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BMW of Ramsey
Ramsey, NJ
4,512 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 11:00 PM
Tuesday 7:00 AM - 11:00 PM
Wednesday 7:00 AM - 11:00 PM
Thursday 7:00 AM - 11:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 4,512 reviews
December 19, 2011
I own a 2010 750 Li Xdrive. I drove 30 miles away from my home passing few Bmw dealerships, to service my car at prestige BMW expecting a better service. I am an Internet junkie who always looks up reviews o home passing few Bmw dealerships, to service my car at prestige BMW expecting a better service. I am an Internet junkie who always looks up reviews online. The main reason I took my car that far was since I saw a very positive review for the dealership. I would like to share my service experience at prestige BMW. Two weeks back I took my car in for a recall service. During the diagnosis at that time they found multiple error codes. My service advisor was Paul. He was extremely courteous and knowledgeable He pulled the service records of my car and told me that possibly a software update that was done prior was corrupted and was probably the reason the car was throwing multiple error codes. He told me that it was going to take at least 3-4 days for the work since they have to reprogram the whole car. So I decided to bring in the car the following week. Paul made the appointment for me the following week. Paul was extremely courteous and professional. I really liked the way he dealt with me. When I came to drop of the car the following week unfortunately Paul was not in. Other service advisors looked puzzled. They told me they don’t know anything about my dropping off. I talked with Ana and told her the whole story and it was Paul who asked me to drop the car to do the re programming. I asked her to talk with the mechanic who attended my car when I bought in first. She said she will and set me up with the loner. Up to this point every thing was pleasant. After two days of not hearing anything from the service I called up Paul for an update. He apologized to me for forgetting to note on my account about dropping off the car. He told me that the car was still in the programming station and would take another day. The next day I got a call from Paul saying that my car would be ready that evening. I told him that I would come pick it up the next morning as I was working. I authorized a four wheel balancing at that time. The next day when I was there Paul was not there again. I was told by an advisor that I could just go to the billing section and pay the bill and that way they could bring my car out. When I got my car I never bothered to check if every thing was done properly as I expected the dealer would take care of every thing and recheck it after the programming especially for a top end model. Driving back home while I stopped at a gas station for gas, I found out that there was a message on my idrive saying that the front brakes need replacement and the rear brake need replacement soon (less than 100miles). I was lil upset at that time because of the fact that Prestige had my car for whole 3 days and felt like they paid less attention to my car. On my way I stopped at Hudson valley Bmw to get this checked out since I was not sure it was a glitch or was a real message. It turned out to be a software related glitch. Later that day I realized that the comfort access for my car was not working mainly to lock the doors. I also find that my car is making some front suspension noise after the wheel alignment. I know prestige will take care of the problem if I take the car back to the. But I will have to take another day out of my busy schedule just to take my car back to them to get it rechecked. This could have been avoided at the first place if they did a quality check before returning the car. The point I would like to make is that I personally think the dealership should have checked every thing before returning the car to the customer, rather than the customer finding out the problem still exists. I paid top dollars for a luxury car assuming the fact that the service would be perfect. I own a Lexus as well as an Acura. To be honest the service experience I had with both of them where far much better when it comes to quality of service. Behavior and friendliness of the service advisors and the service coordinators is top notch but I think they also have to make sure the quality of work they perform is top notch too. I expect BMW service to match their advisement “UTLIMATE DRIVING MACHINE” I am not writing this to get a better attention next time if I visit prestige Bmw. I am just writing this to rectify mistakes. I am not pointing fingers at anyone who attended my car. We r human and we tend to make mistakes. I hope we all don’t repeat the same mistake over again More
by philipjose1
Employees Worked With
Paul
December 17, 2011
We had the most overwhelmingly positive experience from the beginning. Frank provided every answer to any question and met every request, from price to quality to service. Frank's professional yet person the beginning. Frank provided every answer to any question and met every request, from price to quality to service. Frank's professional yet personal demeanor erased every misconception which we have ever known concering car sales. In addition, the dealership assisted in every way to meet our needs concerning financing. In fact, we purchased the car and drove it home on the same day! The mutual representation and respect of dealership-employee-customer far surpasses that which anyone might ever expect. Regards, John and Rebecca Jordan P.S. Frank's service has gone far and above that which we ever expected as he personally asked to examine the detail of the car's appearance and running, to make any adjustments a week after our purchase. More
by John and Rebecca Jordan
Employees Worked With
Francisco Beltre
December 16, 2011
Nobody likes to visit a body shop, but when your parked car is rammed in the back by a Hit-and-Run, you have no choice. As I have bought my last 4 cars from Lori Asserson at Prestige and could not be mo car is rammed in the back by a Hit-and-Run, you have no choice. As I have bought my last 4 cars from Lori Asserson at Prestige and could not be more pleased over the years, I insisted on having the repair made there and I was not disappointed. I received perfect and on-time service from Anthony Candela, the repairs manager. While their estimate was higher than the one by the insurance adjuster, they worked it out withn them so that I did not have to pay more than my deductible (there was no other party to go against as the perpetrator had run), they arranged a rental which met me at the dealership and any inconvenience was kept to a minimum. Since the dealership closer to me in Manhattan provides a far less pleasant service, it was well worth the trip. More
by cofyknsult
Employees Worked With
Anthony Candela, Anthony Candela, Lori Asserson
December 16, 2011
The place is awesome. The first day experience was good The place is awesome. The first day experience was good and treatment was very good till you buy the vehicle. Sometimes it is posssible they are hid The place is awesome. The first day experience was good and treatment was very good till you buy the vehicle. Sometimes it is posssible they are hiding truth and facts. Once you buy the vehicle, follow up activities were lethargic and complete carelessness. I did not get My license plates and now I am undable to drive the car. Tried to call the numbers, everytime call goes to voice mail. Left message with receptionist and no reply for the message today. I am in stripped situation and do not know to who I should report and get this resolved. I strongly beleive that I bought troubles and stress with high price.Probably that is BMW. Great feeling. The team came up with exceptional messages that documents are not availabe despite of handing over all documents possessed. More
by ASP2011
Employees Worked With
3
December 16, 2011
We have been dealing with Lori at Prestige BMW for the past 8 years. She is absolutely wonderful and extremely knowledgeable! No hassles/ games which we experienced at another dealership. We are so glad w past 8 years. She is absolutely wonderful and extremely knowledgeable! No hassles/ games which we experienced at another dealership. We are so glad we found her and strongly recommend her to anyone. She goes out of her way to make this a very pleasurable experience. Thanks Lori! Juan & Michelle Caicedo. More
by Jcaicedo
Employees Worked With
Lori Asserson, Lori Asserson
December 14, 2011
Lori did a great job helping my wife and I lease a new BMW. We were considering both the X3 and 3 series X drive. Lori considered our budget situation, and found an attractive BMW sponsored lease deal BMW. We were considering both the X3 and 3 series X drive. Lori considered our budget situation, and found an attractive BMW sponsored lease deal on a 3 series. Lori knows the BMW line extremely well, as well as options that improve the driving experience. Lori also has a nice eye for which exterior and interior colors go well together. Prestige is one of the best car dealerships in NJ, it's really hard to go wrong here. They also have a well-organized service setup and waiting area. Terrific job Lori! Rob D. More
by deallr
Employees Worked With
Lori Asserson, Lori Asserson
December 14, 2011
Lori was very friendly, knowledgeable, and worked to get me a geat deal on a new car. The time she spent sitting in the car with me and going over the features (especially iDrive and Navigation) was reflec me a geat deal on a new car. The time she spent sitting in the car with me and going over the features (especially iDrive and Navigation) was reflective of a level of service and attention that you don't see much these days! Laura was also very friendly and helpful! More
by gainesburger
Employees Worked With
Lori Asserson; Laura Vaughan, Lori Asserson
December 13, 2011
My family has used Presitage BMW for 10 or more years and Lori Asserson has become like a family member. I always use Lori and my 2010 BMW was up and I went with a new 2012 BMW convertible which I love. Laur Lori Asserson has become like a family member. I always use Lori and my 2010 BMW was up and I went with a new 2012 BMW convertible which I love. Laura Vaughn also is a great individual who I got to know for the first time during the recent new lease. I would defenitely recommend using Lori Asseron, Laura Vaughn and all of the staff at Prestige BMW. More
by njdevils
Employees Worked With
Lori Asserson and Laura Vaughn , Lori Asserson
December 11, 2011
It's been 3 months since I take the 328XI home. A big difference from X3. We all know that any BMer is great car. PERFOMANCE AND QUALITY is not an issue. It's the personnel who works with you. She is Lor difference from X3. We all know that any BMer is great car. PERFOMANCE AND QUALITY is not an issue. It's the personnel who works with you. She is Lori Asserson of PRESTIGE BMW, an excellent,efficient, and knowledgeable person. A reason or two why this is our third vehicle from Prestige. Because of some financial constraints, She did worked with me and helped me make the right decision to choose which is an appropriate, affordable and practical car to bring home to my wife. Lori, I would like to thank you. My wife loved the car after convincing her for a week to try to drive it. HAPPY HOLIDAYS AND A HEALTHY NEW YEAR TO YOU AND TO ALL THE PRESTIGE BMW PERSONNELS. NILO AND ADEA DAMASO More
by ngdamaso66
Employees Worked With
Lori Asserson, Lori Asserson
December 06, 2011
Prestiage is a no hassle dealership. I purchased two cars and both deals was done in about 5 minutes. They give the best deals and are professional in every way cars and both deals was done in about 5 minutes. They give the best deals and are professional in every way More
by mikeydep14
Employees Worked With
Joe Atshan , Joe Atshan
