BMW of Ramsey

Hi, I am in a process of also writing a complaint to Hi, I am in a process of also writing a complaint to BMW USA. I figured I write one on your website too. I purchased a BMW at your dealership. Hi, I am in a process of also writing a complaint to BMW USA. I figured I write one on your website too. I purchased a BMW at your dealership. My experience was not the best. Initially, I thought, the dealership was good and I was treated well, but now if I think back it was just a typical dealership, nothing to be prestigous about. On my BMW, I was given no discount (Even $1) on a $20,182 car. I eventually did get to buy the car for $19,835 (Thanks to the SW updating the price on the car). I think my experience wasnt bad until I drove the car out of the dealership. Seems like once the car is sold, the dealership says GOOD BYE to the customer along with the car. Seems like I need to call 4-5 times/ leave voice mails/ call service dept to actually get a hold of the sales person. I was commited to a 50,000 miles service before driving the car out of the showroom. Also the sales guy agreed to this. In fact, on the day of sale, he also told me that the serivce was done! After I drove the car out, i saw the "get service soon" light on the car. When I called the dealership for a service report as to what was done on the car, the service dept informed to me that the standard 50K service WAS NOT DONE and later the sales person calls me to inform that he never commited to this 50K service and only commited to a standard inspection. IT IS OBVIOUS THAT THE INSPECTION WAS DONE. IT IS PART OF SELLING A CPO. THE SALES GUY DOESNT HAVE TO COMMIT TO THIS. IT IS PART OF THE SALE. Unfortunately, I do not have anything written on this. So it is my word against the sales guys words..... But in my Semiconductor industry, we say "THE CUSTOMER IS ALWAYS RIGHT"..... I am surprised how the story was changed on me wrt the service, obviously I dont think Prestige BMW is going to do anything about it anyways but thought I should mention this. I think Prestige BMW should attend to customers even after the sale is done... Is there is a 1 Sentence feedback I have to give it would be that "THE DEALERSHIP SHOULD GIVE SAME IMPORTANCE TO THE CUSTOMER AFTER SELLING THE CAR AS HE GAVE BEFORE SEELING THE CAR AND AT LEAST COMMIT TO WHAT WAS COMMITED TO THE CUSTOMER" From a not so satisfied customer..... More

This was my first purchase with BMW and the service and experience couldn’t have been any better. Lori and Mike were such a pleasure to work with and made this process very memorable and simple. Lori has b experience couldn’t have been any better. Lori and Mike were such a pleasure to work with and made this process very memorable and simple. Lori has been exceptionally helpful in all areas and still has been in contact as I have come across a few questions here and there on how the car functions. I have already forwarded Mike and Lori's contact information to a few friends of mine as they are looking to purchase a BMW. More

Very easy to deal with. Informative. Honest. Prices were there with others give or take a couple bucks but the service and honesty earned my business. I would highly recommend Rich Collins of Prestige speci there with others give or take a couple bucks but the service and honesty earned my business. I would highly recommend Rich Collins of Prestige specifically as he was helpful, honest and all the above mentioned things. He made the car buying experience a very pleasant one. More

My experience at Prestige BMW with Joseph Atshan was perfect. I highly recommend meeting and having him as your dealer. Joseph was extremely friendly, helpful and polite when inquiring about our new c perfect. I highly recommend meeting and having him as your dealer. Joseph was extremely friendly, helpful and polite when inquiring about our new car search. He was very timely with his work, and kept me updated as to what was going on throughout the process of purchasing and waiting for the delivery of my BMW. He showed no trouble explaining the different features of the car, and working out the best possible price for me, as opposed to just making a profit. I felt more comfortable and confident purchasing from him than I have with any other dealer I have bought from in the past. Overall, the dealership had a marvelous arrangement of cars and Joseph Atshan was a pleasure to do business with. More

Frank was very easy to deal with. We had another similar car that was the same price but with the certification at another dealership. We felt more comfortable with Frank and chose to purchase through Pres car that was the same price but with the certification at another dealership. We felt more comfortable with Frank and chose to purchase through Prestige BMW. This was a used vehicle for our son. More

In my book, Prestige BMW has earned an A++ rating. This past Saturday (4/2/11) I stopped in for my 10:30 appointment with Mary Kate. From the moment I walked into the door, the reception from their staff w past Saturday (4/2/11) I stopped in for my 10:30 appointment with Mary Kate. From the moment I walked into the door, the reception from their staff was sincere and comforting. Mary Kate, by far is a dynamic, personal, and honest working Sales client. She undoubtedly went "Above the Call" to ensure that my every minute in their facility was relaxing and meaningful. Mary Kate introduced me to her Sales managers and co-workers as describing me as "The best customer ever". Although my visit was a lengthy one, there was never a dull moment of discomfort. Patience is a virtue. Mary Kate is very knowledgeable about their "Ultimate driving machines", and it shows. Countless times she went out of her way to ensure that my questions were answered and that I was 110% satisfied. Despite the fact that I am a big guy with limited range of motion; Mary was very diligent in her approach to find me the vehicle that I would enjoy and be happy with. That to me, made a world of difference. She not only took the time to keep me comfortable, but she also handled other affairs never missing a beat. Every employee that I encountered responded with the utmost of courtesy and friendliness. Undoubtedly, this was a very unique and pleasant visit for me. I am proud to say that with the help of Mary Kate and her wonderful Sales Manager, Sandy, I am the proud owner of a 2008 BMW 528XI. This is my first BMW, but not my last. All of the staff involved treated me like family. I wish this family nothing but the best of success. This experience for me echoes the old song that says: "One is the loneliest number". Smile. To the entire staff that aided in this success: Thank you for being the best and showing the world how the top job gets done. Keep up the fantastic work. God Bless. Sincerely, Robert Graham, Jr. More

This is the second purchase I have made at Prestige BMW and my experience both times has been fantastic. Prestige BMW is by far the best BMW dealership in the Tri-State area and I would consider the best i and my experience both times has been fantastic. Prestige BMW is by far the best BMW dealership in the Tri-State area and I would consider the best in North America. They go above and beyond when helping all of their customers. Both times at BMW I dealt with William Martin and he is the reason I came back to purchase another vehicle from Prestige. If it was not for William I would not be in the car I am in today. He is truly a salesman who goes above the call of duty to help any customer. The second salesman Francisco Beltre is the same type of salesman as William. Francisco assisted me on my second sale and he too goes above the call of duty and will help you with your every need. I would recommend both William and Francisco to every person who wants a BMW or any car for that matter. I am from now on a Prestige BMW customer and all of my vehicles will be BMW's for the rest of my life because of my first and second purchase from William along with the assistance of Francisco. I will even be purchasing another vehicle in a couple of months from both of them. More

I can not comment on work quality or service, but my purchase of a Certifey BMW was a very positive experience. Mr. Frank Beltre was helpfull, knowledgable and courteous. He was able to answer or get an purchase of a Certifey BMW was a very positive experience. Mr. Frank Beltre was helpfull, knowledgable and courteous. He was able to answer or get answers to all of my questions about the car, financing, etc. More