BMW of Ramsey

We went in to test a 2011 328ix wagon, which are not easily found. We made an appointment with Joe and, after being very pleasantly greeted by the reception staff. met with him very close to the appoin easily found. We made an appointment with Joe and, after being very pleasantly greeted by the reception staff. met with him very close to the appointed time. Joe was happy to give us a test drive and was very forthcoming about the car. Overall, he was knowledgable and while enthusiastic, never pushy and respected our hesitations. Both he and Curtis were very responsive and patient with us while we mulled over our different financing/leasing options and ran as many different scenarios as we could throw at them. We had a trade-in and feel that they gave us fair value, since we researched it extensively online. The purchase process was very smooth and the finance person (I wish I could remember her name!)was extremely professional and quite pleasant. Joe spent a good amount of time with each of us explaining the functions of the car (there are a lot)! I've purchased many cars and this was one of the most enjoyable, least pressured experiences. Plus, we feel we got a very good deal on our beautiful new car! More

I could not be more impressed and happier with my dealings with Prestige BMW - the sales team was incredibly knowledgeable and responsive - and NOT overly sales-y. Curtis, the head of sales and Lori dealings with Prestige BMW - the sales team was incredibly knowledgeable and responsive - and NOT overly sales-y. Curtis, the head of sales and Lori Asserson, my day-to-day sales person - were fantastic. They very competitive on pricing and great with information flow while I awaited my new Alpina B7. I live in Westchester and have a BMW dealer 2 miles away and 5 miles away, but chose to buy from Prestige who are in NJ - and couldn’t be happier. I look forward to my next purchase from them and recommend them highly!! More

I recently got a new car from Prestige; and Ken (aka Mr. K) - with whom I first interacted when I went to see the pre-owned models - persistently kept in touch with me & assured me that if I did business wi K) - with whom I first interacted when I went to see the pre-owned models - persistently kept in touch with me & assured me that if I did business with them, I wont be disappointed. He was right! Typically, guys coming in to see expensive high end preowned cars dont get too much attention but I guess these guys see something that most dealers dont. Eventually, I booked my M3 with Ken a few weeks before Christmas and got the delivery promptly by Christmas. Bob D. the finance guy was great and the experience with him was awesome. I got a great price that beat any dealer hands-down by a good margin. In retrospect, I do not regret doing business with Prestige, I believe they have lived upto my expectations so far. It was a good salesmanship that made me refrain from Park Ave BMW and Bloomfleid BMW that are way closer to my place than Prestige. More

I am overall extremely satisfied with my experience at Prestige BMW in Ramsey, NJ. Ken Katz, the sales associate, was extremely professional and courteous. He provided the exact type of car that I wante Prestige BMW in Ramsey, NJ. Ken Katz, the sales associate, was extremely professional and courteous. He provided the exact type of car that I wanted and was able to negotiate my trade-in and provided a monthly payment that was acceptable to me. He is a master of his craft and deserves the highest level of recognition. The Service Department is a bit difficult to get an actual "person" on the phone, but I credit Mr. Simeon Marcelo for demonstrating the highest level of professionalism. Simeon went far above and beyond for me in helping me fix two recalls with my 335i. He even answered his direct phone when he was not on his regularly scheduled hours. He provided me with the highest level of customer service and courtesy. More

I flew from PA to get the 7 series and Joe picked me up from the airport. Not only did they gave me the best price around, but also they were courteous, professional and on top of everything. All the pap from the airport. Not only did they gave me the best price around, but also they were courteous, professional and on top of everything. All the paper work was ready and the car is flawless. I would do business again. More

i could not have asked for a better group of people to sell me a car. Every person i dealt with was extremely professional and helpful. This will not be my last car i purchase from Prestige BMW. I will re sell me a car. Every person i dealt with was extremely professional and helpful. This will not be my last car i purchase from Prestige BMW. I will recommend this dealership and my sale person to anyone interested in a bmw. More

I had no intention of buying a new car. Prestige understands the emotional piece of buying a luxury car. The procedure was hassle free and I even picked up my new car during a snow storm and they ma understands the emotional piece of buying a luxury car. The procedure was hassle free and I even picked up my new car during a snow storm and they made it happen for me! I have been also using Prestige to service my other car for years, all Prestige dealerships are the best in NJ. More

Excellent experience and professional in every way. Excellent experience and professional in every way. I got an excelllent price on our new BMW X5 as well as our trade-in. Our salesman took the t Excellent experience and professional in every way. I got an excelllent price on our new BMW X5 as well as our trade-in. Our salesman took the time to explain the X5's features during delivery and it took place in an indoor area so we did not have to deal with the weather. More

The sales representative provided excellent customer service. From my initial inquiry done online, I received a call back the same day, to my time spent at the dealership picking up the vehicle transact service. From my initial inquiry done online, I received a call back the same day, to my time spent at the dealership picking up the vehicle transaction completed in two days, the process was extremly quick and the sales manager and staff were very welcoming during my visit. More

BEWARE!!!!!! I was one of those guys who purchased a car BEWARE!!!!!! I was one of those guys who purchased a car in October of 2010 because of supposedly a good promotion. I picked the first three months BEWARE!!!!!! I was one of those guys who purchased a car in October of 2010 because of supposedly a good promotion. I picked the first three months payment credit. Guess what?!!! A month later I got the bill. Mr Sean Holmes told me before I signed the contract that I might get a bill but should this happen just call him and he will settle the problem. So I did call Mr Holmes several times... left voicemail several times but never got a call back. When I finally get the chance to speak to Mr Homes, his response was "I will deal with this first thing tomorrow" Such an awful customer service!!! Spend more than two months making phone call to resolve the issue. Worse, the collection company called me yesterday for not making payments. So now I have to make the last three months payment while waiting for a miracle to happen. Beware!!!! More