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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,134 Reviews

2,134 Reviews of BMW of Ramsey - Service Center

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November 22, 2023

He was great. Really, Really, Really, Really, Really, Really, Really, Really, great. Enough words yet? More

by AGZMAILBOX
Recommend Dealer
Yes
Employees Worked With
Kenny Casares, Kenny Casares
Nov 22, 2023 -

BMW of Ramsey responded

Hi! We're so so so so so so so so happy to know you had such a great experience at BMW of Ramsey! Your feedback is appreciated and we look forward to serving you again in the future!

November 21, 2023

Very accommodating and knowledgeable staff. Provides an honest and professional advice. Wait time is reasonable. Very efficient and responsive More

by patriciabarkho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Abramov, Ben Abramov
Nov 22, 2023 -

BMW of Ramsey responded

Hi Patricia! We're glad to know our team at BMW of Ramsey provided you with knowledgeable and professional service. Thanks for your feedback about the efficiency and responsiveness! We hope to see you again soon for more incredible experiences and great advice!

November 21, 2023

I has a great experience at the dealership. I was greeted with kind respect and very puntual. Over all I was very happy at the fact that the technician pointed out things on my almost 20 year o More

by john.santiago5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sally Amato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosiris Cordero
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Candela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Pinero, Juan Ferreiras, Kenny Casares, Ben Abramov, Ted Contoleon
Nov 22, 2023 -

BMW of Ramsey responded

Hi John! We're glad to know that your visit to BMW of Ramsey was a positive one and you found our team respectful and punctual. We appreciate the feedback about our technician's observations. Thanks for choosing us and we hope to see you again soon!

Nov 23, 2023 -

john.santiago5 responded

Thank you for the kind and care for my vehicle. Everyone at the dealer was a pleasure to be around with. I didn’t have to wait around for ever for my car. Technician is a very highly educated mechanically inclined individual that pointed out repairable items on my drivetrain and engine. Thank you for your service once again. And I appreciate the honesty and the kindness I was treated with. It’s very uplifting being treated with kind and respect. All the people there are very nice individuals. Great team.

Nov 23, 2023 -

BMW of Ramsey responded

We're delighted to hear about your positive experience at our dealership. Providing excellent service and creating a pleasant atmosphere for our customers is our top priority, and we're thrilled that you felt well taken care of. It's fantastic to hear that our technician's expertise was beneficial, and we appreciate your recognition of the honesty and kindness you experienced. Your kind words motivate us, and we look forward to continuing to serve you with the same level of care and respect. Thank you for being a valued part of our community.

November 21, 2023

Excellent service. Kept me informed throughout the entire process. from check in to check out it was a great experience. More

by James O
Recommend Dealer
Yes
Employees Worked With
Kenny Casares, Kenny Casares
Nov 22, 2023 -

BMW of Ramsey responded

Hi James! We're glad to know you had a great experience with BMW of Ramsey and appreciated our communication throughout the process. Thanks for sharing your feedback! We hope to see you again soon for more great experiences!

November 21, 2023

Happy with service - on time and kept me informed also service done correctly - I waited for car More

by GAC527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Contoleon
Nov 22, 2023 -

BMW of Ramsey responded

Hello! Thanks for the review. We're happy that you're happy with our service at BMW of Ramsey. We know how important it is to keep our valued customers informed and make sure that the service is done correctly. Come again soon!

November 21, 2023

Anna as always get the job done. great customer service. Do a better job when you wash cars, the car comes back wet, covered in water spots. it looked better before you washed it. More

by MARC39
Recommend Dealer
Yes
Employees Worked With
anna
Nov 22, 2023 -

BMW of Ramsey responded

Hi Marc! We appreciate your feedback and we're glad to know Anna provided great customer service at BMW of Ramsey. We'll take note about the car wash, as our goal is always to improve and make sure our customers leave happy! Thanks for sharing your experience with us and we hope to serve you better in the future!

November 21, 2023

BMW of Ramsey has always been my go to dealer for service as they make sure that all the work is done to an outstanding quality More

by bmwfamily
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Sonion
Nov 22, 2023 -

BMW of Ramsey responded

Hi! We're so glad to be your go-to for outstanding service at BMW of Ramsey! We appreciate your loyalty and your business so much. Thanks for the great review and we look forward to seeing you next time!

November 20, 2023

Love this dealership! !! GOLD STAR service from Anna Piserchia, who always exceeds my expectations! Anna is always so caring, friendly, thorough, reliable, polite, professi More

by 2022 BMW 330i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Ferreiras
Nov 20, 2023 -

BMW of Ramsey responded

Hello! Thanks for leaving a review. We are so happy that you had a great experience with Anna, and she exceeded your expectations. We love hearing when our team at BMW of Ramsey is doing amazing, and it's great to hear that she is always friendly, reliable, professional, and timely. Thank you for taking the time to drive to us from out of state! We appreciate your loyalty and your business, and we hope to see you again soon for more incredible visits!

November 20, 2023

I had an appointment scheduled and my car was kept the whole day without ever being serviced - a very unusual treatment. The service agent was apologetic and offered full pick-up service to reschedule wit More

by acquabea
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

BMW of Ramsey responded

Acquabea, I'm sorry to read about your recent experience. It's certainly not the norm and we apologize for any inconvenience this caused. We appreciate your understanding and patience as we work towards resolving this issue with you directly. Please contact me so that we might discuss this further and figure out what happened here. Thank you, Jim Crowe - Service Manager - 551-777-5590

November 20, 2023

Also loved the video update great communication everyone very helpful especially Kenny This is annoying now More

by MCGRORY80
Recommend Dealer
Yes
Employees Worked With
Kenny Casares, Kenny Casares
Nov 20, 2023 -

BMW of Ramsey responded

Hello! We're glad to know that you appreciated the video update and found our team, especially Kenny, helpful at BMW of Ramsey. We appreciate your feedback and hope to see you back!

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