BMW of Ramsey

It was an absolute pleasure dealing with Lori Asserson over at Prestige BMW. This is my fifth BMW but it was my first time dealing with this dealership and my experience with Lori was great. I am probably over at Prestige BMW. This is my fifth BMW but it was my first time dealing with this dealership and my experience with Lori was great. I am probably her toughest client so far. Lori was able to do everything I asked. Besides being very knowledgeable, she is very courteous. I especially liked waiting for her to review my car in her "living room". If you are looking to purchase a BMW, Lori is the one to deal with! Best Regards, Dara-Ann Scheps More

Ruben was our salesman and he was absolutely wonderful! We could not have asked for better service. We are both amazed at how much he helped us, as well as how helpful he was to us. My husband actually wen We could not have asked for better service. We are both amazed at how much he helped us, as well as how helpful he was to us. My husband actually went there today to get something fixed, and he once again went out of his way to assist him. He is the BEST salesman we have ever had to deal with, he was not pushy! He was great! More

I'm utterly annoyed by this dealership. Yes, the showroom is great and beautiful. The wait for a salesperson was lengthy. If you're hoping to be able to wrap up within an hour, don't count on it. showroom is great and beautiful. The wait for a salesperson was lengthy. If you're hoping to be able to wrap up within an hour, don't count on it. The wait alone is going to exceed 30 minutes. However, once you sign the contract, you will be rushed out to the door. They will call your insurance company and modify your insurance in hope to "save you time". urrgghh.... Then I went online to make an appointment. The online service as of few months ago was fabulous. They have all my information ready which actually put them FEW STEPS ABOVE other luxury dealerships in the area. It was very convenient because I believe that it was setup to tie with the sales system. Then they changed it without letting us the consumers know about it. I guess it's part of the cost cutting. So now, I'm back in queue just like other non luxury dealership. As a matter of fact, it looks to be the same system that the honda, nissan, hyundai dealerships in the area use. BEEMER has become a BUMMER. To add insult to injuries, the loaner department is closed on Saturday. So if you want to drop off your car for service on Saturday, you will not get a loaner. Hmm... a bit inconvenient I think, but okay... I'll give that one up. But wait... there is more. They don't necessarily can provide you with a beemer loaner. If one isn't available, you'll be proudly presented with a Hertz loaner. Which I was told could be a Nissan, Honda, Hyundai, etc. That's where I draw the line. I've owned other luxury vehicles. If I wanted to drive Nissan, Honda, Hyundai, Toyota, Chevy, etc even for a day, I'll be happy to purchase one myself or rent one myself. For those of you thinking of bringing your car to this dealership for a service, think again. I'm rethinking my decision to purchase another beemer for my next car. Luxury car should come with luxurious service, which in this case, it's NOT. Bring back the previous service online system, and I may put you back ONE step above the other luxury dealerships. For now, you're equal to the Hyundai/Nissan dealership down the road. More

Frank was very friendly and helpful. My father and I were reluctant to come in at first but Frank came out to see us so we decided to check out the cars. The process doing the paperwork was very quick. Shawn reluctant to come in at first but Frank came out to see us so we decided to check out the cars. The process doing the paperwork was very quick. Shawn helped me find a bank that would actually finance my car, which was difficult because credit isn't good. The whole process was quick and efficient and I am very pleased. More

What a great experience!! I have owned 5 previous BMW's in the past but I was really not sure of what model I wanted, Frank Beltre took his time and really listened to me and my needs.He really was amazing in the past but I was really not sure of what model I wanted, Frank Beltre took his time and really listened to me and my needs.He really was amazing in finding the right vehicle and he worked hard with Mr. Morganstien to make sure that the financing and all my needs were met. This is truly a group of gentlemen that I will recommend. More

Overall it was a good experience. Staff very friendly and accomodating. The salesman and manager agreed to my price and prepared the car for delivery in a timely manner. I didn't care for waiting over an ho accomodating. The salesman and manager agreed to my price and prepared the car for delivery in a timely manner. I didn't care for waiting over an hour just to pay for my car and receive the necessary paperwork. The dealership needs to staff more help in this area. More

I was present when Mark assisted my daughter with her purchase of a new BMW last fall. I knew when I was ready for my next vehicle, I would contact Mark. Not only a good deal on two 2011 BMW's, but Mar purchase of a new BMW last fall. I knew when I was ready for my next vehicle, I would contact Mark. Not only a good deal on two 2011 BMW's, but Mark went above and beyond any to make sure we were happy with our decision. Everyone at this dealership treated us well, were efficient and knowledgeable. A pleasant experience from start to finish. More

Lori's great. She's always gone the extra mile for us and the people we've recommended to her. Our friends have spoken very highly of her and been quite satisfied. We just picked up our new 328i convertible the people we've recommended to her. Our friends have spoken very highly of her and been quite satisfied. We just picked up our new 328i convertible and couldn't be happier. We live quite close to another BMW dealership but wouldn't dream of buying it elsewhere. More