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BMW of Ramsey

Ramsey, NJ

Overview
Employees
Reviews
Vehicles
4.7
4,509 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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985 Route 17 South

Ramsey, NJ

07446

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Showing 4,509 reviews

November 07, 2023

Great service and exceptional customer experience. My service advisor Ted, was extremely knowledgeable and walk me through entire process. Very impressive service department. More

by ed.polanco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Contoleon
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Nov 07, 2023 -

BMW of Ramsey responded

Hi Ed! Thank you for taking the time to leave us a review. We are so happy that you received great service and had an exceptional customer experience. We're delighted that Ted was extremely knowledgeable and walked you through the entire process. We know how important it is for customers to be in the loop regarding their vehicle. We hope to see you again soon for more incredible visits!

November 07, 2023

Alex was the best - highly recommend him and have passed his info along to a few members or my family More

by STENIC21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Octavio Escada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Meza
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Nov 07, 2023 -

BMW of Ramsey responded

Hello! Thank you for taking the time to leave us a review. We are so happy to hear that Alex was awesome! Thank you so much for your recommendation and we hope to see you again!

November 07, 2023

Very fast and easy process with getting my car serviced. Very kind staff and transparent about issues and pricing. More

by ZAIDSBAGHAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
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Nov 07, 2023 -

BMW of Ramsey responded

Hello! We're glad to know that you found our service process at BMW of Ramsey fast and easy. We always aim for transparency, especially when it comes to issues and pricing. Thanks for the positive feedback! We hope to see you again soon for more incredible visits!

November 07, 2023

Anna was very professional and kind. It was a very smooth experience and I would go back for every service. More

by MRJEFFMORANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2023 -

BMW of Ramsey responded

Hi Jeff! Thank you for taking the time to leave us a review. We are so happy that Anna was professional and kind and you had a smooth experience at BMW of Ramsey. We hope to see you again for your next service visit!

November 07, 2023

Kenny was great! The $400 suggested sunroof drain cleaning every 6 months, on a garage car, is way too much! Tell the mfg they are at fault and should take care of More

by RHANRAHAN0
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
Report | Print
Nov 08, 2023 -

BMW of Ramsey responded

Hello! Thank you for taking the time to leave us a review. We are so happy that Kenny was awesome during your visit. We'll certainly share your input about the sunroof design and the associated maintenance cost with our manufacturer. Your feedback can help us make improvements and provide a better experience for our customers. Please be assured that we always strive to provide transparent and fair services. We hope to serve you better and see you again soon!

November 06, 2023

We always receive excellent, prompt. and courteous service at this dealership. We recommend them without reservation. More

by bonniehgoler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

BMW of Ramsey responded

Hi Bonnie! We're so glad to know you've consistently had great experiences at BMW of Ramsey. Thanks for your recommendation and kind words! We hope to see you again soon!

November 06, 2023

Very pleasant service advisor. I was very happy with his knowledge and his guidance. I would love to continue to do all services with him. More

by SDAYSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
Report | Print
Nov 06, 2023 -

BMW of Ramsey responded

Hello! Thank you for taking the time to leave us a review. We are so happy that you had a pleasant experience with our service advisor at BMW of Ramsey. Your satisfaction is important to us, and it's great to know that our team was knowledgeable and able to assist you. We hope to see you again soon!

November 06, 2023

Dealer provides quick service, very accommodating in providing a loaner vehicle. Service rep friendly and responsive. More

by nspadaccini23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Contoleon
Report | Print
Nov 07, 2023 -

BMW of Ramsey responded

Hello! We're glad to know you found our service at BMW of Ramsey quick and accommodating! It's great that the loaner vehicle was helpful for you. We hope to see you again soon for more amazing experiences!

November 06, 2023

Exceptional service. The staff is personable and answers questions in a timely manner. Gotta also love the car wash! More

by SLK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
Report | Print
Nov 07, 2023 -

BMW of Ramsey responded

Hello! We're delighted to know you had an exceptional experience with our team at BMW of Ramsey! We aim for timely responses and personable service. Enjoy the car wash, it's just one of the little perks we love providing! We hope to see you again soon for more spectacular experiences!

November 06, 2023

Dealership has been great. This is my 2nd service. The customer rep is the reason for the 2 star review. I never got a call when the work was completed. Upon arrival to pick up More

by THOMAS.THAM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenny Casares
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Nov 08, 2023 -

BMW of Ramsey responded

Thomas, I'm sorry to read about your recent experience with us. It's important that our customers are kept informed and receive their vehicles back in a timely manner - clean and ready to go. Please accept my apologies for any inconvenience caused. If you'd like to discuss this further or have any other concerns, feel free to reach out directly at your convenience. We hope to earn back your trust and serve you better in the future! Thank you, Jim Crowe - Service Manager - 551-777-5590

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