BMW of Ramsey

Hey Greg, On behalf of my husband and I, we want to thank you for making our daughters first car buying experience a most enjoyable one. From the moment we met, you had her hop in the drivers seat of that X3 you for making our daughters first car buying experience a most enjoyable one. From the moment we met, you had her hop in the drivers seat of that X3. You explained every detail of the vehicle. The trade in, the purchase price, and the financing all went through without a hitch. The morning of the pick up, you once again went over every detail making sure that when she drove off she was confident and safe. As a parent, it was great to see our 24 year old being treated with so much courtesy and respect. You are a terrific asset to Prestige BMW. We will see you soon for the license plates. Oh by the way, her smile is so bright as she sits in her beautiful white X3, that it could light up the night sky!!Who knew an X3 could have such an effect!! Once again Greg, thank you. Mom & Dad More

Erik Valentin was an exceptional representative. He answered my every question and concern. He was more than thorough in his explanation of finances which were an issue for me. He showed me every pos answered my every question and concern. He was more than thorough in his explanation of finances which were an issue for me. He showed me every possible car that I might be interested in with an enormous amount of patience. He definitely had a way of making me feel I was very important to him and his dealership. I am an older woman who was making this decision alone and that can be very anxiety producing. He certainly eliminated any concerns I might have. I never felt pressured. I only felt he knew I wanted an X3 and he helped to find the car that best suited me style wise and financially. All in all, it was a great experience. I feel very comfortable with him and know I can call him with any concerns. More

I can not be more pleased with the service and professionals at Prestige. It was no nonsense, professional and extremly pleasant. Lori was extremly knowledgeable! A true great experience. professionals at Prestige. It was no nonsense, professional and extremly pleasant. Lori was extremly knowledgeable! A true great experience. More

we visited this dealership yesterday and worked with Freddy once again.this is our third purchase from Freddy. This time it was for a daughter. He found a fantastic car and we couldn't be happier. Thank Freddy once again.this is our third purchase from Freddy. This time it was for a daughter. He found a fantastic car and we couldn't be happier. Thank you we will be back again!!! More

Everything was slick and professional. From the receptionist to the crazy complicated coffeemaker in the waiting area, we were impressed by Prestige BMW, and especially by the experience of working receptionist to the crazy complicated coffeemaker in the waiting area, we were impressed by Prestige BMW, and especially by the experience of working with Erik Valentin to determine what was available and what fit best into our budget and needs. I can't say enough about Erik, he has a great attitude and a very personable way about him, even when dealing with problems, when we hit a bump in the road, so to speak, he met the challenge with a smile and solved it with aplomb. I've already recommended Prestige and especially Erik to two friends. I think that says it all. More

Lori has been attentive and so pleasant to work with. She goes the extra mile to make your purchase go as smoothly as possible. More sales people like her would make Prestige BMW the perfect car dealer. She goes the extra mile to make your purchase go as smoothly as possible. More sales people like her would make Prestige BMW the perfect car dealer. I will continue to work with Lori and will recommend people to see her when interested in purchasing or leasing a BMW. More

I purchased my used vehicle from Prestige BMW on 02/01/2013. I had to go to the service on 02/16/2013 because of a broken side window. My biggest disappointed with the Prestige BMW experience: I 02/01/2013. I had to go to the service on 02/16/2013 because of a broken side window. My biggest disappointed with the Prestige BMW experience: I've felt like everything was good till you guys sold the car. I've been completely ignored when I needed information/help afterwards. Problem #1 I was introduced to the pre owned department financial manager on the night that I was going to pick up the car from your Mahwah location. The salesman took care of all the paperwork, even showed me how the car works and stuff and finally I was taken to the financial manager's room. Right before I signed the agreement, he dropped the value package-warranty package bomb. There were a couple of package options with different prices. After buying a $30K car, it was not easy to make a decision and increase the monthly payment by $70-80 right there in a couple minutes. He was pretty pushy and tried to convince me hard with all the worst case scenario examples. I felt like I was buying the most fragile vehicle on the planet, like something was going to happen right after I pulled the car out of the lot. How come nobody ever mentioned about these package options before the last minute so I could use some time to think about them? He said I could only add it on the loan. Ridiculous..I regret buying some options in the package I bought but it is too late. That's because you guys did not give me the time I needed to think about what was best for me!!!! Problem#2 My side window smashed 2 weeks after I bought the car. I was overseas when it happened. i had the car towed to your service and had it fixed. I noticed big scratched on the seat when I picked up the vehicle. My service advisor John was not there that night. I called him and sent him the pictures of the damaged seat on 02/20/2013. He said he was going to talk with the repair people and get back to me. He finally got back to me on 03/01/2013 after I called him and left a voicemail because he was impossible to reach and he never got back to me when he promised!!! What if the damage got bigger on the leather seat? Who cares! Car has been sold already. Mission completed! His answer was negative anyway. Not surprisingly, I was told that the scratch was there. My options were doing an upholstery repair or changing the leather completely...I replied him asking whether I was going to be charged for the repair. Of course, there is no answer from John again!!! As far as the damage is concerned, I have before and after pictures. I know for a fact that the damage was major after the service. Problem#3 This is not even considered a problem compared to the above 2..When I was paying for the registration, license plate and other DMV fees, I told the salesman clearly that I wanted to keep the same plate number but I needed new plates because they were a little beat up. He said they would take care of it. I didn't get them, completely ignored.... I used to go to Nissan Meadowlands when I had my previous Nissan Murano that I traded for the BMW. They are one tenth of Prestige but I never had any bad experiences with them in 3 years. My first month with Prestige was horrible. I was told that I should have gone to Park Ave or Paul Miller after all these. Well, word of mouth is important, both ways. Thanks for your time. Muharrem Ertan Tulumoglu More

What can I not say about Erik, he's an exceptional, amazing, greatest Client Advisor i have ever dealt with in all the years I've leased! I would recommend him hands down, my friends n friends of frien amazing, greatest Client Advisor i have ever dealt with in all the years I've leased! I would recommend him hands down, my friends n friends of friends will know my experience & definitely recommend Erik to them. i totally fell in love with him immediately and it was a pleasure working with him & hopefully we can continue our relationship for many more years to come. Thank you from the bottom of my heart!!! xo More

I have been with Prestige BMW for many years now and have had a very satisfactory experience with Lori as well as with Prestige BMW. Lori is great to work with who understands her customer's needs and requi had a very satisfactory experience with Lori as well as with Prestige BMW. Lori is great to work with who understands her customer's needs and requierements. She does not push nor is tentative. She strikes a great balance that is perfect for what she does and what she brings to the table. I enjoy dealing with her as evidenced by the many vehicles that were purchased/leased through her between me and my friends. I have and will continue to steer future vehicle needs to her as i have 100% confidence that I will never be embarassed by my recommendations. She is a great asset to the company and wish that all employees can emulate her. I look forward to visiting the showroom again during my scheduled maintenance check-ups. I am glad to be back with the Prestige BMW family again! More

Max was wonderful in helping my husband and I get the car we were looking for. He responded to our calls quickly and kept us informed throughout the process. He was great to work with and everyone at the d we were looking for. He responded to our calls quickly and kept us informed throughout the process. He was great to work with and everyone at the dealership, including Jeff Stone, were very informative, knowledgeable and really went the extra mile to make sure we were satisfied. We highly recommend visiting them and hope others have the same great experience that we did at Prestige. Thanks again to Max!! We'll be back soon =) More