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BMW of Ramsey

Ramsey, NJ

Overview
Employees
Reviews
Vehicles
4.7
4,508 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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985 Route 17 South

Ramsey, NJ

07446

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Showing 4,508 reviews

November 09, 2023

The service advisor was going to charge us $856 for a top radiator blind that was determined to be faulty (engine light was on). I was aware that BMW extended the warranty for this to 15 years due to issues More

by billsb0ther321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben Abramov
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Nov 13, 2023 -

BMW of Ramsey responded

Hello, I'm sorry to read about your experience with the warranty issue. We strive for transparency and trust in all our interactions, so it's disappointing that we didn't meet this standard during your visit. I'd like to personally address any concerns you may have and ensure everything is clarified moving forward. Please reach out to me at the number below at your earliest convenience, so that we may discuss this further and work towards a resolution. Thank you, Jim Crowe - Service Manager - 551-777-5590

November 09, 2023

Satisfactory overall, but delays in completing work, but were very apologetic. Would be nice if they can just set expectations as to how long the work might take. More

by Sri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
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Nov 11, 2023 -

BMW of Ramsey responded

Hello! We appreciate your feedback and understand the importance of setting clear expectations. We are always looking to improve, so your input is valued. We're sorry for any delays you experienced, your patience is greatly appreciated! We hope to serve you better in the future!

November 09, 2023

She was very professional, helpful and I was very she satisfied with her service! I loved her positive Attitude. More

by suzykim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2023 -

BMW of Ramsey responded

Hi Suzy! We're so glad to know you had a positive experience with our team at BMW of Ramsey! We strive for professionalism and helpfulness, so it's great to see that reflected in your visit. Thank you for the review! We hope to see you again soon!

Nov 13, 2023 -

suzykim responded

Awesome

November 09, 2023

I really like my service advisor Anna, she is always friendly and goes out of her way to accommodate you. More

by ROSEMC3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2023 -

BMW of Ramsey responded

Hi Rose! We're so glad to know that Anna has been able to provide you with such great service at BMW of Ramsey. We appreciate your feedback and look forward to assisting you in the future!

November 09, 2023

It was difficult to get thru the phone line but once I was able to talk to someone, I received good service More

by LE.XI.10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
Report | Print
Nov 11, 2023 -

BMW of Ramsey responded

Hello! We appreciate your patience and are glad to know you received good service once connected with our team at BMW of Ramsey. Thanks for the feedback, we are always looking to improve. We hope to see you again soon!

November 09, 2023

BMW Of Ramsey by far the best service And experience, although I purchased my car from freehold. More

by ANNA.ABRAMOV17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Abramov
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Nov 11, 2023 -

BMW of Ramsey responded

Hi Anna! Thanks for leaving a review. It's great to hear that you found our service to be so awesome at BMW of Ramsey. We hope to see you again for more incredible visits!

November 09, 2023

I had a wonderful experience as always with BMW of Ramsey. I didn’t have to wait, was kept aware of all actions being taken on the vehicle and given a loaner for the inconvenience. I cannot say eno More

by JAWRIGHT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Abramov
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Nov 11, 2023 -

BMW of Ramsey responded

Hello! Thanks for leaving such a kind review. We're delighted to know you had a great experience with our maintenance department at BMW of Ramsey. We know how important it is to have clear communication and work efficiently. It's always rewarding for us to receive such positive feedback, and we'll be sure to pass your kind words onto Jason and Ben!

November 09, 2023

Customer service is always the best at Ramsey. Have been coming for years and Kenny does nothing short of a great job keeping us here! More

by RACHL73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Casares
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Nov 11, 2023 -

BMW of Ramsey responded

Hello! Thanks for leaving us a review. We're so glad to know you've had consistently great experiences with us at BMW of Ramsey, especially thanks to Kenny! We appreciate your loyalty and look forward to serving you for many more years!

November 08, 2023

Amazing service but owning a brand new bmw and having electrical issues with the vehicle that has less than 5000 miles is disappointing. More

by LANTONY6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

BMW of Ramsey responded

Hello! Thank you for taking the time to leave us a review. We are so happy that you experienced amazing service at BMW of Ramsey. I'm sorry to hear about the electrical issues you've been having with your new car. Please reach out to me so that we may discuss this further and work towards a solution. Thank you, Jim Crowe - Service Manager - 551-777-5590

November 08, 2023

Start to finish easy and helpful process. Great customer service. They made it easy for me. More

by EDIZYAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Rosenblatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Octavio Escada
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregg Weinglass
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Nov 08, 2023 -

BMW of Ramsey responded

Hello! Thank you for taking the time to leave us a review. We are so happy that the process was easy and helpful, and you had great customer service. We hope to see you again soon at BMW of Ramsey!

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