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BMW of Ramsey

Ramsey, NJ

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Employees
Reviews
Vehicles
4.7
4,508 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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985 Route 17 South

Ramsey, NJ

07446

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Showing 4,508 reviews

October 08, 2023

Every time I call the service department no one answers the phone. Have to call sales every time to get service on the phone More

by REDSOX_1
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Workmanship
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Service Communication
Recommend Dealer
No
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Oct 10, 2023 -

BMW of Ramsey responded

I'm sorry to learn about the difficulties you've had reaching our service department. This is not the level of accessibility we aim for and your feedback helps us improve. I'd like to help resolve this issue, so please reach out directly when it's convenient for you. Thank you, Jim Crowe - Service Manager - 551-777-5590

October 08, 2023

Jason was very professional He comprehensively shared my vehicles status and helped me understand Great More

by 07mamelanson
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Sonion
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Oct 09, 2023 -

BMW of Ramsey responded

We're glad to know Jason was able to provide you with a thorough understanding of your vehicle's status at BMW of Ramsey. Thanks for the positive feedback!

October 07, 2023

Quick and efficient as I waited for my car to be serviced. I was in and out in less than 90 minutes. More

by NJArachis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
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Oct 09, 2023 -

BMW of Ramsey responded

We're glad to know you had a quick and efficient service experience at BMW of Ramsey. We always aim for promptness without compromising on quality! Thanks for the review.

October 07, 2023

Excellent Sales and even better Service. I always recommend BMW Ramsey to all my friends More

by Niko
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Recommend Dealer
Yes
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Oct 09, 2023 -

BMW of Ramsey responded

We appreciate the recommendation! Our BMW of Ramsey team hopes to see you again later down the road.

October 07, 2023

Service was great. My service writer was very friendly and responsive to any and all of my concerns and questions. More

by RICK
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 09, 2023 -

BMW of Ramsey responded

We're glad to know you had a great experience with our service team at BMW of Ramsey. We strive to be friendly and responsive, so it's wonderful that we hit the mark for you! Thanks for sharing your feedback.

October 07, 2023

Thorough but expensive. Nice place easy to deal with. My advisor was very good. My car was properly foxed More

by TMORIARTY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
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Oct 09, 2023 -

BMW of Ramsey responded

We appreciate your feedback and are glad to know that you found our team at BMW of Ramsey easy to work with. We strive for thorough service, so it's great to hear your car was properly fixed!

October 06, 2023

Good service and fast results. Thorough followup and I like the text that I get with the video. More

by AMSKEEN629
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2023 -

BMW of Ramsey responded

We are glad to hear that you had a great experience at BMW of Ramsey! Our team hopes to see you again in the future.

October 06, 2023

I have been a customer for over twenty years. With some ownership changes, it is still the place to go. More

by TOMKAT819
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Workmanship
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Recommend Dealer
Yes
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Oct 10, 2023 -

BMW of Ramsey responded

We appreciate your loyalty over the years and we're glad to know that you still consider us as your go-to place despite some changes. We aim for consistency in our service, so if there's anything specific we can improve on or any concerns you'd like to discuss, please feel free to reach out. Thank you! Jim Crowe - Service Manager - 551-777-5590

October 06, 2023

Very friendly. Prompt service. And the level of communication and attention to detail is fantastic!! Highly recommend them! More

by MICHELLESPIRIDAKIS
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Recommend Dealer
Yes
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Oct 09, 2023 -

BMW of Ramsey responded

We're so glad to know you had a positive experience with us at BMW of Ramsey! Our team always aims for prompt service and clear communication. Thanks for the high recommendation, we appreciate it!

October 06, 2023

I was able to get an appointment quickly and Jason explained services needed satisfactorily. I was there quite a while (from 9:30-3:30) so I feel that BMW should have had lunch items for the customers More

by ANTHONY.M.GRAZIANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

BMW of Ramsey responded

Anthony, we're glad to know that Jason was able to assist you effectively and your car is driving better after the maintenance. We appreciate your suggestion about lunch items - it's definitely something for us at BMW of Ramsey to consider!

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