BMW of Ramsey

Easiest and most friendly experience Rocco always was honest and friendly ! He made us feel very at home and was sweet with my children. He found the exact card I wanted and I couldn't be Rocco always was honest and friendly ! He made us feel very at home and was sweet with my children. He found the exact card I wanted and I couldn't be happier! James Casella was not fazed by my small children many questions and was very nice to work with as well. More

No pressure and extremely helpful. This is the second BMW we have purchased from Prestige BMW. Frank Salzano was our salesman again, and I would recommend him to anyone who is looking t This is the second BMW we have purchased from Prestige BMW. Frank Salzano was our salesman again, and I would recommend him to anyone who is looking to get into a BMW. The dealership is clean, comfortable and a pleasure to be in. The staff is courteous and helpful throughout the entire process. Weather it is going for service or having the pleasure of test driving a new car, you always feel like they are there to help, not just to make a sale. We had visited other dealerships and driven other cars, but went back to Prestige because of the people and of course the cars. Frank took the time to go over all of the details of the car and the options both in car and with the financing. They made the numbers work so we could walk away with a brand new BMW. Thank you to Frank Salzano and to Prestige BMW! Keep up the great work and you will have a customer for life! More

New BMW Lori Asserson was great to work with. She knew exactly what she was talking about and was super helpful throughout the entire process. She listened to Lori Asserson was great to work with. She knew exactly what she was talking about and was super helpful throughout the entire process. She listened to my every request and made my first BMW purchase pleasurable. I will definitely use her again in the future and highly recommend her to anyone looking for a BMW! More

Excellent service review Outstanding sales and service. We had a great experience and thank you very much. Mr. Thomasz Wygonik from Sales and Mr. Rosario From service were ex Outstanding sales and service. We had a great experience and thank you very much. Mr. Thomasz Wygonik from Sales and Mr. Rosario From service were excellent . Kristin Perwas gave a thorough explanation of the car. I want to thank the prestige dealership . More

Excellent Experience Yesterday we picked up our 5th BMW from Lori Asserson at Prestige in Ramsay, NJ. The total car leasing experience was easy and efficient. Since we liv Yesterday we picked up our 5th BMW from Lori Asserson at Prestige in Ramsay, NJ. The total car leasing experience was easy and efficient. Since we live in NY all of the initial leg work was done over the phone. Lori asked me what was important to us in a new car. She responded quickly and with great results. On the day of pick up the process went smoothly. We met with her finance person and then the "genius" who went over all of the options. I would not hesitate to recommend anyone to Lori and her team. More

Lori Asserson & james Porrazzo are the best people. They worked with us to get the best deal possible they understood us we are very happy with their professionalism. We love the car. It was a great exp They worked with us to get the best deal possible they understood us we are very happy with their professionalism. We love the car. It was a great experience. More

Fantastic Customer Service Prestige BMW takes every measure to ensure the highest customer satisfaction. My husband and I had a fantastic experience working with Tim Gallagher a Prestige BMW takes every measure to ensure the highest customer satisfaction. My husband and I had a fantastic experience working with Tim Gallagher at Prestige. Tim is a patient customer focused sales consultant. Tim worked with us throughout the day as we browsed for the perfect BMW 5 series. Tim stayed late (2hrs past closing) to ensure our car purchase and experience was 5 star. Jim Casealla was our finance and insurance professional. He too was patient and customer focused. Even though it was 2 hrs past closing, Jim took great care to ensure our financing and insurance was exactly what we needed. More

Complete Professionalism and Absolute Integrity I wanted to share my recent experience at Prestige BMW and what separates this dealership from others. While the physical building is very nice, it i I wanted to share my recent experience at Prestige BMW and what separates this dealership from others. While the physical building is very nice, it is all about the people and Prestige has assembled a terrific team. First and foremost, my salesperson, Lori Asserson, is truly best in class. She is incredibly knowledgeable about her product, she demonstrates absolute integrity and professionalism every step of the way, provides complete transparency and takes all the worry off the table. This is the second BMW I have gotten from Lori and I have consistently been impressed with her thoughtful and customer-focused approach during the entire sales process. She makes it very easy and very comfortable to make the purchase/lease with confidence. The team at Prestige seems uniformly excellent in my view. From Haley, the lease end inspection professional, to James Porrazzo, Finance Manager and an absolute pleasure to deal with, to Jim, another member of the Finance team who went out of his way to provide clarity around my program options without any undue pressure, to Dennis Clifford, my service advisor who always goes the extra mile for me, to Kristin Perwas, the Product Genius, who demonstrated complete professionalism and patience in taking me through all the features of my new vehicle, all of them were focused on providing me the best possible customer experience. Lori Asserson acts as the QB and ensures that each step of the process is performed at the highest standards and her standards are indeed quite high. In short, the Prestige Team treats its customers the way they would want to be treated: professionally, fairly, and thoughtfully. They are looking not for the "once and done" transaction but for the opportunity to build a relationship. So, if you are thinking about a BMW, I would recommend, without hesitation, that you seek out Lori Asserson and the Prestige Team. More

Extremely satified It was first rate from start to finish from the dealership staff being extremely helpful to the fantastic service from our salesman Rocco Chiusano wh It was first rate from start to finish from the dealership staff being extremely helpful to the fantastic service from our salesman Rocco Chiusano who never made us feel pressured during the whole process More

Repair that caused more breakdown Second review, brought my car in around may for a transmission fault (ended up being a smg pump relay) replaced it through them the car ran fine for a Second review, brought my car in around may for a transmission fault (ended up being a smg pump relay) replaced it through them the car ran fine for about 3 days then the same exact symptoms and transmission fault appeared but worse when i went back for them to correct whatever mistake they made it took them one week and a few days just to "diagnose" now its a $2200 repair so i decided to get not one not two but 4 diff diag's one from paul miller bmw the rest from independent shops owned by ex bmw master techs anyway what the other shops said was that whatever tech installed my relay installed it incorrectly, long story short i brought my car in for a repair only to get additional problems with my car doesnt seem fair this place has been a nightmare for me, you figure you bring your vehicle in for a repair its a done deal but i guess with prestige they want you to keep replacing more and more parts especially if you're a customer who speaks up. More