BMW of Ramsey

This is my second experience w/ Prestige BMW and I wouldn't lease or buy from any other dealership. Lori Asserson has handled my leasing process both times and has been absolutely fantastic. Lori is wouldn't lease or buy from any other dealership. Lori Asserson has handled my leasing process both times and has been absolutely fantastic. Lori is extremely honest, hardworking, and truly cares about the happiness of her customers. She always takes the time to look at every scenario possible in putting a deal together so that the customer walks away as comfortable and happy as possible w/ their package. Lori whole-heartedly cares about her customer's concerns and will strive to accommodate their needs regardless of what it is. She is extremely diligent about following-up over the course of the days following a purchase, as well as when a lease draws near to its end. Lori is a very smart and a talented business-person who knows her product in and out. She is a joy to work with. Use Lori...you won't be disappointed. In closing, everyone I worked w/ at Prestige BMW is terrific. If Lori and Prestige were graded on customer service, they would get an A++! More

Frank was prompt, pleasant and courteous at all times. Frank was prompt, pleasant and courteous at all times. He was very knowledgable, but in no way "pushy". He explained the process clearly, and follow Frank was prompt, pleasant and courteous at all times. He was very knowledgable, but in no way "pushy". He explained the process clearly, and followed through on everything he told us. I have purchased many cars in my lifetime, and it has never been as easy or pleasant as this. I would definitely return. More

Rubin was great. I bought a 335d over the Internet. I am a Canadian importing for myself. Rubin met me downtown Manhattan and ensured that everything was in order. He even waited until I got on the highway a Canadian importing for myself. Rubin met me downtown Manhattan and ensured that everything was in order. He even waited until I got on the highway in the right direction when I left for my drive home. Great experience. Would do it again. More

My wife and I visited Prestige BMW to inquire about a used Lexus which was advertised on their website. I had spoken with Rich Marcus earlier in the week, and he was prepared for us. He had already gotte used Lexus which was advertised on their website. I had spoken with Rich Marcus earlier in the week, and he was prepared for us. He had already gotten answers for all of my questions regarding the condition of the car, the previous owner, service history etc. On first meeting Rich, both my wife and I felt at ease right away. During the entire purchase process, Rich made things totally stress free. It was by far the least stressful, and most pleasant car buying experience that we have ever had - and this with a used car! Rich even brought the car to our mechanic, which was 30 minutes from the dealership! Our mechanic confirmed what Rich had already told us about the car, no surprises. Agreeing on a final price was also straightforward. Both Rich and Andy Fotos (the used car manager), were upfront and easy to deal with. After this experience - I am even inclined to buy a BMW the next time around! Trust, professionalism, honesty, and sincerity describe Rich and our experience with Prestige BMW. More

Very happy with the professional conversation, especially considering that I can be a very strict, straight forward guy. So happy with my previous BMW X5 (2005) it was time to buy another new 2012 BMW X5. considering that I can be a very strict, straight forward guy. So happy with my previous BMW X5 (2005) it was time to buy another new 2012 BMW X5. BMW website, Build Your Own, helps me get an idea of what I want to purchase. After checking with a couple of BMW Dealers, price, trade in, listening to me ask tons of questions and if Joe wasn't sure, he rather double check with co-worker before providing the correct information. Seriously, I ask tons of questions and don't want to play games. Service department is very important, considering once I buy the SUV, service department is who I will be providing my car for professional service. Joe introduced me to the Service Manager and he was willing to spend all his time to answer my questions and concerns, not to mention they have updated new service department and high-end technicians. Again Joe and all his manager and co-workers were very professional and listening and answering all my questions, and providing additional information that I was not aware of. Highly recommend Joe and Prestige for all their professional support and future dealing with my new SUV!!! More

I started my search for a BMW 550xi(M sport) with Dan Raspanti who was great to work with and when he was promoted to sales manager, I was contacted by Keith Jaehnert to let me know that he would be work Raspanti who was great to work with and when he was promoted to sales manager, I was contacted by Keith Jaehnert to let me know that he would be working with me and gave me the great news of Dan's promotion. I thought this was very professional and one of the reasons I chose Prestige to work with. Minor details that make a customer feel like they are just more then a number. Any other dealership would have just let me fend for myself on my next visit and get the next sales person who was "up". Instead, there was a clean turnover and we never missed a beat. I built the exact car I wanted on my next visit in. Keith Jaehnert was very helpful and went over all the packages with me. He even took the time to give my young daughter a toy to play with to keep her happy. Again, great attention to the customer! thank you. Dan R came in to close down the final price with me and a deal was made. I just picked up my car and it is everything I had hoped it would be!!! Scott C was my finance manager and again, was very helpful in picking out additional coverages that I needed for my new purchase. Keith followed up with me the next day to see if I had any questions and to see how I like my new car! Many thanks to a very professional and yet friendly dealership! More

This Has been our fourth BMW with Prestige BMW and Lori Asserson is by far the most professional and personable salesperson. Top notch service. I wouldnt go anywhere else. The minute you walk into Prestige Asserson is by far the most professional and personable salesperson. Top notch service. I wouldnt go anywhere else. The minute you walk into Prestige BMW, you instantly feel welcome with their trained staff and beautiful showroom, you cant possible walk away without purchassing a car. Its wonderful to be apart of the Prestige BMW family. More

This is the fourth BMW 328 that I leased from Prestige. Lori Asserson has been my sales person from the first one. She is professional, friendly, and reliable. She explains the cost with no problem. She is Lori Asserson has been my sales person from the first one. She is professional, friendly, and reliable. She explains the cost with no problem. She is transparent and and answers any questions you may have. I would highly recommeded Prestige and Lori Asserson to anyone wishing to purchase a car, not only a BMW. Few car markers can back their product up with such great sales people and dealership. Thanks Lori More

This is the 4th car I am buying from Prestige BMW and the 3rd for which I deal with Lori Asserson. Being a natural complainer, I find the Prestige experience almost frustrating as there never is anything to 3rd for which I deal with Lori Asserson. Being a natural complainer, I find the Prestige experience almost frustrating as there never is anything to bitch about. All jokes apart, I could not be more satisfied by all and each of my visits to Prestige BMW, whether for service or for buying a new car. All these years, I have found in Lori a very attentive, knowledgeable and efficient advisor who came up with the best possible deal (I checked...), never promised anything she was unable to deliver, and always exceeded expectations. Time commitments were adhered to, requests were accomodated, sometimes even after my order was placed. Lori has always gone the extra mile in terms of delivery, paperwork, guidance through the new features and follow-up. Quite unusual nowadays... I also have high regards for the service department (not that I ever had to use it much) but the appointments are kept, the information is precise, the car is delivered on time and the attitude is friendly. All this, plus the palatial new surroundings and facilities, makes the trip from Manhattan well worth while, especially considering that BMW's service and customer handling in Manhattan is the my sore point in the BMW experience. More

My wife and I have had 12 BMW's prior to picking up our 13th (a new 2012 X6) from Prestige and I can state without reservation that both Prestige and our sales person, Lori Asserson, are by far the best de 13th (a new 2012 X6) from Prestige and I can state without reservation that both Prestige and our sales person, Lori Asserson, are by far the best dealership and sales person we have worked with for a BMW or for any of the other vehicles we have had. This is our second vehicle from Prestige and in dealing with Lori, and it will not be our last. We live in Connecticut and have a local dealership within a stone's throw of our home , and we did get one vehicle between the two from Prestige referenced above from our local Ct dealer. Our experience there was nothing close to dealing with Lori and Prestige, and consequently we felt it was more then worthwhile to drive the 40 plus miles each way to deal with Lori /Prestige. Prestige has the best price, facilities, and a sales person that does not miss any detail. Returning my previous lease car was extremely easy and the financial paperwork on the new car was ready for us to review and sign in a few easy minutes. The explanation of the vehicle and its controls and systems was handled by Lori in short order, but it was clear that she was willing to spend as much time as required to make us feel comfortable. Lori and Prestige make the entire process efficent, professional, and pleasant. If you want a BMW , in our area, there is no place else to go. In summary , we really enjoy Prestige because its clear that the people there all love the BMW product and all appreciate the BMW customer. More