BMW of Ramsey - Service Center

I am having a difficult time understanding how this dealer has received so many 5 star ratings. The service department is consistently inundated with people, no one answers the phone or responds to the dealer has received so many 5 star ratings. The service department is consistently inundated with people, no one answers the phone or responds to the text system set up. There is no clear procedure after they take your car. You walk into a large space with people mundanely typing and shuffling papers. There is no sense of welcome or eagerness to help. Approaching any agent appears as if you're interrupting them. This has been a consistent problem. But, I can't mention it in reviews after service because it will adversely impact the agent- when in reality, this is a dealership and frankly, a culture problem within service. My repair was not conducted on site because it was insurance related, so my car needed to be brought elsewhere. This was never disclosed to me. Communication about the process was subpar. Phone calls went unanswered and so did the "text system" with the body shop. The leasing process feels pressure filled- Dwayne in particular seemed more concerned about the sale then the customer. I've had 2 leases through them, My first advisor, Lori, left the dealership, but I decided to stay for another lease. I guess it was out of pure hope things would be just as professional and easy.... the joke's on me. My lease is now up and I'll be going to another dealership for my next BMW lease. Beware folks, you're leasing or buying a high end product. You deserve high end service, respect, and to be heard and felt welcome and comfortable with the investment you're about to make. In my summation, this dealership which once was a pinnacle, has seem to have lost it's way. More

Jim sincerely cares about the customers. Wonderful to work with, goes above and beyond! I feel fortunate to have both Jim and Anna at BMW of Ramsey! Wonderful to work with, goes above and beyond! I feel fortunate to have both Jim and Anna at BMW of Ramsey! More

I have been using Ramsey BMW for all my sales and servicing needs for the last 25 years and have always been satisfied with the quality of servicing and the professionalism of the staff. servicing needs for the last 25 years and have always been satisfied with the quality of servicing and the professionalism of the staff. More

Excellent dealership especially the people who give you personal attention and all are very knowledgeable about their vehicles. personal attention and all are very knowledgeable about their vehicles. More

BMW of Ramsey is the best. Good service good stuff. Jim service advisor was very helpful.👍 Good service good stuff. Jim service advisor was very helpful.👍 More

I requested service for a light which is not working. They told me they had to order the part and it’s been two months and I still haven’t heard anything. They told me they had to order the part and it’s been two months and I still haven’t heard anything. More

Service is very good. It helps to have a great service rep like Anna Piserchia. It helps to have a great service rep like Anna Piserchia. More

Service department was great, Ted took care off all of my issues with the car, had to come back for a back ordered part that was installed within an hour for me! issues with the car, had to come back for a back ordered part that was installed within an hour for me! More

Anna & Jim are always professional and helpful. Excellent communications & service. Highly recommend for all your service needs. Excellent communications & service. Highly recommend for all your service needs. More

Amazing place, I love the service and I never leave disappointed. I can genuinely say that bmw of Ramsey cares. disappointed. I can genuinely say that bmw of Ramsey cares. More