BMW of Ramsey

BMW Service takes an incredibly long time to complete the services that are requested, which subsequently lead to a greater labor cost charged to the customer. For example, it doesn’t take two hours to chang services that are requested, which subsequently lead to a greater labor cost charged to the customer. For example, it doesn’t take two hours to change a brake light. This seems intentional on BMW’s part to increase service revenue. Other customers in the waiting room echo the previous statement. It is also impossible to schedule service in a timely manner if your schedule is booked out weeks in advance with minimal availability for emergent add-ons. The available time slots on the BMW app differ from what is offered on the website so your Service Advisors end up needing to reschedule appointments that were initially scheduled through the app. Your Service Advisors are too busy eating their continental breakfast at the Service Desk to communicate real-time updates to waiting customers. Eating at the desk in front of customers is unprofessional and would not be tolerated in any other industry. If a two hour estimated time of completion is provided to a customer, you should expect that the customer is planning the remainder of their day based on that estimate. Any deviation from that estimate should be communicated to the customer once it is identified by the tech without the customer needing to initiate contact after the estimated timeframe. The document that is provided to the customer should provide greater detail regarding the exact nature of the issue that was identified and the corrective action steps. The cashier is the last point of contact that a customer has with a BMW employee prior to their departure; they do not have any substantive information regarding the service performed that they can relay to the customer. I would expect a greater emphasis on customer satisfaction by a world class organization such as BMW. More

I had a long, ongoing electrical problem with my vehicle. Kenny from the Service Department was attentive and helpful,. and was was able to have George work on my vehicle to evaluate and solve the problem - Kenny from the Service Department was attentive and helpful,. and was was able to have George work on my vehicle to evaluate and solve the problem - an excellent process and great result! More

Great service, quick appointment, quick turnaround. Everyone was terrific. Found the problem and fixed it. Everyone was terrific. Found the problem and fixed it. More

They have the best advisers, very cooperative, on top of everything always keeping you updated and very professional. everything always keeping you updated and very professional. More

The service department at Ramsey is notches above local BMW competitors which is why I only go to Ramsey now. BMW competitors which is why I only go to Ramsey now. More

BMW of Ramsey has a Great sales team and great service department. Competitive vehicle pricing and quality service department. Competitive vehicle pricing and quality service More

Professional, efficient staff. Thank you! On time service. Lounge is a great place to wait for car Thank you! On time service. Lounge is a great place to wait for car More

My service rep was very nice. I expect the my car should be vacuumed and washed, but it is not, the are space for the service to improve I expect the my car should be vacuumed and washed, but it is not, the are space for the service to improve More

This was my first time purchasing a vehicle from BMW Ramsey and I am pleased to say that the experience was positive. Alex Mesa was our Sales Advisor and he was highly knowledgeable about his product, Ramsey and I am pleased to say that the experience was positive. Alex Mesa was our Sales Advisor and he was highly knowledgeable about his product, responsive with emails/texts and flexible with his availability because my wife and I work full time. The purchasing process was very easy and convenient for us. The whole team at the dealer were extremely helpful during the purchasing process and very patient. I would recommend this dealership to my friends and family. Thank you. More

Anna Piserchia provided world class service by actively listening to my requests for service and promptly following up for solutions. listening to my requests for service and promptly following up for solutions. More