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BMW of Ramsey

Ramsey, NJ

4.7
4,508 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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985 Route 17 South

Ramsey, NJ

07446

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Showing 4,508 reviews

October 11, 2023

Quick, efficient and simple service for oil changes and yearly maintenance support. In and out in an afternoon. More

by JM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 11, 2023 -

BMW of Ramsey responded

We're glad to know you found our service at BMW of Ramsey quick and efficient. We appreciate your feedback and look forward to assisting with any future maintenance needs!

October 11, 2023

All the service is great! good good good good good good good good good good More

by XIANG199990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 11, 2023 -

BMW of Ramsey responded

We appreciate your review about your most recent review from your recent experience at BMW of Ramsey. Travel safe!

October 11, 2023

Thanking BMW Ramsey's team for providing great service. Ben Abramov, the service advisor, was very attentive and customer focused. Sent proactive communications and explained all the latest details about s More

by Iggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 11, 2023 -

BMW of Ramsey responded

Iggy, we're glad to know you had a positive experience with Ben and our team at BMW of Ramsey. We strive for clear communication and timely service - happy to see it reflected in your visit!

October 11, 2023

Great service! My service advisor, Ted, was awesome to work with. Service was executed timely. More

by leigh.bernier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Contoleon
Oct 11, 2023 -

BMW of Ramsey responded

We appreciate your feedback and are glad to hear that Ted was able to assist you! Our BMW of Ramsey team hopes to see you again later down the road.

October 11, 2023

Everyone was courteous and professional, however, my car was there for 1.5 weeks and a couple days before it was even looked at. My service representative was out sick I guess and I had to repeatedly call u More

by kmzoelle
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrea was helpful when I could get anyone to return my call about the status of my car.
Oct 13, 2023 -

BMW of Ramsey responded

I'm sorry to read about the delays and miscommunication you experienced during your recent service visit. We strive for prompt, transparent communication with our customers and it's clear we fell short in this instance. I'd like to personally address any remaining concerns or questions you may have regarding this situation - please feel free to reach out at your earliest convenience. Thank you, Jim Crowe - Service Manager - 551-777-5590

October 11, 2023

Eric was great in showing us the cars. And the finance team was wonderful in pushing us through quickly when I had other obligations to attend to. More

by EYLWARDS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Ceurillo
Oct 12, 2023 -

BMW of Ramsey responded

We're glad to know that Eric and our finance team at BMW of Ramsey were able to provide you with a swift and efficient service. Thanks for sharing your experience, we appreciate it!

October 11, 2023

Everyone is very helpful and polite. Since I purchased a used vehicle, I have had issues with it and they have been very responsive with answering my questions and correcting the issues. More

by K464M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 12, 2023 -

BMW of Ramsey responded

We're glad to know our team at BMW of Ramsey was able to assist you effectively, especially with your used vehicle concerns. We appreciate the positive feedback and are here for any future questions or needs!

October 11, 2023

BMW of Ramsey strives to provide quality service and satisfaction in all the things that they do More

by ADOBINPIRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 12, 2023 -

BMW of Ramsey responded

We appreciate your feedback and you choosing BMW of Ramsey for your service. Travel safely!

October 11, 2023

When the car finally arrived I cannot say enough nice things about everyone who helped me through the process. Marcelo is so organized, friendly and understands the process well. I am grateful to have More

by AUNTATRISH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcelo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Braunschweiger, Kristen Perwas
Oct 12, 2023 -

BMW of Ramsey responded

We're delighted to know that our team, especially Marcelo, Carl, Tim and Kristen made your experience at BMW of Ramsey a memorable one. We always strive for excellent customer service and we appreciate you taking the time to share this feedback!

October 10, 2023

Thought everything was pretty professional and smooth. Although, the car was detailed and cleaned as good as it could have been. Especially the tire and rims More

by CARSENDERO
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Oct 10, 2023 -

BMW of Ramsey responded

Thanks for your feedback! We're glad to know that you found our process at BMW of Ramsey professional and smooth. Your note about the detailing is appreciated, we'll definitely work on improving this aspect. Safe travels in your new car!

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