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BMW of Ramsey
Ramsey, NJ
4,512 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 11:00 PM
Tuesday 7:00 AM - 11:00 PM
Wednesday 7:00 AM - 11:00 PM
Thursday 7:00 AM - 11:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 4,512 reviews
April 04, 2011
In my book, Prestige BMW has earned an A++ rating. This past Saturday (4/2/11) I stopped in for my 10:30 appointment with Mary Kate. From the moment I walked into the door, the reception from their staff w past Saturday (4/2/11) I stopped in for my 10:30 appointment with Mary Kate. From the moment I walked into the door, the reception from their staff was sincere and comforting. Mary Kate, by far is a dynamic, personal, and honest working Sales client. She undoubtedly went "Above the Call" to ensure that my every minute in their facility was relaxing and meaningful. Mary Kate introduced me to her Sales managers and co-workers as describing me as "The best customer ever". Although my visit was a lengthy one, there was never a dull moment of discomfort. Patience is a virtue. Mary Kate is very knowledgeable about their "Ultimate driving machines", and it shows. Countless times she went out of her way to ensure that my questions were answered and that I was 110% satisfied. Despite the fact that I am a big guy with limited range of motion; Mary was very diligent in her approach to find me the vehicle that I would enjoy and be happy with. That to me, made a world of difference. She not only took the time to keep me comfortable, but she also handled other affairs never missing a beat. Every employee that I encountered responded with the utmost of courtesy and friendliness. Undoubtedly, this was a very unique and pleasant visit for me. I am proud to say that with the help of Mary Kate and her wonderful Sales Manager, Sandy, I am the proud owner of a 2008 BMW 528XI. This is my first BMW, but not my last. All of the staff involved treated me like family. I wish this family nothing but the best of success. This experience for me echoes the old song that says: "One is the loneliest number". Smile. To the entire staff that aided in this success: Thank you for being the best and showing the world how the top job gets done. Keep up the fantastic work. God Bless. Sincerely, Robert Graham, Jr. More
by rgrahamjr01
Employees Worked With
Mary Kate Bogdanski, Curtis, Keith, and Sandy.
April 02, 2011
First off: Let me make a distinction between Prestige First off: Let me make a distinction between Prestige Pre-Owned and Prestige New Cars. Two separate buildings, staff, and from what I can tell, sepa First off: Let me make a distinction between Prestige Pre-Owned and Prestige New Cars. Two separate buildings, staff, and from what I can tell, separate management. This review (which was excellent) is for Pre-Owned. Frank Beltre worked extremely hard to get me in the car I was looking for. The guy is very successful at his line of work and you can see why. I got the impression all of the sales people at prestige are under tight guidelines from BMW corporate and Prestige Pre-Owned to maintain high levels of customer service. A+ Experience. I'm glad that I ended up buying my car here, and glad to have Frank a phone call away if and when I were to have issues with my car or one of my friends is looking to buy an immaculate used car at a great price. Car-hunting was a 4 month endeavor for me. I had very specific criteria (that were changing like the wind) and was having trouble finding the car I was looking for at other dealerships: Low Miles (<25k), 2008 CPO (Which meant I would get better financing), X-Drive, Manual Transmission, Cold-Weather package, particular colors, and of course, the right price. A different dealership in Rockland County, NY had two of exactly what I was looking for. Upon walking out to inspect the cars with sales guy, both cars had trouble starting up and one had an engine knock. I politely thanked the sales guy and left immediately. At another dealership in Westchester, I called the front desk and there were no sales people to help me. No one wanted to take my number to call back. I visited the dealership since I had very specific requirements and was hoping they had what I wanted. The sales guy spent a great deal of time with us but when he didn't have what I wanted, worked real hard to sell me on leasing. I had already run financial models for my driving and car-ownership habits (high-miles, long-term) on leasing and was not interested. Frank found exactly what I was looking for, the car was immaculate, and when the price wasn't what I needed, he was able to negotiate a great price. From the minute I walked in the door to the time I drove off, I could tell that the whole organization has their act together, it's really something else to see a tight ship run like this. BMW is an engineering company that happens to build cars, while Prestige Certified Pre-Owned is a customer service organization that happens to sell cars. More
by nl382
Employees Worked With
Francisco Beltre
April 01, 2011
This is the second purchase I have made at Prestige BMW and my experience both times has been fantastic. Prestige BMW is by far the best BMW dealership in the Tri-State area and I would consider the best i and my experience both times has been fantastic. Prestige BMW is by far the best BMW dealership in the Tri-State area and I would consider the best in North America. They go above and beyond when helping all of their customers. Both times at BMW I dealt with William Martin and he is the reason I came back to purchase another vehicle from Prestige. If it was not for William I would not be in the car I am in today. He is truly a salesman who goes above the call of duty to help any customer. The second salesman Francisco Beltre is the same type of salesman as William. Francisco assisted me on my second sale and he too goes above the call of duty and will help you with your every need. I would recommend both William and Francisco to every person who wants a BMW or any car for that matter. I am from now on a Prestige BMW customer and all of my vehicles will be BMW's for the rest of my life because of my first and second purchase from William along with the assistance of Francisco. I will even be purchasing another vehicle in a couple of months from both of them. More
by lafuento54
Employees Worked With
William Martin, Francisco Beltre
April 01, 2011
I can not comment on work quality or service, but my purchase of a Certifey BMW was a very positive experience. Mr. Frank Beltre was helpfull, knowledgable and courteous. He was able to answer or get an purchase of a Certifey BMW was a very positive experience. Mr. Frank Beltre was helpfull, knowledgable and courteous. He was able to answer or get answers to all of my questions about the car, financing, etc. More
by Kim Osgood
Employees Worked With
Frank Beltre
April 01, 2011
visited other bmw dealers in area to purchase my x5. so glad i made the choice to visit prestige. excellent experience from start to finish: everyone from receptionist to sales and financing were sharply d glad i made the choice to visit prestige. excellent experience from start to finish: everyone from receptionist to sales and financing were sharply dressed, friendly, professional and there to make sure you had a great experience More
by tim flynn
Employees Worked With
randi heilweil
March 29, 2011
My husband and I just leased our 3rd BMW from Lori Asserson at Prestige and we wouldn't dream of bringing our business to another dealership or another sales representative. From the moment we met Lo Asserson at Prestige and we wouldn't dream of bringing our business to another dealership or another sales representative. From the moment we met Lori, we felt as if we had known her for our entire lives. She is professional, personable, engaging, well-informed, straight forward, honest, down-to-earth and removes any stress which may normally accompany purchasing a vehicle. Lori has an undeniable passion for life and the BMW organization. She gave us detailed instructions and by the time we pulled our new car out of the showroom, we felt at ease and filled with excitement! The entire staff at Prestige is friendly, knowledgeable and made us feel as comfortable as if we were sitting in their living room with fresh brewed coffee and copious amounts of refreshments. We have been and shall remain loyal customers to this exemplary dealership! More
by suz8899
Employees Worked With
Lori Asserson, Lori Asserson
March 26, 2011
As a longtime customer of Prestige BMW, I recently purchased a 328xi. Your sales representative, Mary Kate Bogdanski, went out of her way to ensure my purchase was the right one for me. Her hon purchased a 328xi. Your sales representative, Mary Kate Bogdanski, went out of her way to ensure my purchase was the right one for me. Her honesty and integrity helped me feel at ease in my search. She was at all times during the process personable, informative and outgoing. It is refreshing to know that employees like Mary Kate still exist. Her knowledge and experience made the transaction stress free. I will ensure to refer all my coworkers, friends and family to her, knowing they are in good hands. Again, I wanted to let you know that I truly appreciate the help and support in this purchase and thank you for the high level of customer service. More
by mikeybenz
Employees Worked With
Mary Kate Bogdanski
March 26, 2011
I have been associated with Prestige BMW since 2001. The service advisors and sales people provide quality customer service. I just purchased a new 535xi with the assistance of Lori Asserson. Ms.Asserson service advisors and sales people provide quality customer service. I just purchased a new 535xi with the assistance of Lori Asserson. Ms.Asserson epitomizes dedicated custome service, product knowledge and dedication to her work. This is what motivated me to buy a new vehicle. She is an asset to More
by Lou Melendez
Employees Worked With
Lori Asserson, Lori Asserson
March 26, 2011
Stopped by Prestige Pre-Owned looking for a small SUV for my daughter based on a different make in the lot. Sat with Frank and reviewed the available vehicles in my price range. I noticed a X3 just above m my daughter based on a different make in the lot. Sat with Frank and reviewed the available vehicles in my price range. I noticed a X3 just above my range but Frank said might be worth a look -- no pressure whatsoever. Did a test drive and I was hooked. Car has high mileage, but is in immaculate condition, and Frank made sure it was totally reconditioned. Frank gave me a no-haggle price right away and I came away happy. Frank has gone out of his way to make sure everything was perfect, I never felt pressured or rushed, regardless of the time, and he was very professional and responsive. Have already recommended the dealership and Frank to some friends. Will see Frank for my next car purchase. More
by MikeGreenberg
Employees Worked With
Frank Beltre
March 19, 2011
I did not go to Prestige BMW to buy a car. Matter of fact I went there to talk myself out of a BMW and into the Mercedes I had wanted for about a year. When I arrived there I was very skeptical, as I normall I went there to talk myself out of a BMW and into the Mercedes I had wanted for about a year. When I arrived there I was very skeptical, as I normally am of car dealers and was introduced by the pleasant enough front desk girl to a salesman named Jeff Sherman. I asked him a few questions about the 5 series I had come in to discuss. I also was very up front telling him that I really had my heart set on a Mercedes. He smiled, nodded and asked a few questions. He then went on to dissect my purchase decision with surgical like precision all the time engaging me and encouraging me to elaborate on what exactly it was I was looking for in a new car. Without so much as uttering a single negative word about his competition, he went on to explain to me how the BMW would probably be a better choice. Well not really explain, more like state features, benefits and ask questions that lead me to draw my own conclusions. His knowledge of BMW was encyclopedic and I could tell that he truly loved the product he was fortunate enough to be selling me. And in the end, of course, he did sell me but it was more like I sold myself and here I am now selling this wonderful experience to others. Go to Prestige and work with Jeff. I have a feeling that you will be equally as pleased. Oh and the car's nice, too. More
by MichaelWR
Employees Worked With
Jeff Sherman
