BMW of Ramsey

Awesome BMW experience I would rate Prestige as excellent in all categories.All of the people I met while purchasing my BMW were friendly, helpful and professional. They rec I would rate Prestige as excellent in all categories.All of the people I met while purchasing my BMW were friendly, helpful and professional. They recognized our needs, likes and dislikes and worked hard to find answers for everything we needed. Our sales advisor Max Carela spent a great deal of time educating us on all of the features of our new car. We spent a good part of the day with Max and really enjoyed his personality and honesty. When we left the dealership at the end of the day I could honestly say we made a new friend. More

Hands Down Best BMW Dealership Prestige is the only BMW dealership I will go to when leasing a new car. I've been to Orange County and Manhattan and have had horrible experiences at Prestige is the only BMW dealership I will go to when leasing a new car. I've been to Orange County and Manhattan and have had horrible experiences at both places. Prestige provides outstanding service all the time. They are helpful, knowledgeable, professional, friendly and truly care about their customers. They assisted me in turning my old lease early and were able to get me into a car I fell in love with. I highly recommend this dealership and will continue to be a Prestige BMW customer. More

Outstanding Customer Service! I went back to Prestige because they made me an offer I couldn't refuse with my lease trade-in and they worked tirelessly to get me to where I needed I went back to Prestige because they made me an offer I couldn't refuse with my lease trade-in and they worked tirelessly to get me to where I needed to be. Their customer service is better than ever! I used to service my 328 i x-drive several years ago but followed a service rep to a new place. Although the new place was very good, I have to say that Prestige worked hard to get my business back. Dwayne Wong, the BDLC Genius, Rich Ortiz in Finance and of course Pedro Andrade who sold me my new 2016 320 i x-drive - without Pedro's magical number work, it wouldn't have happened - ALL of them showed EXCEPTIONAL customer service. Keep up the good work, Prestige, and you will have customers for life. I hope you are paying these people very well because they deserve it!!! More

Oustanding Service- an excellent overall experience After many years of working with BMW Manhattan with mixed results (sales great, service not-so-great) we decided to follow our Manhattan sales consult After many years of working with BMW Manhattan with mixed results (sales great, service not-so-great) we decided to follow our Manhattan sales consultant Ricardo Rodrigues to Prestige BMW. We are extremely happy we did. RIcardo, now in a management role, continued to provide the excellent service he did previously and he connected us with Pedro Andrade, sales, and James Porrazzo, finance, to complete the process on our 2017 BMW X5 lease. From start to finish all three made the process extremely easy and provided an overall outstanding experience. Their dedication to providing us with excellent service really stood out as lately it seems regardless of industry solid client service is a rare find. More

Very pleased. I am very pleased with the professional manner and caring of Rocco my client rep. He made sure that I was fully satisfied with my purchase. I feel he I am very pleased with the professional manner and caring of Rocco my client rep. He made sure that I was fully satisfied with my purchase. I feel he went out of his way to accommodate me and answered all my questions. More

I would NEVER drive a BMW.. When I turned 40, I casually mentioned to my husband that I MAY want to give up driving SUV's and treat myself to a luxury car. That is all my husban When I turned 40, I casually mentioned to my husband that I MAY want to give up driving SUV's and treat myself to a luxury car. That is all my husband needed to go look at something shiny and new. Off I was, test driving at other dealerships and as we were pulling into the Newton BMW, I looked at him crosseyed. " I will NEVER drive a BMW", I said assuredly. Within 2 weeks, I was down at Prestige BMW in Ramsey picking up my new 528i. Our reason for going to Prestige was due to the fact that Newton's salesman didn't seem interested in selling a car. I don't need someone chasing me down, but when I tell them that I would like a price on a car and he says he will call me and I don't hear from him for 3 days, I consider that to be that he was not interested. It is funny with these high end dealerships. If I walked in with my hair done and jewelry on, they would stick to me like glue. That is why I liked Prestige. No judgements, not snotty. So we purchase our first BMW in February. Process was extremely easy. Everyone from the General Manager, the salesman, the finance guy and the girls at the reception were great. Then the gentleman who showed us the radio and features was so knowledgeable. Unfortunately only 6 months later, I totaled the car in an accident. The wonderful aspect is that Prestige was there for us in a heartbeat, trying to find me the same car and was able to make a deal to get one in to their dealership in the same color schemes for me. I have rarely seen a dealership go above and beyond like that. So within days , they were able to get me back up and running in my new 528i. Prestige will always have our business. Rich (our prior) and Lori, our salespeople were tremendous. Fernando , the manager makes you feel like family. I really can't say enough. BMW is lucky to have these individuals representing their name. More

Lori is the only dealer I will work with from now on! I would highly recommend Lori Asserson for your BMW purchase. She helped me exit my Lexus and get into a superior vehicle, 2016 340XI. Her no nonsen I would highly recommend Lori Asserson for your BMW purchase. She helped me exit my Lexus and get into a superior vehicle, 2016 340XI. Her no nonsense approach and transparency puts her above any dealer experience I have ever had. I had a somewhat complex situation and Lori was able to walk me through it with ease. She made the situation stress free and provided me some good laughs along the way. I absolutely love my new car and when it comes time to purchase again, Lori will be my go to person. In addition every other staff member I encountered in the dealership was professional, down to earth and helpful. Additionally Fernando the General Manager was extremely helpful and was not a manager hidden behind a door. He was on the floor pretty much every time I visited the dealership assisting customers. An A+ Experience. More

Professional and personable staff We had a very positive experience leasing a BMW Sports Wagon from Prestige. Our salesperson, Rocco Chiusano, was very knowledgeable and efficient. The We had a very positive experience leasing a BMW Sports Wagon from Prestige. Our salesperson, Rocco Chiusano, was very knowledgeable and efficient. There was little pressure and everyone was extremely courteous. The showroom was large, airy and immaculate. Dwayne Wong provided a good and precise introduction to the controls of the car. And our finance manage Jim Casella was also extremely professional. All-in-all a very positive experience. We would definitely lease from Prestige again. More

Lori is the only person I will give my car business too! I cannot even begin to say more positive things about Lori Asserson. I walked into BMW very stressed out from visiting many other car dealerships and I cannot even begin to say more positive things about Lori Asserson. I walked into BMW very stressed out from visiting many other car dealerships and salespeople while being very discouraged until I met Lori. She knows what her customers want, she's honest, she's helpful, she truly has a passion for what she does and isn't all about selling you the car, she wants to be sure you get the RIGHT car. She helped me leave Mercedes Benz by offering me an incredible customer service experience and even put up with all my extra phone calls with concerns and questions regarding my new vehicle lease as I KNOW she is so special in her profession that she continued to help be sure I made the right decision. As a young woman walking into a car dealership, I couldn't recommend a better sales experience than working with Lori. As long as she is in the car business, I will ALWAYS be purchasing my vehicles from her. I can't thank her & BMW enough. She makes this dealership amazing. Thank you Lori! More

Purchase a new BMW Lori Asserson was so committed to finding me the bmw that fits me. I'm super excited about my ultimate driving machine. There care for the clients was Lori Asserson was so committed to finding me the bmw that fits me. I'm super excited about my ultimate driving machine. There care for the clients was spot on. I've been with Lori for ten years and always pleased. More