hands down awesome And so convenient from my residence More

by JAE_HAHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

BMW of Ramsey responded

Hi Jae! Thanks for leaving a review. We are so happy that you had a great experience with Jason at BMW of Ramsey. We appreciate your kind words and your business! We hope to see you back for more incredible experiences!

November 19, 2023

Convenient location…generally responsive…disappointed that supposed 3 year maintenance is basically only oil changes More

by STEVENOSTREGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
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Nov 21, 2023 -

BMW of Ramsey responded

Hello Steven. We appreciate your feedback and understand your disappointment about the maintenance package. It's important to us that our customers feel they're getting value from their services, so we'd like to discuss this further with you. Please reach out at a time that suits you best for more clarification on what is included in the 3-year maintenance plan. Thank you, Jim Crowe - Service Manager - 551-777-5590

Nov 21, 2023 -

STEVENOSTREGA responded

My second servicing with mileage at the second year of ownership and appx 22,000 miles, did not include tire rotation as an example…..yet it is recommended and would have been an additional charge to me if I opted for it. This is my third BMW X3 and all the previous ownership experiences covered by the BMW advertised maintenance coverage included all recommended service elements. The exception understandably being severe tire wear.

Nov 23, 2023 -

BMW of Ramsey responded

Hello! Thank you for providing us with additional information. We will look into this further. We appreciate your feedback. It is always our goal and intention to provide clear communication and services that are valuable to our customers. Please reach out if there are any additional questions or concerns. Thank you, Jim Crowe - Service Manager - 551-777-5590

November 19, 2023

Great No Whole thing is regarded, I already rated it 5 stars Stop xxxxing wasting peoples time More

by ANTHONY.CEKAJ
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Sonion
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November 18, 2023

Jason was great. He was accommodating and responsive and came up with a solution that made sense for me. More

by gbuch21
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2023 -

BMW of Ramsey responded

Hi! We're glad to know that Jason was able to provide a great experience for you at BMW of Ramsey. We love hearing when our team is able to provide accommodating and responsive service. Thanks for the positive feedback, and we hope to see you again soon!

November 18, 2023

Great service! Benjamin answered all questions and was very helpful. Good job BMW of Ramsey! More

by Kidanny.romero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
Report | Print
Nov 20, 2023 -

BMW of Ramsey responded

Hi Kidanny! Thanks for leaving a review. We are so happy that Benjamin was able to answer all of your questions and was helpful. Thank you for your kind words, and we hope to see you back at BMW of Ramsey!

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