BMW of Ramsey

The actual diagnosis resolution were great. Did not get a call back or car washed. When I was picking up my car, took a while to find the customer rep. Then took longer to locate my paperwork. Did not get a call back or car washed. When I was picking up my car, took a while to find the customer rep. Then took longer to locate my paperwork. The excuse was the mechanic had to drive the car and did not get to wash it. The car was in the facility for 2 days. No excuse. My car had an extra 40 miles on it. I am not sure how much test driving was required to validate a better replacement. This was not a good experience in comparison to the first time I was this facility. More

BMW of Ramsey was quick and efficient. Ben was extremely pleasant and helpful. We come to see him everytime. Extremely professional and always goes above and beyond for us. Ben was extremely pleasant and helpful. We come to see him everytime. Extremely professional and always goes above and beyond for us. More

Excellent and friendly customer service at this location. Service Advisor - Ben, many thanks to you and your team for the warm hospitality and service provided. Thank you! Service Advisor - Ben, many thanks to you and your team for the warm hospitality and service provided. Thank you! More

I was satisfied with the entire experience until I opened the hood to check underneath and I found that despite servicing the car they had not even bothered to clear off the leaves and debris that sometimes the hood to check underneath and I found that despite servicing the car they had not even bothered to clear off the leaves and debris that sometimes accumulates underneath and then ends up getting wet and can cause electrical damage. I just think that if they had shown a little bit more care these are the small details that should have been addressed by the dealership. More

Very nice quick and efficient. Went to get brake fluid done and an oil change was in and out in very quickly. Went to get brake fluid done and an oil change was in and out in very quickly. More

Amazing service from the staff, ben from service was extremely helful and friendly! Great dealership and people! extremely helful and friendly! Great dealership and people! More

Excellent service always feels like a family top treatment and best deals Jesus makes it very easy treatment and best deals Jesus makes it very easy More

Ted is the best service guy. They always take care of. Thank you so much for everything. They always take care of. Thank you so much for everything. More

Prompt courteous service. Jason was very communicative and kept me apprised of the status of my service. Jason was very communicative and kept me apprised of the status of my service. More

The fact that this vehicle is a week old and it had to be brought in for service and stay for over a week is unacceptable. This said, the service team was courteous and helpful. Big negative is that the brought in for service and stay for over a week is unacceptable. This said, the service team was courteous and helpful. Big negative is that the car was filthy when it returned to me and it was returned with a 49% charge when it was given with a 99% charge. More