BMW of Ramsey

I had a great experience with BMW. I bought a beautiful CPO 2007 X3 and the people were great to deal with. There was no silly haggling. I was serious about what I wanted and they made it happen. I had CPO 2007 X3 and the people were great to deal with. There was no silly haggling. I was serious about what I wanted and they made it happen. I had just had a very bad experience with Ramsey Infiniti and was so happy to be treated with respect and honesty. Thanks again! More

I have used this dealership for both sales and service for several years. I am continually impressed with their operation. I travel to NJ from CT passing several other alternatives along the way. I'm a for several years. I am continually impressed with their operation. I travel to NJ from CT passing several other alternatives along the way. I'm a challenging customer with high demands. Given the first class treatment I always receive there, I wouldn't consider going anyplace else. From a service perspective, they get the job done right, and they stand behind their work. They are accommodating and helpful beyond my expectations. I actually trust my service advisor implicitly--a feeling I have not experienced before when servicing my vehicles at other locations. Their new facility looks outstanding. It is clearly going to further distinguish them from other dealerships. In my opinion, this is like the Four Seasons Hotel of car dealerships, and I look forward to seeing how they will impress me next. More

This is the second BMW I purchased from this dealership. My salesman, Freddy was completely honest and a pleasure to deal with. He stood in the pouring rain with me when I was selecting my vehicle and took My salesman, Freddy was completely honest and a pleasure to deal with. He stood in the pouring rain with me when I was selecting my vehicle and took a test ride with me. He was very kind to my daughter and to me. Mike Morgenstein went above and beyond to help me reach my goal in relation to what I was willing to spend. This is the second time I have had the pleasure of dealing with Mr. Morganstein. Delivery of my vehicle was a smooth, quick and painless transaction. I did not have to wait, all my questions were answered and ALL of my requests were met. I highly recommend this dealership to anyone who is interested in purchasing a BMW. I have owned BMW, Lexus, and Porsche. I will never hesitate to purchase from the Prestige family. Mr. Morganstein is an asset to their organization and Freddy is quite possibly one of the nicest, honest car salesman I have ever met. Love my new BEEMER!!!!!!!!!!! VROOOOOOOOM More

My salesman Freddy was GREAT!!!! He was completely honest and ran multiple scenarios for leasing and buying my new BMW. He was patient with me while I was in the process of deciding on which car I wa honest and ran multiple scenarios for leasing and buying my new BMW. He was patient with me while I was in the process of deciding on which car I was going to buy. The manager Mike, was also extremely helpful, he worked out a deal to come closer to my price point. I would highly recommend everyone to go see them...they will take great care of you! More

This is my 3rd BMW but my first from Prestige and I had worked with Omar and Mike. They were both very friendly, patient and understanding of my personal needs. I feel that they offered me a great deal. worked with Omar and Mike. They were both very friendly, patient and understanding of my personal needs. I feel that they offered me a great deal. The thing I liked most was they were honest and straight forward with me. I highly recommend this dealership because of the positive experience. More

My first contact was over the phone with Omar. Omar was very professional and did answer all my questions and he was the reason I drove to prestige BMW when they were the furthest from my home I went there very professional and did answer all my questions and he was the reason I drove to prestige BMW when they were the furthest from my home I went there on Saturday test drove the vehicle and it was the way describe to me. I had a budget I'm working with, the sales manager Mike Morganstein came out of his office he shock my hand, introduce him self. He was very polite and professional he went out of his way to make my day. I took the car home that day and I'm very happy with my purchase. I highly recommend Prestige BMW. Thank you Prestige Bmw for making my dream come true. More

I was interested in a 2009 BMW 335i Coupe that Prestige was advertising as Used/Pre-Owned, that I had found on their web site. It was in fact an Executive car, which was just what I was looking for with t was advertising as Used/Pre-Owned, that I had found on their web site. It was in fact an Executive car, which was just what I was looking for with the consequent discounted price and favorable lease terms. I had previously purchased a CPO 2005 330i Coupe at Prestige, and had a very pleasant experience doing so, thus I was initially happy to deal with them again. My initial contact was with "Omar", who did not have a designated phone number at Prestige and was hard to reach for follow up conversations. His deameanor was rather unprofessional and unknowledgeable, and his focus was "what kind of monthly payment did you want to make for the car." Being a trained accountant in the financial services industry, I have my own lease calculator and always confirm any figures before commtting to a deal. I had obtained BMW's then current money factor and residual figures, and had already calculated the monthly payment based on the advertised price of the car. Omar came back with a monthly payment ~$125 higher than "mine". Not a good start. Once I advised Omar that I had all the same figures he did, and told him what I expected the monthly payment to be, he said he would have to check with his manager, Mike Morganstein. My further dealings were directly with Mike, which, while more straightforward, still left me with an uncomfortable feeling. I simply didn't get a good "vibe" from Prestige, very different than my past experience. As a sidenote, the same week I had gotten a notice from Prestige about a special sale event to be held the following Saturday, open only to current or past customers, etc etc. I asked Mike about this, and if I would be missing out on any potential special "Saturday discounts" or similar if we closed a deal during the week. I won't give his exact response, but let's say it ran counter to the promised discounts, high trade in values, etc. promoted in the special Saturday sales notice. Long story short, while the price on the car was attractive, and the equipment was exactly what I wanted, I got $800 more in trade in value from my local dealer, and ended up doing a deal for a brand new 335i Coupe with them. I won't be going back to Prestige. More

Used car department at Prestige BMW is terrible. They are selling cars with bad re-paint job and cars with previous accidents history as CPO vheicles. They hide accident reports from CarFax report. This deal selling cars with bad re-paint job and cars with previous accidents history as CPO vheicles. They hide accident reports from CarFax report. This dealership may give better price but be careful !! Used car sales people are very dishonest speciallly the manager. Please stay away from this dealership when you are buying CPO vehicle. BMW of NA LLC would not do anything regarding Prestige BMW's dishonest sales practice. More

Bottom line: if you want impeccable customer service and an ownership experience like no other, come to Prestige. I now see why BMW is not only an amazing vehicle, but an indescribable ownership experienc an ownership experience like no other, come to Prestige. I now see why BMW is not only an amazing vehicle, but an indescribable ownership experience. Dan R is the person to ask for. He and Curtis are available always and take care of every detail. It goes without saying that Prestige will be highly reccomended to all my family, friends, and coworkers. Look nowhere else. More

This is a letter addressed to the Prestige Corp. regarding their dealerships and mainly with BMW. Dear Prestige, I would like to provide some feedback from a customer's standpoint reg regarding their dealerships and mainly with BMW. Dear Prestige, I would like to provide some feedback from a customer's standpoint regarding your company and your many dealerships. To start off, I have been a Lexus owner for many years. Your Lexus dealership is absolutely fabulous. From service to sales, they receive 4.5 stars. They are polite, quick, knowledgeable, and curtious. I believe we can both agree that Lexus is a top notch vehicle, but what keeps the customer coming back is the after service. This will make or break a customer from servicing their vehicle at your establishment or not, in turn, returning to purchase or not! Your BMW dealerships on the other hand are the direct opposite. I recently purchased a certified pre-owned vehicle from your company. The sales to the service was disgusting and actually my feeling regarding Prestige has been changed for the worse. During the sales process of my BMW, the organization, communication, and clarity of what was happening, when, & why was scatterred. After sorting through many phone calls to BMW, who refused to answer their phones or voicemails, the deal was done. I just wanted it over, I wanted the car and to get home quick. Unfortunately the headaces did not stop there. A day or so after having the vehicle and reading through the manuals, I discovered that there was no valet key. I informed the salesman and sales manager of my situation. During the sales process, all weather mats were given as a thank you for the purchase, which I had to drive to parts to pick up. I stopped by the parts area to pick up my mats and asked them for the valet key. The gentleman said you he had to charge me for it because that is what the sales manager told him. I was actually offended by this. Whe you purchase a vehicle, you want everything that you are supposed to have with the car, at best, received at a later date. After a confrentation with the sales manager, I sent of an email to the gentleman in charge of BMW as a whole. WIthin 5 minutes, the sales manager called me apologizing and said the key would be in shortly, free of charge. My temporary plate was to expire in the early of March. A week prior to the expiration, I contacted BMW and they had informed me that they did not arrive yet. The long and short, I received my plates and registration after the expiration date causing me not to drive my car for a few days, by law I was not permitted to drive my car, but was it becuase BMW failed to process the paperwork on time, which I believe, or was it because when the plates arrived, but BMW failed to inform their valued customer? This is the mystery question. BMW continues with disorganization by informing me almost two week after the car was received that they missed paperwork. Back and forth, missed called, voicemails, another headache. This finally resovlved after a few days. Today tops the cake. I scheduled service with Prestige BMW for this morning with loaner car. I show for service and the time of my arrival to the time I left it was record breaking, but the car couldn't be serviced. The reason the car could not be serviced is because BMW doesn't have enough loaner cars. They run out and then have their customers deal with rental cars which requires a $200 hold on a credit card. Now me being a former Prestige Lexus customer, this situation was quite baffling. Lexus actually has more than enough loaner cars, pick/drop off service, and basically a solution for every customer situation without a hold of any money, actually you don't even need a credit card @ Lexus. You need an issue with your car, you need to speak with your advisor or whomever is available, and all is done! I love it. BMW had to turn me away this morning because I couldn't afford to hold $200 on a credit card. They rescheduled me for tomorrow morning & to ensure I receive a loaner car, I need to be there before 8:15am. I close with this: There is a large difference between Prestige Lexus & Prestige BMW. They both appear to be run by two different companies. They have completely inverse levels of customer serivce and satisfaction. This shows to me as a loyal customer to Prestige Dealers that there is a lack in leadership and this affects the bottom line, me, the customer! Upon my next purchase of any vehicile I will have to strongly consider if I purchase from you again or not. Furthermore, I will have to do alot of research and obtain alot of opinions. You have truly educated me in the few weeks that I have had my BMW. I thank you for the experience and shall never forget this. Thank you. More