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BMW of Ramsey

Ramsey, NJ

Overview
Employees
Reviews
Vehicles
4.7
4,508 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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985 Route 17 South

Ramsey, NJ

07446

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Showing 4,508 reviews

October 05, 2023

Everything was great except. When I entered the showroom I was greeted by Jacguie at the front desk. She was extremely rude and nasty she even spilled water where I was seated. D More

by Betty0730
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Araque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Octavio Escada
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2023 -

BMW of Ramsey responded

We're sorry to learn about your experience with our front desk staff at BMW of Ramsey. We strive for excellence in customer service and it seems we fell short during your visit. Your feedback is valuable, and rest assured that this will be addressed internally. Despite this incident, we hope the rest of your interaction was satisfactory.

Oct 06, 2023 -

Betty0730 responded

Thank you for the prompt response.. I really hope this issue is addressed. Beatriz

October 05, 2023

Keenly was very helpful with respect to addressing the repairs needed and addressing them in a timely manner .Very knowledgeable and professional More

by JROMAN13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
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Oct 05, 2023 -

BMW of Ramsey responded

We're glad to know Keenly was able to assist you with your repairs at BMW of Ramsey. We always aim for timely and professional service. Thanks for the review!

October 05, 2023

Kenny is professional and very helpful. Carwashing needs improvement. The technician needs to double check his work. More

by GEORGESPIECHOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny cecaras, Kenny Casares
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Oct 05, 2023 -

BMW of Ramsey responded

Georges, we appreciate your feedback! We're glad to know Kenny was helpful during your visit at BMW of Ramsey. Your comments about the car washing and technician's work will be noted for improvement. Thanks again!

October 05, 2023

Professional, attentive and respectful. Jason in service is outstanding. Andrew in sales is responsive to my inquiries More

by RRCHASE57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Araque
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2023 -

BMW of Ramsey responded

We're glad to know that Jason and Andrew provided you with such a positive experience at BMW of Ramsey. Thanks for your feedback!

October 05, 2023

Kenny exhibited great customer service and was very prompt on ensuring that my service was complete More

by PHYLLISANN.M.FOBIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
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Oct 06, 2023 -

BMW of Ramsey responded

We appreciate your review. Thank you for shouting out Kenny, we are glad to hear that he made your visit to BMW of Ramsey satisfactory.

October 05, 2023

Kenny provides exceptional customer service and care. He is always a pleasure to work with. More

by PAULA.FITZGERALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
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Oct 06, 2023 -

BMW of Ramsey responded

Thank you for shouting out Kenny! We are glad to hear about your great experience with us. If you need anything else, our BMW of Ramsey team is here for you.

October 05, 2023

It is an outstanding center where you are Very COMFORTABLE as you wait! Food and T.V.! More

by LUZSAVARESE
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tim Gallagher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted Contoleon
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Oct 06, 2023 -

BMW of Ramsey responded

We are glad to hear that you enjoyed our center while you waited! Thank you for choosing BMW of Ramsey.

October 04, 2023

Kenny kept me informed on the process of my car. Have not had this quality of service for a long time. More

by P6459
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
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Oct 04, 2023 -

BMW of Ramsey responded

We're glad to know that Kenny kept you well-informed throughout the process at BMW of Ramsey. It's great to see your appreciation for our service quality, thank you!

October 04, 2023

Great service fast and reliable service. My service guy Benjamin A, handle all my issues with much concern. More

by Tiffanycarter29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
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Oct 04, 2023 -

BMW of Ramsey responded

We're glad to know you had a great experience with Benjamin and our team at BMW of Ramsey! We strive for fast, reliable service. Thanks for the review!

Oct 04, 2023 -

Tiffanycarter29 responded

Thank you guys!

October 04, 2023

From start to finish BMW Ramsey made getting back into a BMW easy and even fun. More

by Jbsearay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rene Valerio
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Oct 04, 2023 -

BMW of Ramsey responded

We are glad to hear that our BMW of Ramsey team was able to make your experience memorable. Come back anytime!

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