BMW of Ramsey

Overall it was a good experience. Staff very friendly and accomodating. The salesman and manager agreed to my price and prepared the car for delivery in a timely manner. I didn't care for waiting over an ho accomodating. The salesman and manager agreed to my price and prepared the car for delivery in a timely manner. I didn't care for waiting over an hour just to pay for my car and receive the necessary paperwork. The dealership needs to staff more help in this area. More

I was present when Mark assisted my daughter with her purchase of a new BMW last fall. I knew when I was ready for my next vehicle, I would contact Mark. Not only a good deal on two 2011 BMW's, but Mar purchase of a new BMW last fall. I knew when I was ready for my next vehicle, I would contact Mark. Not only a good deal on two 2011 BMW's, but Mark went above and beyond any to make sure we were happy with our decision. Everyone at this dealership treated us well, were efficient and knowledgeable. A pleasant experience from start to finish. More

Lori's great. She's always gone the extra mile for us and the people we've recommended to her. Our friends have spoken very highly of her and been quite satisfied. We just picked up our new 328i convertible the people we've recommended to her. Our friends have spoken very highly of her and been quite satisfied. We just picked up our new 328i convertible and couldn't be happier. We live quite close to another BMW dealership but wouldn't dream of buying it elsewhere. More

Hi, I am in a process of also writing a complaint to Hi, I am in a process of also writing a complaint to BMW USA. I figured I write one on your website too. I purchased a BMW at your dealership. Hi, I am in a process of also writing a complaint to BMW USA. I figured I write one on your website too. I purchased a BMW at your dealership. My experience was not the best. Initially, I thought, the dealership was good and I was treated well, but now if I think back it was just a typical dealership, nothing to be prestigous about. On my BMW, I was given no discount (Even $1) on a $20,182 car. I eventually did get to buy the car for $19,835 (Thanks to the SW updating the price on the car). I think my experience wasnt bad until I drove the car out of the dealership. Seems like once the car is sold, the dealership says GOOD BYE to the customer along with the car. Seems like I need to call 4-5 times/ leave voice mails/ call service dept to actually get a hold of the sales person. I was commited to a 50,000 miles service before driving the car out of the showroom. Also the sales guy agreed to this. In fact, on the day of sale, he also told me that the serivce was done! After I drove the car out, i saw the "get service soon" light on the car. When I called the dealership for a service report as to what was done on the car, the service dept informed to me that the standard 50K service WAS NOT DONE and later the sales person calls me to inform that he never commited to this 50K service and only commited to a standard inspection. IT IS OBVIOUS THAT THE INSPECTION WAS DONE. IT IS PART OF SELLING A CPO. THE SALES GUY DOESNT HAVE TO COMMIT TO THIS. IT IS PART OF THE SALE. Unfortunately, I do not have anything written on this. So it is my word against the sales guys words..... But in my Semiconductor industry, we say "THE CUSTOMER IS ALWAYS RIGHT"..... I am surprised how the story was changed on me wrt the service, obviously I dont think Prestige BMW is going to do anything about it anyways but thought I should mention this. I think Prestige BMW should attend to customers even after the sale is done... Is there is a 1 Sentence feedback I have to give it would be that "THE DEALERSHIP SHOULD GIVE SAME IMPORTANCE TO THE CUSTOMER AFTER SELLING THE CAR AS HE GAVE BEFORE SEELING THE CAR AND AT LEAST COMMIT TO WHAT WAS COMMITED TO THE CUSTOMER" From a not so satisfied customer..... More

This was my first purchase with BMW and the service and experience couldn’t have been any better. Lori and Mike were such a pleasure to work with and made this process very memorable and simple. Lori has b experience couldn’t have been any better. Lori and Mike were such a pleasure to work with and made this process very memorable and simple. Lori has been exceptionally helpful in all areas and still has been in contact as I have come across a few questions here and there on how the car functions. I have already forwarded Mike and Lori's contact information to a few friends of mine as they are looking to purchase a BMW. More

Very easy to deal with. Informative. Honest. Prices were there with others give or take a couple bucks but the service and honesty earned my business. I would highly recommend Rich Collins of Prestige speci there with others give or take a couple bucks but the service and honesty earned my business. I would highly recommend Rich Collins of Prestige specifically as he was helpful, honest and all the above mentioned things. He made the car buying experience a very pleasant one. More

My experience at Prestige BMW with Joseph Atshan was perfect. I highly recommend meeting and having him as your dealer. Joseph was extremely friendly, helpful and polite when inquiring about our new c perfect. I highly recommend meeting and having him as your dealer. Joseph was extremely friendly, helpful and polite when inquiring about our new car search. He was very timely with his work, and kept me updated as to what was going on throughout the process of purchasing and waiting for the delivery of my BMW. He showed no trouble explaining the different features of the car, and working out the best possible price for me, as opposed to just making a profit. I felt more comfortable and confident purchasing from him than I have with any other dealer I have bought from in the past. Overall, the dealership had a marvelous arrangement of cars and Joseph Atshan was a pleasure to do business with. More

Frank was very easy to deal with. We had another similar car that was the same price but with the certification at another dealership. We felt more comfortable with Frank and chose to purchase through Pres car that was the same price but with the certification at another dealership. We felt more comfortable with Frank and chose to purchase through Prestige BMW. This was a used vehicle for our son. More