Back

BMW of Ramsey

Ramsey, NJ

4.7
4,509 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
Contact Dealership

985 Route 17 South

Ramsey, NJ

07446

Directions

By Type

Showing 4,509 reviews

November 08, 2023

Start to finish easy and helpful process. Great customer service. They made it easy for me. More

by EDIZYAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Rosenblatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Octavio Escada
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregg Weinglass
Nov 08, 2023 -

BMW of Ramsey responded

Hello! Thank you for taking the time to leave us a review. We are so happy that the process was easy and helpful, and you had great customer service. We hope to see you again soon at BMW of Ramsey!

November 08, 2023

BMW Service takes an incredibly long time to complete the services that are requested, which subsequently lead to a greater labor cost charged to the customer. For example, it doesn’t take two hours to chang More

by RENJU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No employees introduced themselves upon arrival.
Nov 09, 2023 -

BMW of Ramsey responded

Thank you for taking the time to share your detailed feedback regarding your recent service experience. I am sorry to hear about the frustration you encountered during your visit. Your insights are valuable as they help us identify areas for improvement. I want to assure you that your concerns have been forwarded to our service management team for a thorough review. It is our goal to provide efficient and transparent service, and your feedback will guide us in addressing these issues. We understand the importance of timely and quality service and will work on ensuring a more seamless and accurate scheduling process. Your suggestion about providing more detailed information in the service documents is well-noted, and we will explore ways to enhance the clarity of information provided to our customers. We truly appreciate your patronage and your commitment to the BMW brand. Your feedback helps us strive for excellence, and we are dedicated to making the necessary improvements to meet your expectations. Please reach out to me so that we might discuss this further and work towards a resolution. Thank you, Jim Crowe - Service Manager - 551-777-5590

November 08, 2023

I had a long, ongoing electrical problem with my vehicle. Kenny from the Service Department was attentive and helpful,. and was was able to have George work on my vehicle to evaluate and solve the problem - More

by SCOTT.PRIMROSE
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
Nov 08, 2023 -

BMW of Ramsey responded

Hi Scott! Thank you for taking the time to leave us a review. We are so happy that Kenny was attentive and helpful, and George was to help diagnose the problem. We love hearing when our team is doing awesome at BMW of Ramsey. We hope to see you again soon for more incredible visits!

November 08, 2023

Great service, quick appointment, quick turnaround. Everyone was terrific. Found the problem and fixed it. More

by mpn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

BMW of Ramsey responded

Hello! Thank you for taking the time to leave us a review. We are so happy that received great and efficient service at BMW of Ramsey. It's great to hear that our team was fantastic! We hope to see you again soon for more incredible experiences!

November 08, 2023

They have the best advisers, very cooperative, on top of everything always keeping you updated and very professional. More

by AYNAALY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

BMW of Ramsey responded

Hi! We're delighted to know you had a positive experience with our advisors at BMW of Ramsey. We always aim for professionalism and keeping our customers updated with clear communication! Thanks for the review. We hope to see you again soon!

November 08, 2023

The service department at Ramsey is notches above local BMW competitors which is why I only go to Ramsey now. More

by bunkybinns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
Nov 09, 2023 -

BMW of Ramsey responded

Hello! Thank you for taking the time to leave us a review. We're delighted to know that our service department at BMW of Ramsey stands out for you. We appreciate your support! We hope to see you again soon for more spectacular experiences!

November 08, 2023

BMW of Ramsey has a Great sales team and great service department. Competitive vehicle pricing and quality service More

by KANQ1181
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Redcross, Jorge Pinero, Kenny Casares, Ben Abramov
Nov 09, 2023 -

BMW of Ramsey responded

Hello! We appreciate your positive feedback! It's great to know that our sales team and service department at BMW of Ramsey met your expectations. We're here for you anytime you need us for more great pricing and quality service!

November 08, 2023

Professional, efficient staff. Thank you! On time service. Lounge is a great place to wait for car More

by LPEPE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Contoleon
Nov 09, 2023 -

BMW of Ramsey responded

Hello! Thank you for taking the time to leave us a review. We are so happy that you found our staff to be professional and efficient at BMW of Ramsey! We hope to see you again soon for more on time service!

November 08, 2023

My service rep was very nice. I expect the my car should be vacuumed and washed, but it is not, the are space for the service to improve More

by YANLIHUANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
Nov 09, 2023 -

BMW of Ramsey responded

Hello Yan Li! Thank you for taking the time to leave us a review. We are so happy that your service rep was very nice! We appreciate your feedback, as we are always looking for ways to improve our service. We hope to see you again soon at BMW of Ramsey!

November 07, 2023

This was my first time purchasing a vehicle from BMW Ramsey and I am pleased to say that the experience was positive. Alex Mesa was our Sales Advisor and he was highly knowledgeable about his product, More

by LEN92000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfredo Lisciotto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Octavio Escada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Meza
Nov 08, 2023 -

BMW of Ramsey responded

Hi Len! Thank you for taking the time to leave us a review. It's great to hear that Alex was incredibly knowledgeable, responsive, and flexible. We aim to make every purchase as seamless and pain free as possible, as we know how big and stressful of a decision it can be. Thank you so much for your recommendation, and we hope to see you back at BMW of Ramsey for your first service visit!

...
33
...