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BMW of Ramsey

Ramsey, NJ

Overview
Employees
Reviews
Vehicles
4.7
4,509 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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985 Route 17 South

Ramsey, NJ

07446

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Showing 4,509 reviews

November 03, 2023

238$ for just oil change is way too much. 2 hours waiting is too long More

by jduroc114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

BMW of Ramsey responded

Hello! Thank you for taking the time to leave us a review. We appreciate your feedback and are always aiming to improve our services and provide value to our customers. We will review our pricing and service procedures to ensure that we offer competitive rates and minimize wait times in the future. Your feedback is essential in helping us make necessary improvements. We hope to see you again soon!

November 03, 2023

Not happy. No return call and said they would cover a warranty item and didn’t. More

by JS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager, Ben Abramov
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Nov 07, 2023 -

BMW of Ramsey responded

Thank you for taking the time to leave us a review. This is not the level of communication and care we aim to provide each of our customers. We appreciate your patience and hope to have the opportunity to make this right for you. Please contact me so that we may come to a resolution. Thank you, Jim Crowe - Service Manager - 551-777-5590

Nov 08, 2023 -

JS responded

We have been in contact and Jim will respond shortly. Thank you for the prompt attention to this matter.

Nov 09, 2023 -

BMW of Ramsey responded

You're welcome! We want to make sure that each of our customers leaves feeling taken care of and confident enough to come back. Please reach out if you have any more concerns or questions! Thank you, Jim Crowe - Service Manager - 551-777-5590

November 03, 2023

Great service. Very accommodating Really impressed w Jason and service Would return for future service needs More

by gbuch21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

BMW of Ramsey responded

Hi! We're glad to know that Jason and our team at BMW of Ramsey left a good impression! We look forward to assisting with your future service needs. Thanks for the review!

November 02, 2023

The salesman i had was not friendly. He was talking to me asking mw over& over if my car was paid off he hinted to me that he thought i could not afford the car. The secretary sets up bl More

by Yardee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dwayne Wong
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

BMW of Ramsey responded

We're truly sorry to hear about your experience at our dealership. We take your concerns seriously, and it's important to us that every customer feels valued and respected during their visit. Your feedback helps us identify areas for improvement, and we appreciate your honesty. Please know that we are committed to providing a positive experience for all customers, and we will address this matter to ensure such incidents do not happen again. I would like to further discuss this with you directly. If you could contact me at the number below, I would like the opportunity to work towards a resolution. Thank you, Gregg Weinglass - Sales Manager - 551-777-5501

November 02, 2023

Great communication from my rep Kenny as always. Only down side was no available loaner. More

by SHAWN.QUINLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
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Nov 03, 2023 -

BMW of Ramsey responded

Hi Shawn! Thank you for taking the time to share your feedback! We're pleased to hear that Kenny provided you with excellent communication throughout your visit. We understand the inconvenience of not having a loaner available, and we're actively working on improving our services to ensure that we meet your expectations in every way. Your patience is greatly appreciated, and we look forward to providing you with an even better experience on your next visit!

November 02, 2023

Kenny did a great job, he was very helpful and kept me informed on what was going on the entire time. I would recommend Kenny to a friend or family. More

by AVERYCRAMERAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
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Nov 03, 2023 -

BMW of Ramsey responded

Hi Avery! We're glad to know that Kenny provided you with excellent service at BMW of Ramsey. We appreciate your recommendation and look forward to assisting any friends or family in the future!

November 02, 2023

Quick and easy drop off. Great feedback on what service was completed and what’s optional to be competed . More

by GRIZZY727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
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Nov 03, 2023 -

BMW of Ramsey responded

Hi! Thank you for your positive feedback! We're delighted to hear that your drop-off was quick and easy, and that you received clear information about the service provided and optional enhancements. We're committed to transparency and ensuring your satisfaction. Your trust in us is greatly appreciated, and we hope to see you again soon!

November 02, 2023

Very easy to schedule, the service was completed timely, everyone involved was courteous, professional and accommodating. More

by LMARYASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sally Amato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosiris Cordero
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Candela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Pinero, Juan Ferreiras, Kenny Casares, Ben Abramov, Ted Contoleon
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Nov 03, 2023 -

BMW of Ramsey responded

Hi! Thank you for writing us such a wonderful review! We are so happy that you have found our service department to be efficient, professional, and accommodating. We aim to provide every customer with quick and quality service. We hope to see you again soon!

November 02, 2023

I had the best salesman ever! Guy was very attentive and treated me with the up most respect. Great individual. However the individual I dealt with when it came to the financing w More

by Andrew Rosenberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcelo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ALEX MEZA 5! STARS
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November 02, 2023

It took 3 hours for an oil change (I waited). They estimated 1.5 hours. Overall good service More

by AMY56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2023 -

BMW of Ramsey responded

Hi Amy! Thank you for your feedback! We're glad to hear you had a positive overall experience, even though the oil change took longer than expected. We appreciate your patience, and we'll strive to improve our efficiency for your future visits. Your satisfaction is important to us, and we look forward to serving you again!

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