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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,134 Reviews
Call Service Center (844) 701-8922

2,134 Reviews of BMW of Ramsey - Service Center

Sort by
November 28, 2023

Very unorganized, service representative was not client oriented. Car sat for .5 hour in lot while I waited. Employees wandering in hallways. I was also looking for a new vehicle but no available sales pe More

by DIANE18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenny Casares
Report | Print
Nov 30, 2023 -

BMW of Ramsey responded

Diane, I'm sorry to read about your experience. We aim for efficiency and customer satisfaction so it's disappointing to learn that was not the case during your visit. Your feedback is valuable in helping us improve our service delivery. Please reach out directly if you'd like to discuss this further or need assistance with finding a new vehicle - we're here for you! Thank you, Jim Crowe - Service Manager - 551-777-5590

November 28, 2023

It was a great pleasure great customer service nice attitude professional environment I would recommend anyone More

by ADLEYGREEN845
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Contoleon
Report | Print
Nov 29, 2023 -

BMW of Ramsey responded

Hi Adley! We're delighted to know you had a great experience with our team at BMW of Ramsey and appreciate your recommendation. Thanks for the positive feedback and we hope to see you again soon!

November 28, 2023

It was great! I don’t know what else to say. I t was great! More

by Nasia.Papanicolaou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
Report | Print
Nov 29, 2023 -

BMW of Ramsey responded

Hi Nasia! Thanks for leaving us a review about your great visit! We hope to see you again for many more!

November 28, 2023

Kenny was accommodating polite and informative Had a great experience as usual Thank you very much More

by SUSIE0208
Recommend Dealer
Yes
Employees Worked With
Kenny Casares, Kenny Casares
Report | Print
Nov 29, 2023 -

BMW of Ramsey responded

Hi Susie! Thanks for letting us know that Kenny was accommodating, polite, and informative during your visit. It's great that you had a great experience at BMW of Ramsey. Come again soon!

November 28, 2023

Terrible and overcharged compared with other BMW dealerships in the region Their prices of tires are at least 25% higher than other nearbyBMW dealerships. Communication was always poor More

by seonghowu
Recommend Dealer
No
Employees Worked With
Benjamin ABRAMOV
Report | Print
Nov 30, 2023 -

BMW of Ramsey responded

Seonghowu, I'm sorry to learn about your experience. We aim for transparency in our pricing and communication, so it's disappointing to read this feedback. If you're open to discussing this further, please reach out directly as we'd like the opportunity to address any concerns you may have and work towards a resolution. Thank you, Jim Crowe - Service Manager - 551-777-5590

November 27, 2023

Scheduling appointments are convenient. Upon arrival you are greeted & taken care of. The waiting area is comfortable & the restroom is spotless. At checkout the gal is pleasant & efficient More

by DAWNCAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Ferreiras, Ben Abramov
Report | Print
Nov 28, 2023 -

BMW of Ramsey responded

We're glad to know that you found our scheduling convenient and the waiting area comfortable at BMW of Ramsey. We strive for a pleasant experience from start to finish, so it's great to see we hit the mark! Thanks for sharing your feedback with us and we hope to see you again!

November 27, 2023

Awesome service center. My advisor Anna was efficient and informative. I will return for my next service. More

by avanmansart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

BMW of Ramsey responded

Hi Avan! We're glad to know you had a great experience with our service center at BMW of Ramsey! It's wonderful that Anna was able to assist efficiently and informatively. We look forward to seeing you for your next service visit!

November 27, 2023

Kenny did a great job explaining all the work to be done and providing recommendations on prioritizing the work as well. More

by SAW17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
Report | Print
Nov 28, 2023 -

BMW of Ramsey responded

Hi! We're glad to know that Kenny was able to guide you effectively through the process at BMW of Ramsey. Your feedback is appreciated and we look forward to serving your future needs!

November 27, 2023

Hi The level of service from Jim is what you expect from high end brand. From beginning to end excellent service. Definitely my go to person for all my service needs. More

by Alexkorniyenko
Recommend Dealer
Yes
Employees Worked With
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Crowe
Report | Print
Nov 28, 2023 -

BMW of Ramsey responded

Hi Alex! We're glad to know that Jim provided you with the excellent service you expect from BMW of Ramsey. We appreciate your trust in us for all your service needs! Come again soon!

November 27, 2023

Excellent service fast good nice welcoming organized would recommend them to everyone comfortable environment to wait More

by OMars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Amato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosiris Cordero
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Candela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Betsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Pinero, Juan Ferreiras, Kenny Casares, Ben Abramov, Ted Contoleon
Report | Print
Nov 28, 2023 -

BMW of Ramsey responded

Hello! We're delighted to know you had an excellent experience at BMW of Ramsey and found our service fast, welcoming, and organized. Thank you for recommending us! We look forward to serving your automotive needs in the future!

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