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BMW of Ramsey

Ramsey, NJ

Overview
Employees
Reviews
Vehicles
4.7
4,508 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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985 Route 17 South

Ramsey, NJ

07446

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Showing 4,508 reviews

June 15, 2023

Thorough and intensive Received follow up phone call and text. Didn't have to wait when picked up car More

by ALNRI
Recommend Dealer
Yes
Employees Worked With
Anna persuchio
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Jun 16, 2023 -

BMW of Ramsey responded

Providing thorough service and communication for you and your vehicle was our pleasure. Thank you for trusting our team at BMW of Ramsey, we hope to have the opportunity to serve you again.

June 15, 2023

Excellent customer service Ted always give me his best to provide w amazing customer service. More

by erniesurco777
Recommend Dealer
Yes
Employees Worked With
Ted Contoleon
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Jun 16, 2023 -

BMW of Ramsey responded

Ted and team here at BMW of Ramsey are always happy to provide exceptional customer service. Thank you for taking the time to recognize this, we hope to have the opportunity to serve you again.

June 15, 2023

Professional, courteous, efficient. I could not be happier with the advisor. She is the best and I would be happy to work with her again. More

by SergeS
Recommend Dealer
Yes
Employees Worked With
Anna
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Jun 16, 2023 -

BMW of Ramsey responded

Providing professional, courteous, efficient service is our pleasure, Serge. We are pleased to know you enjoyed the advisor assigned to your service and will be sure to share your kind comments with her. For any future service needs, please continue to keep BMW of Ramsey in mind.

June 15, 2023

Listen about the issues with side view mirror / it has been in for this same issue 3 times! More

by CTRUMS
Recommend Dealer
Yes
Employees Worked With
Kenny Casares, Kenny Casares
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Jun 19, 2023 -

BMW of Ramsey responded

Hello, Thank you for visiting our store. It is regretful to see the issue you have experienced with your side mirror persists, as it is always our goal to resolve each of our customer's concerns. At your convenience, please consider contacting me directly so that I may help ensure this is attended to. Jim Crowe 551.777.5590

June 15, 2023

Excellent service. Courteous and efficient Car came back clean and repair was perfect. Excellent well run service dept More

by BARRY33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2023 -

BMW of Ramsey responded

Thank you for sharing this kind review of our team, Barry. We are honored to have provided you with efficient, courteous and accurate service. For any future needs, we look forward to having you back at BMW of Ramsey.

June 15, 2023

Very friendly team, quick turn around getting our sunroof fixed, and pro-active with suggesting we rotate tires. More

by GSLACK74
Recommend Dealer
Yes
Employees Worked With
Kenny Casares, Kenny Casares
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Jun 16, 2023 -

BMW of Ramsey responded

We are happy to have helped repair your sunroof just in time for you to enjoy it this summer. Our team appreciates your business and we hope to have you back at BMW of Ramsey for any future service needs.

June 15, 2023

Made the process easy from start to finish. First time buying here (left Paul Miller). Felt like a repeat customer. More

by AVALETUTTI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pedro Andrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcelo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2023 -

BMW of Ramsey responded

Thank you for allowing our team the opportunity to earn your business. We are happy to know your purchase was easy and that you already felt a part of the BMW of Ramsey family. Until your next visit, enjoy!

June 15, 2023

Told me my car was ready. Went to pay my service bill and waited q5 minutes to get my car. More

by meddevconsultant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2023 -

BMW of Ramsey responded

Hello, I’m sorry to learn of the delay that occurred when transferring your vehicle back to you after service. I can certainly understand your feelings and will be sure to address this feedback with our team in an effort to improve your next service with us. Should you wish to discuss further, please don’t hesitate to reach out to me directly. Jim Crowe 551.777.5590 Service Director

June 15, 2023

After this service I feel confident about the safety of my 15 year old car. My concerns were addressed and corrected. More

by eileenroon
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2023 -

BMW of Ramsey responded

Allowing you to leave our service center feeling safe on the road in your vehicle is what our service team is here to do! Thank you for bringing your concerns to our team at BMW of Ramsey, we are happy to have addressed them and hope to serve you again in the future.

June 15, 2023

I was told car was ready. After paying waited 15 minutes to obtain my car. More

by meddevconsultant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2023 -

BMW of Ramsey responded

Hello, I’m sorry to learn of the delay that occurred when transferring your vehicle back to you after service. I can certainly understand your feelings and will be sure to address this feedback with our team in an effort to improve your next service with us. Should you wish to discuss further, please don’t hesitate to reach out to me directly. Jim Crowe 551.777.5590 Service Director

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